Cellaraiders Reviews 

773
•
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Gone out of business. Search for reviews in other places after reading this. Absolutely awful..

Rated 5 out of 5 stars

I was introduced to Ben through my professional wine storage facility and he helped me move some inventory of some cult CA Cabernets that I'd been fortunate enough to buy direct but are not my first l... See more

Rated 1 out of 5 stars

Got three bad expensive bottles ($300+) over the past 4 months (different makers/vintages). Bad corks/oxidized wine. On last one I did not even get answer from Cellaraiders. From probability per... See more

Rated 2 out of 5 stars

Order shipment promised for Thursday. Order did not ship until Monday. No tracking or shipment confirmation provided, just a receipt for my credit card being charged a shipping fee. Scrambling for... See more

2.3

Poor

TrustScore 2.5 out of 5

773 reviews

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2.3

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(773)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1985 las casas purchased from Ben

1985 las casas purchased from Ben. He later responded there was an error and he did not have the wine🥴 offered refund or pick something else out from his list. I just had this happen with Vinfolio for 1990 Montrose. They said they would try to source it. Wonder what others are seeing with this online purchase of older wine.

February 2, 2019
Unprompted review
Rated 5 out of 5 stars

First order of many, hopefully!

I was blown away by the customer service - I placed my first order with Cellar Raiders, Ben was in touch immediately and I had the order in hand the next day! Wine was expertly packed and looks to have experienced excellent provenance. I had heard good things about Ben and CR, and now I see why. I look forward to supplementing my own cellar with many more gems from Cellar Raiders!

January 17, 2019
Unprompted review
Rated 5 out of 5 stars

Accidentally came across a 10 year old…

Accidentally came across a 10 year old bottle of a local wine, Goldeneye’s Gowan Creek 2006, at less than half the price of the current release. 2006 is a bit of an off vintage,but I figured atleast it would be an inexpensive lesson.
Prompt service, and the bottle arrived in perfect condition.

January 13, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Wow!!! I ordered a vintage bottle of port online mid-afternoon on Christmas Day and within thirty minutes received an email reply from Ben. He wanted to know my shipping preference. I was trying to get delivery in time for a party on the 27th, but thought that might be impossible due to the Christmas holidays. Au contraire. Ben emailed me again at 8:30 PM Christmas evening to confirm shipping costs, then arranged overnight Fed Ex delivery and I received my port the next day. I could not have asked for more, but if I had, I believe Ben would have somehow found a way to comply.

January 1, 2019
Unprompted review

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