At first I was disappointed, as the appointment I was offered was over a week away, and I was unable to use a brand new hob, however when I rang back and expressed this I was given a next day appoin... See more
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Based on these reviews
Had a problem with my CDA oven in one of our holiday cottages , rang the helpline and Olivia ( Liv) was on the ball and emailed me with instructions sent in 10 mins. Followed up with a telecon with C... See more
Company replied
Our ageing wine cooler broke down. I contacted CDA and an engineer date was confirmed very quickly. Graham arrived well within the timeslot and was very knowledgable and friendly. He quickly identifie... See more
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Absolutely fantastic service from the team at CDA. Tony was impeccable at dealing with our issue. Efficient, friendly and I couldn’t ask for more. Kevin was also fantastic at replacing our broken wine... See more
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Company details
About The CDA Group Ltd.
Written by the company
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Contact info
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, United Kingdom
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4.1
Great
6K reviews
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Good efficient service
April 17, 2026
Reply from The CDA Group Ltd.
Good Afternoon Richard,
This is wonderful to hear, thank you so much for the kind review.
Waited long time for microwave oven…
Waited long time for microwave oven door to arrive.
When it did arrive engineer could not fix it.
Another one came wronge one.very dissopointed customer
Mrs Keen.
15 4l 2026.
April 17, 2026
Reply from The CDA Group Ltd.
Good Afternoon Valerie,
Thank you for the review, I'm sorry to hear your experience has not been positive.
I have reached out to the engineer who attended requesting the latest visit report, along with some images so we can look in to this in more detail.
We will be in contact shortly with a resolution.
They were good in terms of repairing my…
They were good in terms of repairing my tumble dryer, but in the process somehow smashed the switch socket for the tumble dryer(a fused socket) and appears they tried to hide it behind stuff I had on the counter which now has to be replaced. All they had to do was turn it on so how they broke a socket is beyond me. Just glad I don't have to pay for the socket to be replaced.
April 9, 2026
Reply from The CDA Group Ltd.
Good Morning Shannon,
Thank you for your feedback, I'm so sorry to hear of the damage.
I can see we used a trusted service partner to complete the repair, your comments have been reported directly to them.
Your CDA case handler will also make contact shortly to discuss this further.
Microwave had catastrophic failure less…
Microwave had catastrophic failure less than one year old. It has so far taken over 6 weeks and yet to have functioning microwave. Unnecessary engineer visits, wait for parts and now at least another 7 working days to wait replacement unit and fitting. Positives are Liv at CDA has been good with responses and engineers have been on time.
April 14, 2026
Reply from The CDA Group Ltd.
Good Morning Richard,
Thank you for your feedback. We sincerely apologise for the delays resolving the issue with your CDA Microwave. Providing a seamless and timely experience is paramount to us, and we understand the frustration this may have caused. Your comments have been passed over to the relevant teams for reflections & training purposes.
I can see that our Customer Care team have already reached out to provide you with a resolution, if there's anything else we can do to assist please let us know.
The products CDA sell are pants
The products CDA sell are pants. I’m on my second dishwasher, and this unit has had 3 engineers visits. Shockingly poor products and customer service. Would never buy CDA products again.
April 16, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Morning,
Thank you for your feedback. We sincerely apologise for the issues with your CDA product. I understand the frustration this may have caused.
I have sent you a message via Trustpilot requesting further information so I can look into this.
This company is awful
This company is awful. The washing machine lasted 3 yrs, (just 2 of us, washing once a week) offered a new machine at discounted price. Reluctantly, we felt we had to stay with them. The 2nd machine lasted 25 months. Broke before christmas 2025, engineers came out, ordered parts, wrong parts turning up, then waiting again for an engineer. (As contractors only work 1 day a week!!) This went on for 4 months before, out of the blue, about a month ago, we recievedand email. "It couldnt be fixed and was beyond repair" this was for no other reason then costing CDA too much on getting and engineer out, this problem was fixable, they just didn't want to waste any more time on us. They also had the audacity of offering us a new discount on their substandard washing machines. Today 5 months since it all began, a part has turned up, 1 month since they wrote us off. I have been extremely happy with my Hoover washer/dryer, its a total breath of fresh air, no tripping out through over heating, no banging and clunking and very easy to operate. 1 once had a Hotpoint for 10 yrs and a Zanussi for 20 years. Please, think twice about CDA.
April 16, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Morning,
Thank you for taking the time to share your feedback regarding your CDA Washing machine. We are very sorry to hear of your recent experience, this is not the kind of service we expect our customers to receive.
I have sent you a message via Trustpilot requesting further information so we can look into this.
Had the dishwasher 1and half years used…
Had the dishwasher 1and half years used it for six months and had 3 engineers out they changed it for a new one and had that for 2 months and today the engineer as come out and the main board as gone not happy with Wickes and CDA
April 16, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Morning,
Thank you for the feedback.
I'm so sorry to hear of your ongoing experience with our Matrix dishwasher, it is especially unusual to hear of a fault so early on & I can completly understand your frustrations regarding this.
The ticket has been referred to our quality team & your case handler will contact you shortly with a resolution.
Received my part with in a few days of…
Received my part with in a few days of ordering only thing there was no instructions of how to change the part. Would suggest a short page of instructions might help.
April 13, 2026
Reply from The CDA Group Ltd.
Good Morning Mrs Jehu,
Thank you for the positive review & feedback.
Your comments have been passed on to the relevant team for reflection regarding parts order, however I'm afraid we are not always able to provide instruction as we do have to recommend most parts are fitted by qualified engineers.
Reply from The CDA Group Ltd.
Good Afternoon Gordon,
Thank you for taking the time to share your experience with CDA with us . I can see you spoke with Kailun, Heather and Connor all of whom will be delighted with your feedback.
Polite and professional engineer…
Polite and professional engineer repaired my appliance very quickly without making a mess. Well done.
April 15, 2026
Reply from The CDA Group Ltd.
Good Morning,
Thank you for your feedback. Jehu our engineer will be very pleased with your compliments.
Sorted things out for me no problems
April 15, 2026
Reply from The CDA Group Ltd.
Good Morning,
Thank you for your post. Danny the engineer that looked after you will be delighted.
Danny arrived promptly and was very…
Danny arrived promptly and was very polite and helpful - able to quickly fix our oven and advise around an issue with our extraction system. Thanks!
April 15, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Afternoon Matthew,
Thank you for taking the time to share your positive experience with this 5 star review.
We are delighted to hear that you were happy with our engineer Danny.
We are so pleased that Danny was able to resolve the issue in a prompt and efficient manner.
Shocking lengthy
Shocking lengthy
Process passed from one department to another got a date for the repair 2 weeks waiting and had a phone call on the morning saying the engineers gas safe qualification had run out ,
Bought a new appliance with a reputable company in the end
April 15, 2026
Reply from The CDA Group Ltd.
Good Afternoon Colin,
Thank you for your feedback, I'm so sorry to hear of the negative experience.
I have looked into this & can see we used a trusted service partner in your area to complete the repair, I agree this service is not acceptable. Your comments are very much appreciated and they will be fed back accordingly to the relevant teams for training & reflection purposes.
If you wish to discuss this further then please do contact us directly on 01949862012.
Reply from The CDA Group Ltd.
Good Afternoon Wayne,
We really do appreciate you leaving a review , thank you for taking the time to provide this. Its wonderful to hear.
Broken oven was fixed on 1st visit
The oven was less than a year and half old when it broke. 2 weeks later the engineer turned up with the right part to fix it and repaired it very fast. It is not 5* only due to not really having the process explained clearly, as I would of thought we should get a report that it was fixed, that the engineer and/or myself should agree it was working correctly and also he just left rubbish and the broken part on the kitchen side. (I was in a meeting whilst working from home when he completed it, but I could have stopped for 5 minutes if he needed).
April 13, 2026
Reply from The CDA Group Ltd.
Good Morning,
Thank you for the feedback, your comments are very much appreciated and they will be fed back accordingly.
Lovely staff, easy to arrange appointment and excellent service
Our less than 1 year old Wine cooler suddenly kept heating so I contacted CDA and liaised with Connor who got me booked in for an engineer. Darren the engineer was friendly and knowledgeable and was able to replace the compressor part. Very happy with the service received.
April 14, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Morning Lydia,
We appreciate you sharing your experience, thank you.
Its wonderful to hear that Connor & Darren were friendly & helpful. I will pass your feedback over to them both.
Mick the hero…
Mick did a great job superb rescued the sock that got stuck in the filter and gave tips on how to svoid further occurences. Ticket no 17135
April 14, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Morning.
Thanks for leaving us such a wonderful review!
We're glad Mick was able to help you and he really appreciates your kind words.
Communication good and arrived on time…
Communication good and arrived on time and undamaged
April 14, 2026
Reply from The CDA Group Ltd.
Good Morning Mrs Warman,
Thanks for leaving us such a lovely review.
I'm delighted to hear you were impressed with our service.
Reply from The CDA Group Ltd.
Good Morning,
Thank you for leaving such a lovely review, our case handler Nicola will be delighted with your comments.
We're really glad we were able to help.
Engineer arrived on time and wa very…
Engineer arrived on time and wa very polite and helpful.
April 13, 2026
Reply from The CDA Group Ltd.
Good Morning Christine,
Thank you for the 5 star review. We’re so glad to hear that you have had a great experience with us.
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