Food safety is an issue. The delivery just put the whole frozen food box outside the postal area (where my delivery address is door to door and most of the delivery people did so). No phone call i... See more
Company replied
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The experience is exceptional. I wouldn’t expect frozen items to arrive home solid frozen under 30 degree in the UK. I also love the bulk-buy deal they have - if you are a big meat eater, definitely g... See more
I was skeptical about ordering a whole Peking duck online, but I'm so glad I did! The duck was oven-ready and cooked to perfection. The meat was juicy and flavorful, and the skin was crispy. It was a... See more
Company replied
Celeplate’s short ribs are incredible! Tender, flavourful, and perfect for a quick home-cooked meal. You can really taste the quality. Will definitely order again!
Company details
Written by the company
Celeplate brings authentic East-Asian flavours straight to your home. From chef-prepared meal kits to fresh seafood, meats, and portioned cuts, we deliver the finest ingredients nationwide across the UK. No stress, just great food and good vibes. Let’s Celeplate! 🥂
Contact info
Unit 610-611, 26 Chase Road, NW10 6QN, London, United Kingdom
- hello@celeplate.co.uk
- celeplate.co.uk
4.2
Great
48 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Food safety is an issue.
Food safety is an issue.
The delivery just put the whole frozen food box outside the postal area (where my delivery address is door to door and most of the delivery people did so).
No phone call is made to me for the delivery for prompt take up of the frozen food, even though i have explicitly leave this comment in the delivery instruction.
The ice is melting when I go to the post area to pick my food (after I check DPD delivery record myself and saw the photo)
March 3, 2026
Reply from Celeplate
Hi Irene,
We sincerely apologize for the frustrating delivery experience. We completely understand your concerns regarding food safety and the fact that the parcel was not delivered directly to your door.
As we are currently discussing in our ongoing email thread, we are actively taking this up with our courier partner (DPD) to investigate why your delivery instructions were not followed and why the driver failed to contact you. >
While all our orders are packed in heavy-duty, temperature-controlled insulated boxes designed to keep products safely frozen for up to 36 hours during transit, we take your report of melting ice very seriously. If any of the items inside have been compromised or defrosted, please let us know by replying to our email. We will immediately arrange a replacement or a full refund for the affected items.
Your satisfaction and safety are our top priorities. We appreciate your feedback as it helps us push our delivery partners for better service. We look forward to resolving this for you via email.
Kind regards,
Celeplate Team
Excellent service
October 1, 2025
great experience
September 30, 2025
The quality is very good
The quality is very good, the hot pot set meal is affordable, the sashimi is fresh and hygienic, and the packaging is very thoughtful. I will definitely buy it again next time.
October 4, 2025
Unprompted review
Good quality
Good quality. My first shop with Celeplate and everything arrived well packaged and on time. The sashimi is of very good quality and fresh. I look forward to using the frozen meat soon.
September 30, 2025
Great delivery , got tracking, packed it up so nicely!!
It was great because it got tracking delivery, it was nice for me to be able to plan my day around it. The package came with ice to keep everything nice, cool and fresh. :)
I’ve got the salmon sashimi, sweet prawns and abalone. Everything was so nice and great for a day where I don’t wanna cook haha
September 2, 2025
Good quality
Celeplate’s short ribs are incredible! Tender, flavourful, and perfect for a quick home-cooked meal. You can really taste the quality. Will definitely order again!
August 19, 2025
Unprompted review
The experience is exceptional
The experience is exceptional. I wouldn’t expect frozen items to arrive home solid frozen under 30 degree in the UK. I also love the bulk-buy deal they have - if you are a big meat eater, definitely go for bulk buy meat. Their sashimi selection is great too. If I ever need to host a sashimi party, they’re my go to.
July 31, 2025
Unprompted review
Generally
Generally, I bought two types of shrimp, half of which are sweet and the other half are bitter. I hope they can be improved
June 27, 2025
Reply from Celeplate
Hi Xiaohan,
Thank you so much for your feedback and for giving our shrimp a try. We’re really sorry to hear that part of your order didn’t meet expectations. The natural sweetness of sashimi-grade shrimp is something we take pride in, so we’ll definitely look into this batch and work with our supplier on improving consistency.
We appreciate you bringing this to our attention, and we’d love to make it right. Please feel free to reach out to our customer care team, and we’ll be happy to assist you further.
Warm regards,
The Celeplate Team
very good and fresh ingredients, highly recommend
June 24, 2025
Out of stock notice on delivery
So disappointed when my parcel arrived as the products I ordered were out of order again. It was not the first time that happened. I wish I was told it was out of stock when I made my order.
May 28, 2025
Reply from Celeplate
Hi Yeeching,
Thank you so much for your kind feedback! We’re really glad to hear everything arrived on time and that you enjoyed the food. Hope to serve you again soon! 😊
Kind Regards,
Celeplate Team
Good quality of food and real bargain…
Good quality of food and real bargain when sales. Exactly the products I’m looking for.
March 27, 2025
Reply from Celeplate
Hi Sylvia,
Thank you so much for your kind words! We’re so glad to hear you’re enjoying the quality and finding great value during our sales. It means a lot to us that we’re offering exactly what you’re looking for. Hope to keep bringing more of your favourites your way! 🧡
Kind Regards,
Celeplate Team
Nice quality and packaing
March 26, 2025
Reply from Celeplate
Hi Jing,
Thank you so much for your kind words! We’re really glad to hear you liked the quality and packaging - we put a lot of thought into both, so it means a lot. Hope you’re enjoying everything, and we look forward to serving you again soon!
Have a nice day.
Kind Regards,
Celeplate Team
Good product n service
March 26, 2025
Customer service is really good
Customer service is really good. I got the address wrong but they helped to cancel the order and re-sent a new parcel to me.
February 24, 2025
Unprompted review
Reply from Celeplate
Hi there,
Thank you so much for your kind words! 😊
We’re always happy to help and glad we could quickly sort out your order for you. If you ever need anything else, don’t hesitate to reach out. Enjoy your order, and we look forward to serving you again! 💛
Best,
Celeplate Team
Great quality of meat and seafood
Great quality of meat and seafood. Well packaged to maintain fresh and quality of the food. Highly recommend it!
December 29, 2024
Reply from Celeplate
Hi there,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you loved the quality of our meat and seafood. Keeping everything fresh and well-packaged is our top priority, so we’re glad it made a difference for you. Your recommendation means the world to us, and we can’t wait to serve you again! 💛
Best,
Celeplate Team
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