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Rated 1 out of 5 stars

This is an honest review from someone who used a full range of these products consistently for 2 years. I bought a significant amount of products from this range and it lasted me for a full 2 year... See more

Rated 5 out of 5 stars

I originally tried the Cel products because my daughter had significant hair loss and thinning of her hair. She was losing hair including the follicles. Since using your shampoo, conditioner and hair... See more

Company replied

Rated 5 out of 5 stars

I have been using Microstem thickening shampoo and conditioner regularly, and have recently tried the Microstem thickening hair mask. My hair was very dry and frizzy, like straw and it was falling ou... See more

Company replied

Rated 2 out of 5 stars

I have been trying to order for over a month and every time i add to cart it says "there was a problem adding this to the cart". i have tried different browsers and even different houses with no avail... See more

Company details

  1. Health and Beauty Shop

Information provided by various external sources

Stem Cell Products


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Not a reputable company

I have an ongoing dispute with this company. I purchased 2 lots of product and then I had an advice that another order was on its way and my PayPal account had been charged without my authority. When I queried it I had to make contact twice before I received a reply only to be told I’d made a mistake and ticked ‘Subscribe’ and they’d cancel it and let me have the products at a 30% discount. In the meantime I’d been receiving almost daily emails asking me to subscribe and despite their subscriptions being for 3 or 6 mth supply, this order had been sent in just under 2 months from my previous order. On further investigation I found this is a regular practice by this company. I’m still waiting on a reply to my previous 2 emails. Beware before ordering

January 21, 2022
Unprompted review
Rated 1 out of 5 stars

Scamming company

I would give it minus 5 stars if I could. Products are nothing special and the customer service is appalling. I had a quarterly subscription with Cel which after 2 users I requested to cancel. They wrote back confirming the cancellation, but then continued taking money without my consent and without any products to show for it. I have written to them numerous times to get my money back, but had no reply. Do not sign up with this company they are scamming people for money !!

January 9, 2022
Unprompted review
CEL logo

Reply from CEL

Hi Vicki,
We are so sorry for the inconvenience. We would be happy to alter your subscription but we're sorry we were unable to locate an account for you.

Customers can also edit or cancel their subscription at: https://account.cel.md/

Alternatively, please provide your order ID number and we will reach out to you.

All the best,
Cel

Rated 2 out of 5 stars

It’s a shame you discontinued the Cel…

It’s a shame you discontinued the Cel MD Growth Serum. After looking for something that could help me with chronic hair loss for more than 30 years (to the point I was looking for wigsI), I found your wonderful product and my hair loss completely stopped. I couldn’t believe it! It was like a miracle! Unfortunately I’m starting loosing it again. It’s really sad you don’t do it anymore…. Maybe in a future…

January 8, 2022
Unprompted review
CEL logo

Reply from CEL

Hi Monica,

We're so sorry for the inconvenience. However, we have upgraded a new formula that you will surely love! Please provide your order ID and we will reach out to you for more details!

Best wishes,
Cel

Rated 5 out of 5 stars

Great Products

The Microstem Shampoo and Conditioner are great products. The bottles are small but this is outweighed by the fact its so good.

January 8, 2022
Unprompted review
CEL logo

Reply from CEL

Hi Anne,
We're honored to hear that you found satisfaction with our products! Thanks for your your overwhelming review.🥰 We are currently working on improving the sizes of our products. However, you get the cheapest price if you place an order on a monthly subscription. You will also get exclusive early access to holiday sales and giveaways. We hope to serve you more!❤️

Best wishes,
Cel

Rated 5 out of 5 stars

Hi..have only started using the shampoo…

Hi..have only started using the shampoo product and have noticed a difference. My hair started to thin because of a medication i take. Also very happy with prompt replies when asking a question to the team.

January 5, 2022
Unprompted review
CEL logo

Reply from CEL

Hi Joanne,
Thanks for your sweet words. We're very pleased to hear that you've seen how our products worked amazingly well for your hair and you appreciate our customer services🥰 We do hope you can continue to enjoy using them as we assure you that you will get nothing but premium products from us.❤️

Best wishes,
Cel

Rated 1 out of 5 stars

Do not order through this company it…

Do not order through this company it automatically takes money out of your account every month and you can’t cancel it my 76 year old mother has had money taken out every month she is on a pension they don’t care , and has only had one lot of products arrive now I need to cancel her card to stop it . I warn you don’t do it . And they will also send you links too cancel and it will not open the page also when you ring it’s a recording Please don’t go there .

January 4, 2022
Unprompted review
CEL logo

Reply from CEL

Hi Shane,

We strive to provide a world-class service and regret you experienced anything less. We do appreciate your review as it will help us in finding ways to improve our products and our services. Rest assured that we are working on improving our processes and services to better serve you in the future.

Best wishes,
Cel

Rated 5 out of 5 stars

One Very Satisfied Customer

I have tried a few shampoos and conditioners from other companies and gave them a fair trial.

Cel definitely comes out tops I started using Cel shampoo and conditioner in August and have not been disappointed, my hair loss is noticeably less when washing it, it looks and feels in superb condition and my hairdresser has commented on how much the length has increased (it was then when I confessed to her I was using Cel products).

Also I have received many compliments regarding the condition and length of my hair from family and friends.

I’m not sure if it’s getting any thicker as I’d say it was far too early to comment but will continue to use Cel as it has definitely improved the overall condition and length of my hair.

I have used their customer service a couple of times and I’m very satisfied with their speedy response and positive outcome.

I say give their products a fair trial and you will not be disappointed.

December 27, 2021
Unprompted review
CEL logo

Reply from CEL

Hi Brenda,
Thanks a lot for your compliments! :) We're so honored to hear such kind words from you. It makes us so proud of all our efforts and hard work. We do hope you can continue to enjoy using them as we assure you that you will get nothing but premium products from us. Trust that with Cel, you will always get what you paid for and more. ❤️

Best wishes,
Cel

Rated 5 out of 5 stars

Repair from acrylic nails

Had acrylic nails for many years so my own nails were heavily damaged. Tried everything to make them strong again but no luck until I found cel nail pen. Saw improvement in few weeks and use daily to maintain. So glad I found this.

December 27, 2021
Unprompted review
CEL logo

Reply from CEL

Hi Mona,

Thanks for sharing this great news with us! We're very pleased to hear that our products are working amazingly well for you after trying a lot of other brands before! Thanks for your review! :) We hope to serve you more in the future! ❤️

Best wishes,
Cel

Rated 5 out of 5 stars

Best results

I have used cel shampoo and conditioner for more than 2 years. My hair has never been healthier. I love this product and plan to use for years to come

December 25, 2021
Unprompted review
Rated 5 out of 5 stars

I have used cel products for over 2…

I have used cel products for over 2 years and have be very pleased with the results. My family, friends and stylist have all noticed the difference in my hair. My stylist is now telling his clients about Cel and some of my friends are also using Cel products. Nothing works for everyone but I recommend trying Cel.

December 22, 2021
Unprompted review
CEL logo

Reply from CEL

Hi Amanda,

We're very pleased to hear that our products are working amazingly well for you! Thanks for your overwhelming review! :) We're grateful for your continuous trust and support with our products, your loyalty means a lot. We hope to serve you more in the future!❤️

Best wishes,
Cel

Rated 1 out of 5 stars

Shocking customer service .

Shocking customer service .
Multiple times of discount codes not working !!
Very frustrating & upsetting .

December 21, 2021
Unprompted review
CEL logo

Reply from CEL

Hi Charmaine,

We strive to provide a world-class service and regret you experienced anything less. We do appreciate your review as it will help us in finding ways to improve our products and our services. We'd be happy to look into this for you, however we are unable to locate an account. Please provide your order ID and we will reach out to you

Rest assured that we are working on improving our processes and services to better serve you in the future.

Best wishes,
Cel

Rated 5 out of 5 stars

It's a Very Good Shampoo.

I used to have very coarse, thick hair but it has thinned out very much and gone limp now that I'm in my 70s. I started using Cel thickening shampoo and conditioner 2 years ago. It's a very good shampoo. My hair is filling in. It's supple. I can work with it and it actually looks good...better than ever.

December 21, 2021
Unprompted review
CEL logo

Reply from CEL

Hi Charlene,
Thanks for your review. We're so glad to hear that you're doing so well with our product, we couldn't be happier to hear such amazing news! Again, thank you so much for being a wonderful customer. If you have further question or concern, please do not hesitate to get in touch with us. Have a beautiful day ahead!❤️

Best wishes,
Cel

Rated 5 out of 5 stars

I love the shampoo and conditioner the…

I love the shampoo and conditioner the most! I have long, black, and very course hair and it’s difficult to get shampoo and conditioner to do their job so I can manage my hair. By far, Cel MD out perform Aveda products. I would know, I’ve been using Aveda for the last 20 years.. Love what it does for my hair. Glad I tied it. Thank you.

December 21, 2021
Unprompted review
CEL logo

Reply from CEL

Hi Srey,
Thanks a lot for this lovely message, we're so happy to hear that you're loving our product 🥰 Thank you for giving us the chance to help you, it's our pleasure to provide you the quality service and amazing products you deserve.❤️

Best wishes,
Cel

Rated 5 out of 5 stars

I absolutely love this shampoo and conditioner

I absolutely love this shampoo and conditioner. My hair has stopped falling out and it feels so much thicker, and easier to manage. I don't want to use any other hair products.

December 20, 2021
Unprompted review
CEL logo

Reply from CEL

Hi Dorisann,
Thanks for your awesome review! We're honored to hear that you found satisfaction with our products. 🥰 It's always heart-warming to get comments like yours! It inspires us more to serve you better. We are grateful for your continuous trust and support with our products. We hope to serve you more!❤️

Best wishes,
Cel

Rated 4 out of 5 stars

I have used many of Cel products

I have used many of Cel products, hair stimulating serum, shampoos and conditioners, nail treatment, and eyelash eyebrow serum. over all i think the products are made from high quality ingredients the eyelash and eyebrow product was incredible, i love the results. same for the shapoos and conditoners and nail treatment. Now the hair treatment, did improve my hair but knowing there is no real cure via topical, AT ALL...dont fool yourself into believing there is a magic potion out there...I knew my results were not going to be what I wish they were (a full head of hair) but it did strengthen my existing hair . All in all Great products, that i regularly use!

December 20, 2021
Unprompted review
CEL logo

Reply from CEL

Hi DK,
We're so pleased to hear our products are working wonders for your hair! Thanks a lot for sharing this great news with us. Our products work to rejuvenate and nourish the scalp so that hair can actually grow thicker and fuller rather than coating hair like most shampoos. This means that it can take longer to notice more hair growth. We'd encourage you to keep going a few more weeks, and please let us know the results!❤️

Best wishes,
Cel

Rated 5 out of 5 stars

I love the shampoo and conditioner and…

I love the shampoo and conditioner and would highly recommend it to everyone!

December 20, 2021
Unprompted review
CEL logo

Reply from CEL

Hi Linda,
Thanks a lot for this lovely message, we're so happy to hear that you're loving our products :) We're happy to hear that you are very satisfied with the results that you are getting! We're grateful for your continuous trust and support with our products, your loyalty means a lot.❤️

Best wishes,
Cel

Rated 5 out of 5 stars

Great products for older, white hair.

My husband used these products and recommended them to me. My hair had been thinning due to menopause and stress so I gave this a try. When I ordered and took the test the recommendation was for thickening shampoo and conditioner. I love them. My hair looks the best it has in sometime plus the frizz is under control (which is nearly impossible). My hair is smooth and soft. My last order did fall through the cracks however and it took awhile to work it out but they did. I am happy with the solution and customer care. This is an excellent product from an excellent company. But one caveat here, there are several companies who have a domain name that is similar and it is easy to get routed to the wrong site. That is frustrating and unfortunate.

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

There is hope for post menopausal breakage and texture

I tried Cel products when my thinning post menopausal hair began to feel like straw and break off. It was difficult to style and didn’t seem to hold it for even an hour. I tried the Cel Microstem Shampoo and Conditioner. At the time, a complimentary jar of the hair mask came along I with my order.
Following, my very first use I felt like my hair had more moisture back in it. I think
it was the Hair Mask treatments that brought my hair back to good health in just 3-4 washings. I have continues to use the shampoo and conditioner on an every day basis but the hair mask I only used once every other week. I highly recommend this product to restore moisture, strength and shine. Cel saved the overall life to my hair. Sincerely one satisfied customer, Lisa Tice

December 20, 2021
Unprompted review

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