Scott at our branch in Totton always goes that extra mile to source parts, quote a good competitive price and get parts ordered ASAP and most importantly for me keeps us informed as to when parts co... See more
Company replied
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Excellent product (a PVA cooling towel) which was a game-changer for me in the heatwave we've just had in the UK. It's clearly an excellent product as it's used by construction workers and it was a re... See more
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Straight away it’s a smooth transaction. quote all correct and straight to basket We are long standing clients of CEF and they have always been highly rated by us and now with the online facility it... See more
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Our experience with CEF has always been great, regardless of which branch we use. However, the team at the Norwich branch (our core one) in particular is brilliant, with a big shout-out to Will speci... See more
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Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Georgina Mackie House, CV8 2SU, Kenilworth, United Kingdom
- 01763 272 717
- customerservices@cef.co.uk
- cef.co.uk
4.5
Excellent
29K reviews
Asks customers to review
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Late delivery.
Delivery scheduled for the Friday but did not arrive until the Monday.
No notification of the delay and had to phone to find out new delivery day.
Not a great service.
Product delivered and works fine.
July 2, 2026
Easy to order and delivered without…
Easy to order and delivered without issue and in a timely manner.
July 2, 2026
In stock and quick delivery
July 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely good customer service
Extremely good customer service. So helpful in response to my telephone enquiry & when my order arrived in store, a member of staff personally delivered it to me on his way home! I have no hesitation in recommending CEF Hove.
June 25, 2026
Reply from CEF
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Prompt effizient & polite assistancr
July 2, 2026
Reply from CEF
Thank you very much for your review John.
Best Regards
Adele Feller (Customer Services Manager)
The delivery
The delivery, predominately SWA cable arrived on the requested day but, unfortunately, the courier took the individual items off the pallet and brought them loose in their van!
Whilst the cables look un-damaged, the reels have been battered & damaged at the edges.
The driver confirmed that they had removed the goods from the pallet ‘because it would have been difficult to unload’.
I am now concerned that if I order other large goods such as 3-phase distribution boards, which is planned later in the week, they may be treated in a similar manner by the courier (FedEx & their subcontractor).
I look forward to your response.
July 2, 2026
Reply from CEF
Thank you for your review David.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Highly recommended
Excellent service I ordered a floor fan and in less than 24 hours it had been delivered and free shipping. The fan is excellent too.
July 2, 2026
Reply from CEF
Thank you very much for your review Julia.
Best Regards
Adele Feller (Customer Services Manager)
Bought 24m of three core armoured…
Bought 24m of three core armoured 2.5mm, 80 cleats, rotary three poke isolator and got charged 180 pounds. This is the Huntingdon branch. Tlc is only around 100. Just ripping off the local trades.
July 7, 2026
Unprompted review
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
I am afraid no contact details are provided against this review so we are unable to get in contact with you by phone or email, please could you e-mail customerservices@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Kenneth.
Best Regards
Adele Feller (Customer Services Manager)
Your accounts dept are only visiting…
Your accounts dept are only visiting earth, I'm pursued for £120, when I pay over 2k per month on average, sometimes a lot more!
They are wasting my time, medlocks and rexal are offerinf accounts, time to look eleswhere!
July 1, 2026
Reply from CEF
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Items not in store only online for…
Items not in store only online for example
Quick wire products
July 1, 2026
Reply from CEF
Thank you for your review Harry.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Ordered equipment in the afternoon …
Ordered equipment in the afternoon which was delivered to the local store the following morning. Excellent service.
July 1, 2026
Reply from CEF
Thank you very much for your review Geoff.
Best Regards
Adele Feller (Customer Services Manager)
Really helpful service
Really helpful service. Good products and prices and quick delivery.
June 17, 2026
Reply from CEF
Thank you very much for your review Katharine.
Best Regards
Adele Feller (Customer Services Manager)
Why impose delivery charges?
I chose CEF because there is a CEF depot nearby so that I can pick goods up thus, so I thought, avoiding a delivery charge. The CEF website stated that there were several of the items I wanted in stock so that it was not necessary to make a special order for this item. Accordingly, one might assume that these items might be included in the the daily (?) stock transfer between depots. I will be cautious about using CEF in the future.
June 17, 2026
Reply from CEF
Thank you for your review Peter.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our Customer Services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
fast delivery and well packaged
June 29, 2026
Reply from CEF
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Riyaz.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF
Thank you very much for your review Carlton.
Best Regards
Adele Feller (Customer Services Manager)
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