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Rated 2 out of 5 stars

For almost a year now, I've been unsuccessfully pursuing support for two paid accounts. Tickets are only answered by AI, so no one is actually helping. So, I've paid twice and lost money twice. Not re... See more

Rated 2 out of 5 stars

The good thing about this service is their range of TV options and the quality of the images. But when there is a problem (and there often is) the support is absolutely frustrating, unhelpful and... See more

Rated 5 out of 5 stars

Needed some technical support and was sceptical as to whether there would actually be any, but was pleasantly surprised. Problem solved along with quick responses from the support team. Keep up the... See more

Rated 1 out of 5 stars

I was using them for 3 years without issue and then one day they simply started blocking basic functionality. Like watching streams from VLC media player and seemingly most other desktop application... See more

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2.8

Average

TrustScore 3 out of 5

522 reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 month

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

there is no way to subscribe

there is no way to subscribe, they say to all my emails addresses "Your order has been flagged as fraud. Please try again or contact us!" there is no way to contact and change this beahvior

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

This provider is not to be trusted

This provider is not to be trusted. They offered a sevice and then dont reply to ticket raised for a refund even though they promise a full sadisfaction or refund, it lacks content and is poor sevice. Avoind at all costs

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Payment system is not good

Payment system is not good. Lost money twice, with both debit card and crypto methods. When contacting support and providing the proof of payment, there’s no reply.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Technical Support

Needed some technical support and was sceptical as to whether there would actually be any, but was pleasantly surprised. Problem solved along with quick responses from the support team.

Keep up the good work!

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a month's subscription to…

I purchased a month's subscription to see if it was working the service correctly without buffering, and I got 7 day refund; after one hour, since it was working properly, I bought the yearly subscription when I wanted to cancel the one month because I got the yearly subscription, they reject to refund me without any explanation, with you won't be refunded. The service works great, but they don't have any trial, and lack of transparency.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

they deserve no star!!worst guys on the…

they deserve no star!!worst guys on the market,for last 3 weeks the service havent worked,i ve been everyday in contact and everytime copy paste same answer to me.
they dont care at all
AVOID!!!

September 29, 2024
Unprompted review
Rated 1 out of 5 stars

Has not been updated for like 6 months…

Has not been updated for like 6 months or more. Sent in like 4 tickets and always the same BS. We are working on and new content will be added this week, but then nothing.

Literally no new movies for 2024.

Don't waste your money on this crap service

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!!!

Great Service!!!
Firstly, the product is great, almost 100% uptime.
Then, every so often I have to contact support (usually because of an issue I caused)
Sorted & back up within an hour.
Highly recommended!!!

September 7, 2024
Unprompted review
Rated 2 out of 5 stars

Untrustful payment method

One year ago, they had a three days trial, and after testing, I decided, to pick the one year subscription, and was quite good, working quite fine with most of the channels. Sometimes I had buffering issues, but can't complaint much.

Recently, I tried to update for one more device, and the payment method has changed, forcing me to use some kind of crypto payment, and being more expensive than detailed in the website.

I declined to improve my subscription, and will not renew for this coming year.

August 31, 2024
Unprompted review

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