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01-05-2025 Reviews 329

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TrustScore 1 out of 5

1.2

Cleaning Service
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Company details

  1. Cleaning Service
  2. Cleaners
  3. Commercial Cleaning Service
  4. Graffiti Removal Service
  5. Grounds Maintenance Service
  6. Window Cleaning Service

Contact info

1.2

Bad

TrustScore 1 out of 5

329 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It could not be worse

The worst service Company i have ever used! Inefficient and slow. I had to change the date of the cleaning day, I was charged extreme and unfair! All in all very unpleasant experience! Would not recommend at all!

May 31, 2023
Unprompted review
01-05-2025 logo

Reply from 01-05-2025

Dear Saeideh Abshenas,

We are deeply sorry to hear about your disappointing experience with our service. It is truly disheartening to learn that we fell short of meeting your expectations and provided a subpar service.

We take all feedback seriously, especially when it concerns customer satisfaction and the quality of our service. Your experience does not reflect the standards we aim to uphold at CC Rengøring & Facility.

We would greatly appreciate the opportunity to further investigate the issues you encountered and address them accordingly. Please contact us directly by phone at: 60 70 90 71 or via email at info@ccfacility.dk, so we can discuss the specifics of your situation and work towards a resolution.

Once again, we apologize for any inconvenience you may have experienced, and thank you for bringing this matter to our attention. Your feedback helps us improve and ensures a better experience for all our customers.

Best regards,
Julie

CC Rengøring & Facility ApS
https://ccfacility.dk/
Tlf. 60 70 90 71
info@ccfacility.dk

Rated 1 out of 5 stars

Do not choose this company

It was recommended by the office that I get a deep clean as my first service at my home, so I paid extra for this. I had to pay for the month before their first visit. After the first visit, the deep clean, the bathroom and shower floor had not been washed. And generally, there was still dust on things I would have expected to be covered in a deep clean. So I immediately cancelled the ongoing contract, as the service was not good enough. However, because I had already paid for the month, I expected another visit two weeks later, but no more after that. I talked to the office on the phone about this and there was no confusion. However, the cleaners did not visit the second time EVEN THOUGH I HAD PAID ALREADY. Needless to say I will be following up about getting my money back. The office seems to be in a bit of a shambles.
EDIT: They were fast to admit the problem, and offered a refund straightaway, as well as free cleaning on another occasion. I have already contacted another company, so I turned then down on the free cleaning.

July 18, 2022
Unprompted review
01-05-2025 logo

Reply from 01-05-2025

Dear Beth

We are sorry for the experience you have had related your start-up cleaning - it is certainly not the general picture of our quality in the work we do in many private homes every day.
If we discover an error on our part, we will make amends as soon as possible.
Our goal is satisfied customers, where service is in line with the price of the service paid for.
I can see that the error has been corrected by our customer service.

Kind regards
Christian
CC Rengøring

Rated 5 out of 5 stars

I was very satisfied

I was very satisfied with Florin

December 28, 2021
Unprompted review
01-05-2025 logo

Reply from 01-05-2025

Hi Nadejde

many of our customers are happy with Florin.
Thank you for your great review

Kind regards
Christian
CC Rengøring

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