Cells4Life Reviews 128

I’m happy with everything so far by cells4life. However the phlebotomist could have been nicer. I have my bloods taken at least once a month by my Gp nurse and thinking she was a phlebotomist I thought she would be gentle but it HURT! My regular nurse is gentle so I know it can be less painful.

I’m a pharmacist and I insisted on storing my baby’s stem Cells. After a lot of research I chose Cells4life because they are accredited and equipped to chorionic Villi towards hereditary diseases. They are very professional and very explanatory. They were very fast and professional when taking the box of stems cells from The hospital directly to England. Definitely recommended.

Friendly, helpful, always find a solution

We felt Cells4Life stem cells banking process was quite straight forward and seamless - Good experience overall. There are quite few private and public providers in this space with different price ranges and services. Cells4Life has good track record on HTA (regulatory body) compared to other providers we looked at. Customer service team, nurse who accompanied us in hospital, collection team and laboratory team were all great and in sync making the whole process effortless from our experience.

Well receptive team, prompt in action and supportive.

The most awful company to deal with ever, I truly regret choosing them. Everything was well until the day after the birth when they started to harass me with the calls claiming that the cord blood sample failed and I had to decide on the other package and it would be twice the price. The woman was so pushy and on purpose explained it in a very confusing way. Then, the same day I was harassed by multiple emails from that woman and other members of staff. Everything was explained so vaguely to confuse me even more so I sign up to their most expensive package. When the new package was finally agreed I’ve got to the bottom of those vaguely explained packages the payment instalments started to be taken on random dates in April & May. In June they have taken 2 payments not 1 which was not as per the agreed schedule of payments and was not authorised. So basically they stole the money from me! I’ve sent numerous emails but no one replies. The woman I dealt with who is supposed to be a senior member of staff and my main point of contact so far ignored all my emails regarding the unauthorised direct debit. I’ve copied other members of staff but no one replied either. I specifically requested a reply in writing not over the phone because I’m currently taking a legal advise with the intention of moving my cells & placenta from that awful company to a different bank. Don’t get fooled by them, everything is great until they have your cells/placenta and then they don’t care to even reply because they basically hold you ransom.

You won't realize you will get locked up for a 25-year contract with no way to get out. The price gets increased every year without informing you, and there is nothing you can do. Be very careful and understand before you get into this. I repeat, it is a 25 YEAR contract with no way out!

Very good service
Customer support

Highly recommend very good comunication and excellent service 👏

It was very easy to go through everything and very helpful

Very comprehensive on the phone answering all of our questions and following up with comms. Also on the birth day the service was really good from the phlebotomist and everything was delivered safe and sound.

Clear communication and guidance. All interactions with a real human with real compassion for the individual; at no stage did this feel mechanical or like a transaction.

Had a great experience from start to finish so far on this journey. The team are super helpful and always respond very quickly with any questions or queries. Literally can’t fault their service and knowledge. I will be recommending to all friends and family who want to take this route. Thank you!

Very pleased with the service we have received from Cells4Life. The sign-up process was very straightforward, and the selection of services offered was both comprehensive and well explained. We had a planned C-section, so our phlebotomist, Jay, was present at the hospital in advance of the surgery and was able to collect our son's cord blood immediately, making it a hassle-free experience in every way. Highly recommended.

They did really good job everything went perfect

Dealing with the team wasn't difficult and they showed understanding

Advice and help was great and everyone helped the day go smoothly eith a back up having to jump in too!

Communication was excellent. Everything was explained and implemented in a professional way. Also the nominated phlebotomist service was excellent.