Reply from CEF - SCB
Thank you very much for your review Tony.
Best Regards
Adele Feller (Customer Services Manager)
Location
Switch locationUnit 3b, Glover Industrial Estate, Spire Road, District 10, NE37 3ES Washington, GB
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Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - SCB
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Unit 3b, Glover Industrial Estate, Spire Road, District 10, NE37 3ES, Washington, United Kingdom
- 0191 416 6688
3.9
Great
3 reviews
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Make sure it’s what you want
Purchased some BG switches on 25 May at Newcastle branch (only place in stock), once home found to be unsuitable so took them to local Washington branch for refund on 30 May. Once reaching the front of queue, told refund not possible as bought elsewhere…… they MUST go back to branch where purchased. When asked why different to competitors like Screwfix, Toolstation, B&Q etc, etc., answer was ‘that’s the way it is’. Nationwide stores, nationwide madness.
Travelled back to Newcastle today, staff really helpful but they had to get on the phone to someone in IT to process a cash refund…… apparently a recent change to branch accounts and cash purchases / refunds has simply screwed the staff, and the customer. Got there in the end, refund expected in the next couple of days.
Morale of the story, don’t buy something via cash sale at a different branch that may have to go back.
I suggest CEF contact Noah for a copy of his policy, procedures and IT system, as the Ark was more up to date than this lot.
May 31, 2023
Unprompted review
Reply from CEF - SCB
Thank you for your review and feedback Bill.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
I am afraid no contact details are provided against this review and your order number is not noted for me to obtain, so we are unable to get in contact with you by phone or email, please could you e-mail customer.services@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - SCB
Thank you very much for your review Jane.
Best Regards
Adele Feller (Customer Services Manager)
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