CECILIE copenhagen Reviews 19

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3.1

Women's Clothing Store

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Company details

Women's Clothing Store

Information provided by various external sources

Ready-to-wear, identity & aesthetics straight out of Copenhagen

Contact info

3.1

Average

19 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 3, 2020

Stop Silencing Negative Reviews

If I wear the Koufeyye in Europe, I will be labelled as a radical muslim, a t*rrorist, an ungrateful or illegal immigrant, an antisemite, or an angry arab. You just swoop in and claim my culture without any of the consequences. This is cultural appropriation. It's equivalent to white people wearing dreads. Stop silencing reviews that call you out and consider educating yourself on the importance of the Koufeyye. It's a symbol of resistance against tyranny and a representation of the Arab identity. It is NOT a quirky pattern.

July 3, 2020

Unprompted review

Jun 16, 2020

Amazing customer service.

The customer service at Cecilie Copenhagen is amazing!! I returned a sweatshirt on the 1st May (from Australia) and it only arrived in Denmark today 17th June due to Covid-19. All the way through they have been terrific and so patient with Australia Post. They have held a sweatshirt in the smaller size for me even though they were in very high demand and sold out at one stage. They have been in constant contact with me and I received responses to my emails so promptly each time reassuring me that all would be fine. I could not be more happy with my experience and can't wait to receive my parcel - which they said they would send to me at no charge!!!!!!! Wow! Now that's incredible customer service!!! Thanks so much x

June 16, 2020

Unprompted review

Reply from CECILIE copenhagen

Jun 18, 2020

Thanks for your kind words and patience✌️

We are so glad to hear you are excited to receive and enjoy your exchange piece!

Our customer service team is really pleased because of your review😊
We will make sure to continue doing our best to make sure that your every visit to our store would be an amazing experience!

Apr 21, 2020

The clothes were stylish

The clothes were stylish, good quality design and materials and made my daughter smile during isolation due to the COVID 19 pandemic.

April 21, 2020

Unprompted review

Reply from CECILIE copenhagen

Apr 22, 2020

Hej👋

Thank you for your feedback!

Your input about our clothes rising a smile makes us hopeful that the pandemic will end soon🤩

Even as we are fighting with COVID19 caused issues, we are not slowing down on working to ensure that our upcoming collection is sparking joy to you.

In the meanwhile, please stay healthy and safe🤗
We will get passed this global crisis🙌

Sending you our best wishes,
CECILIE copenhagen✨

Apr 18, 2020

Caring

Caring, kind and expedient service. Love it!
Will definitely become a regular!

April 18, 2020

Unprompted review

Reply from CECILIE copenhagen

Apr 18, 2020

Dear Aida👋

Thanks for your review!

We love that you are satisfied with our service! Thanks for keeping an eye on CECILIE copenhagen. ✨

Have a lovely day✌️

Sincerely,
CECILIE copenhagen

Apr 8, 2020

Beautifully made clothing

Beautifully made clothing. And they were fantastic with delivery to a remote island.

April 8, 2020

Unprompted review

Reply from CECILIE copenhagen

Apr 9, 2020

Dear Jill👋

Thank you for your kind words!

We will make sure to keep doing our best!

Yours,
CECILIE copenhagen✨

Apr 5, 2020

Not only are Cecilie Copenhagen dresses…

Not only are Cecilie Copenhagen dresses gorgeous, they are made to a high quality. The CC customer service team are excellent and always on hand to answer questions and give professional and friendly advice. Thank you, I love my dresses x

April 5, 2020

Unprompted review

Reply from CECILIE copenhagen

Apr 6, 2020

Dear Amanda👋

Thanks for your input🥳
We are happy to be at your service.

Our team is doing our best to make sure that next time you visit us - you have even smoother experience!

Wishing you an amazing day ahead✌️

Sincerely,
CECILIE copenhagen✨

Mar 25, 2020

client service - excellent

I love the jogging suit I ordered, Color, quality and style. But what has really impressed me (and I do online shopping a lot) was the costumer service. Very kind, understanding and fast! Can totally recommend ordering there. Thank you Julius!

March 25, 2020

Unprompted review

Reply from CECILIE copenhagen

Mar 25, 2020

Hej Katrin👋

Thanks for your feedback✌️

We are so glad to hear that you love Ramone Trousers and Manila Sweatshirt!

Our customer service team is really pleased and blushing because of of your kind words😊
We will continue doing our best to make sure that next time you visit us - you have an amazing experience.

Stay safe and healthy!

Best wishes,
CECILIE copenhagen

Mar 22, 2020

Great product and quality and really…

Great product and quality and really happy with the customer service. I accidentally ordered an extra item and reached out to the customer service team. They replied very promptly and due to their super quick fulfillment of the order, the items were already shipped so they offered to pay for the return postage of the extra item once it arrived to me and issued a refund straight away. I was very pleased and impressed with the process and i LOVE my Cecilie Copenhagen items i bought.

March 22, 2020

Unprompted review

Reply from CECILIE copenhagen

Mar 23, 2020

Dear Justina,

Thank you for your review.

We are super happy to hear that you are in love with our styles🤩
Your lovely review made our day in the office🎉🥳

In the name of CECILIE copenhagen team, we assure you that we will keep doing our best to make sure that each time you see our items - you have a smile!

Wishing you all the best.

Yours,
CECILIE copenhagen✨

Dec 28, 2019

Horrible customer experience

Bad quality dress. But the customer experience was even worse. Emails remain unanswered, costs of return shipping have to be paid by customer, refunds take forever (20 days to receive a refund confirmation, 14 more days to receive the money back) and costs of initial shipping have not been refunded. Would never order here again.

December 28, 2019

Unprompted review

Reply from CECILIE copenhagen

Dec 31, 2019

Hej Sophie

Thank you for your review👋
We are grateful for your reflection and excited to use it in our further development✌️

We are sorry to hear that the dress did not live up to your expectations. As we can see, you were refunded the full amount before your set deadline for 30/12/2019 and have been in close, timely dialogue with our customer service throughout the process.

Additionally, on the same day as you have left this review - the case was solved and you were updated (please let us know if you have not received the updates).

CECILIE Copenhagen appreciates your patience during the busy festive season🎄
Meanwhile, please do not hesitate to contact us if you need further assistance.

Best wishes and Happy New Year,
CECILIE Copenhagen✨

Dec 17, 2019

Quick delivery from Denmark to Germany…

Quick delivery from Denmark to Germany even though I had to change the delivery address; Guided service until item received. Dress fits perfectly - lovely dress. It was exactly what I have seen on the homepage. Nevertheless, I would not have paid the normal price, but the discount price was okay.

December 17, 2019

Unprompted review

Reply from CECILIE copenhagen

Dec 19, 2019

Hej Michelle,

Sorry for not being able to deliver the parcel to PO Box.
Never the less, we will keep doing our best to have you with us again!

Happy holiday season!

Kind regards,
CECILIE Copenhagen

Nov 8, 2019

Great and very Attentive Customer Service

Great and very Attentive Customer Service. They send me a personal e-mail to let me know my „dream“ dress is back in stock. Very excited to receive the dress! Thanks Julius!

November 8, 2019

Unprompted review

Reply from CECILIE copenhagen

Nov 11, 2019

Hej Oda👋

Thank you for your kind words!

We will keep on doing our best.

Warmest regards,
CECILIE Copenhagen✨

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