CCICM Reviews 21

Our team have worked with Rebecca and the CCICM team for a number of years now and we've always had a great level of engagement together, with the relationship always feeling like a true business partnership - where we know exactly what both parties bring to the table.

In addition, the CCICM team members who we work with have been in place for many years, showing great stability across the business, and our day to day contacts have always been great people to work with.

We have had the opportunity to collaborate with CCICM, particularly with Ms. Zoe Hood, Ms. Kasia Fesio, and Ms. Phoebe Cook, in relation to debt recovery cases assigned to us in Romania.

Overall, the communication has been clear, timely, and well-structured. All three representatives have consistently demonstrated professionalism and responsiveness, ensuring that relevant information is conveyed efficiently and that any follow-ups are handled promptly.

From a recovery perspective, the cases received have generally been well-prepared, allowing for a smoother handling process on our side. This has contributed positively to the progression of recovery actions and has facilitated an effective and constructive collaboration.

We appreciate the professional working relationship and look forward to continuing our cooperation under the same high standards..

CCI is a leading international company, and our main point of contact, Zoe Hood, is highly professional, diligent, and committed to excellence.

We are proud to have been their partner in Brazil and throughout Latin America over the years.

Octávio Aronis
Aronis Advogados
Brazil

As a lawyer based in Athens, Greece, I have been in touch with Ms Zoe Hood of CCICM regarding many cases in Greece. I have experienced a high ethical yet business and results-driven approach by Ms Hood, which enabled me to understand better what is requested from me and therefore perform better than usual.

Joanne contacted me straight away when there was an overpayment on my account and sorted everything in a very short time. She kept me updated and explained to me every step that I have to take. She was actually amazing. Thank you very much, Joanne.

CCI with professional service helps our client get back the money. With their guidance, those SME companies in China get back their unpaid invoice. We truly appreciate CCI's work. Zoe Hood is handling our cases and her professionalism impressed us a lot.

It's been a long process resolving our issue. Diane has been very attentive and patient and supportive. She could not have been more considerate as we have worked to a resolution.

We have had a very positive experience with CCI Credit Management. Their services are reliable, efficient, and carried out with a strong sense of integrity, which gave me complete confidence throughout the process.

A special mention goes to Zoe Hood, whose professionalism truly stood out. She is an excellent communicator—clear, approachable, and always responsive. Zoe ensured that we understood each step, making the entire experience smooth and stress-free. Her dedication and personable approach reflect the high standards of CCI Credit Management as a whole.

We would highly recommend CCI Credit Management to anyone seeking trustworthy credit management services. With professionals like Zoe Hood on their team, you can be assured of outstanding support and results.

Very helpful and skilled people, especially Zoe Hood, Liam Worthington and Kasia Fesio. My UK cases are always handled very professionally.

Henry Higgins made a conscious effort to answer my queries as soon as he can possibly do.

Excellent service! Ceiron Jones handled my debt collection quickly and professionally. Communication was clear throughout the process, and they delivered results faster than I expected. Highly recommended .A huge thank you from the Radisson hotel group !

I've had a great experience with Camrun Madigan! He's been taking his time to listen my needs and he also offered me the best option that suited me to return the money I've had to pay back for a medical centre! Very satisfied 🙏

I thought Diane Bache was amazing while she was trying to track down a payment in 2023 that I had paid to the wrong entity. I was also going through a really difficult time and she was incredibly kind to me and has been so patient, as I was worried I was going to be black listed. It has taken 3.5 months to find the elusive amount. I never knew that credit management companies could be so kind, so thank you for making it so easy.

My daughter has had the unfortunate circumstance of dealing with these cowboys. After being paid ‘too much’ by NHS , we are talking a couple of hundred pounds, this company took up the debt. She pays regularly, by direct debit, on 1st of the month but seems to get threatening letters stating that she has missed the payment. When she calls they say it’s their fault. Absolute cowboys.

I recently had an issue concerning being unable to pay and a very helpful gentleman named Ceiron Jones guided me through an expenditure form and other concerns I had in an extremely professional manner. He is a credit to the company and I am sincerely grateful.

Thank you Byron Murray ,who overseen our complicated case regarding travel insurance declining our claim whilst waiting on a decision from the ombudsman,the case was put on hold and this was quite a lengthy hold .
As a collection negotiator you were acting on behalf of your client and had a job to do ,however we never felt harassed or pressured from you and your patience and understanding was much appreciated.
Thanks again

Mr & Mrs Duncan

The company has truly disappointing standards. At first, I found myself engaged in a patronizing exchange with a customer service representative who exhibited a total disregard for professionalism. The matter has been thoroughly investigated, the call recording has been retrieved, and the company has issued an apology. I thought the worst was behind us. However, I discovered that I am unable to process my payment online. I expressed my frustration, but no one seemed to be listening. It seems their sole proficiency lies in dispatching threatening letters and emails. In the post-COVID era, if your loan recovery company struggles to collect digital payments, it raises questions about your effectiveness and adaptability in the current market. How effective can a company really be if it fails to adapt to the evolving landscape of financial transactions? I frequently find myself concerned that the poor management of their payment portal may result in legal repercussions for me.

Poor website both phone and desktop. Message you every day via email and texts but the make a payment process is awful - needs sorting out!

They should be taken to court for causing people to become suicidal. They buy debt and then hound people and ask for financial information that is not their business. They are a debt management company. Do not send them any financial information. I sent my bank statement and some other bits of info. The next day I had a call from the bank and someone had tried to open a credit card in my name, a loan, and tried to withdraw funds.

Despite providing the company with the requested information, they have not responded to my request. There is no reply to recent emails and therefore no indication of what the company is intending. This is not an appropriate method of conducting any kind of business.