Cellunlocker Reviews 2,891

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

J'ai commandé un code de déverrouillage réseau pour Galaxy Z Flip 3 bloqué par AT&T. J'ai reçu le code en 1 jour ouvré. Le code fonctionne a correctement fonctionné. Il suffisait de renseigner le M... See more

Rated 5 out of 5 stars

Awesome company. AT&T was trying to hold my phone hostage even though it was completely paid off. After days of trying to resolve why with reps and management, finally receiving an email saying that m... See more

Rated 5 out of 5 stars

We needed a phone unlocked in Jamaica. I have never unlocked anything before. We used Cellunlocker.net followed their instructions, paid via Paypal and received the unlock code the next day. The phone... See more

Rated 5 out of 5 stars

Cellunlocker was very quick -- I sent in a request over the Memorial Day weekend, expecting to get results on Tuesday, but I got my unlock codes the very next day! The directions were clear and easy t... See more

Company details

  1. Cell Phone Store
  2. Electronics Store

Information provided by various external sources

We specialize in Unlocking Cellphones for customers who wish to change service providers, or are traveling and need to unlock their phone to use a local sim card. We can unlock 99% of all Devices including iPhone, Samsung, LG, Nokia, Motorola, ZTE, Huawei and Many More!


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

3K reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Received my unlocking code in the next day. Received instructions via e-mail along with the code. Really simple to use.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Don't hesitate. They are as described

I was looking to have 4 phones network unlocked. I honestly thought it was going to be a scam so I tried one phone first. To my surprise everything went fast and smooth. I highly recommend and would use them any time. So far I have done 3 phones with zero issues.

January 11, 2023
Unprompted review
Rated 1 out of 5 stars

Service does not work

Service does not work, they left my request open for 3 months before I finally requested a full refund via PayPal.

November 30, 2022
Unprompted review
Cellunlocker logo

Reply from Cellunlocker

Hi AH, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 7:00AM - 5:30PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Rated 5 out of 5 stars

Not going to lie I was very skeptic at…

Not going to lie I was very skeptic at first but CellUnlocker is doing everything right. Several emails follow up until your device is unlock is very satisfying to a customers. Great job Team

Device: Samsung Note 9
provided MCK and NCK

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

these jokers blacklisted my device…

these jokers blacklisted my device after they clearly told me they could nit unlock and wouldnt refund me kept just delaying the process i made a chargeback and prompted the blacklisted stay away from these frauds

update they want for me to respond dont want nothing to do with these frauds ended up warranty on my blacklisted phone frauds

June 10, 2022
Rated 5 out of 5 stars

Outstanding Service

Outstanding Service: I'm sorry for others having so much trouble, I have nothing but good things to say about this company. 1st, and farmost; it was only a 2 day turn around, and 2nd; outstanding directions that made it user friendly and easy to use the codes. The phone UNLOCKED instantly! I have a newer Samsung phone model which made it quick and easy; I can say it was expensive for 2 sets of codes, but it was worth it. I wish everyone the best of luck, and blessings to you all.

December 19, 2022
Unprompted review
Rated 3 out of 5 stars

Rude service

I must say that unlocking my Samsung Galaxy was rather quick & easy. But my issue is with how the company handled my daughter's iPhone. We both bought the unlock service on the same day. Mine was done within 24 hours, Her's on the other hand is still not unlocked after little over 2 weeks. When she contacted costumer service & support, they were rather rude to her twice. They claim to have 24/7 support, but I will say they do not. Both of us found them replying to emails does not happen. Though we are still waiting for her phone to be unlocked so she can actually use her phone again, I must say (for now) the only complaint is the rude service we received.

In response to the reply, the order number for my daughter is: 4137156

December 3, 2022
Unprompted review
Cellunlocker logo

Reply from Cellunlocker

Hi Cathi, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 7:00AM - 5:30PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Rated 3 out of 5 stars

ive used this company 3+ times but this…

ive used this company 3+ times but this time around, it is taking forever. It usually takes 1-3 days but it’s already been 12 days and nothing yet.

Update: they reached out to me and gave me a 48 time frame.

December 3, 2022
Unprompted review
Cellunlocker logo

Reply from Cellunlocker

Hi Tamecia, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 7:00AM - 5:30PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Rated 5 out of 5 stars

Seamless

The process of unlocking my phone was so seamless. I got the codes a few hours after making payment and all I had to do was enter it as per the phone's request and voila! Happened within 12 hours. Happy customer here! Would be recommending you guys!

December 7, 2022
Unprompted review
Rated 1 out of 5 stars

This place is a scam

This place is a scam. I bought a code over a month ago and still have nothing from them. Customer service replied to one email promising it would be here in three days. It’s been five. I am reporting as fraud to my bank. I have provided my order number and receipt to them.

December 7, 2022
Unprompted review
Cellunlocker logo

Reply from Cellunlocker

Hi Morgan, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 7:00AM - 5:30PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Rated 5 out of 5 stars

Once again.. This is NOT a Scam

This is the second time dealing with this business. It was just amazing. I ordered an unlocking code for a Galaxy s22 and the code worked! My phone now is fully unlocked! The processing time was within the promise period as usual.. I am fully satisfied with them and I highly recommend them!

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Theyre legit & way cheaper than most

They're legit! I needed to unlock my S20FE bc it was locked to AT&T only & I wanted to use it on Verizon. Their pricing was lower than all the others I found also. They also gave me a 20% off coupon during sign up to use so I paid right at $30 to get my phone unlocked. I bought my code late Saturday night around 10pm & I received it Sunday around 5pm. Alot of the services u have to download stuff & hook ur phone up to get it unlocked but at celllocker.net it's way easier & u just enter the code they email u & it's unlocked instantly. I wasn't sure my order went thru so I emailed them & they responded back fairly quickly & they even try to follow up afterwards to make sure u got it unlocked. I also received another coupon via email towards my next purchase. IF UR SKEPTICAL LIKE I WAS AT FIRST JUST TRY IT U WONT BE DISAPPOINTED!! do not confuse this company w cellphoneunlocker. Two diff companies. The other one is a scam & they got me!

November 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great price and fast service!

Great service. The unlock for my note 9 was priced reasonably and the code came very fast, within a day. No issues and the phone is unlocked and working perfectly on a new carrier! Highly recommend this company.

November 8, 2022
Unprompted review
Rated 1 out of 5 stars

Its over a month since I ordered…

OrderID::4090428
Its over a month since I ordered my Code. After 3 weeks and no sign of life I asked my money back, but unfortunately: still no reaction at all - can I have my money back? Please!!

Update1
Please erase my personal mail-adresse from your response and pay my money back. I never got an email from you (apart from the order-receipt) and after logging in, it was always written: "your order is still pending".
If I would have to erase my post, before beeing refunded, this whole TRUSTPILOT-Idee would be obsolete, so I wont remove my review!

Update2
I am really glad for all the people, you managed to find an unlock-code for. But if all the rest of us whom you couldn’t help, is forced to change their ratings, before beeing refunded, the whole of these feedbacks is skewed.
I am looking forward, to mention in my review that you finally payd my money back - AFTER the refunding will have taken place. The link you provided, doesn’t proove that you wrote me an e-mail, and I assure you once-again: I didn‘t get one. I checked my spam-files too. By the way: I have tried the live-Chat-Option and was told to wait for an e-mail.
With such a policy of yours twoards me as your customer I will loose my money. You however lose all your credibility. So much for: „ZERO-RISK, 100% MONEY-BACK GUARANTEED“
That is not to say, that I will resignate. I’m still waiting patiently for my money. I have some dollars to lose, you have your trusworthyness as an enterprise at stack. Perhaps you‘d better look for an other job entirely. Good luck.

November 3, 2022
Unprompted review
Cellunlocker logo

Reply from Cellunlocker

Hi Nutella, we apologize for your unpleasant experience.

We were able to locate your order however in this situation we had been waiting for your response before we could take further action.

The email you've registered for your order is: Nutella@wolke7.net
Order date was Sept 28th, 2022
Turnaround time: Instant

We were unable to generate a code for your device with your information and our system emailed you on the same day (Sept 28) for additional information that can be used to try generating a code again. We had received no response and the next email we sent out was October 17th but still no response from you.

Certainly, in each instance, you are fully eligible for a refund request as we had not fulfilled the service you purchased but since we had not heard back we weren't prompted to take an action.

We do have a Live Chat option on our frontpage that's available Monday through Friday 6:00am to 5:00PM (Pacific) which certainly could assist with your order.

In this situation, it just seems like some misunderstanding, as detailed above that is the email you've provided which had sent several emails to. I have marked your order request to be refunded as soon as you removed the post(s).

Once our team confirms your post(s) has been removed we will promptly refund the order in full.

Thank you for your cooperation.

Roland M.
Sales Manager

-- Update 11-04-2022
As you may already realize, we cannot choose which posts to remove. This is all at the discretion of the poster, we can only respond and make our case. You can look through our reviews and see that there were situations where we responded and the user no longer responded to make amends for misinformation. That would certainly not be fair but that's unfortunately how it can end up like.

There are also cases where it ended up neutral we don't generally ask for posts to be removed unless there's a clear fault.

The reason why we're making a statement in our original response to you is that we had tried to reach out to you multiple times regarding your order but had no response. Please do understand if we don't get a response we would not be aware to be taking action.

We understand that you are saying to remove your email however it is important to be transparent that this is the email you provided and that is the email we have been emailing since the day of the order trying to get a response from you.

You can say that you haven't received an email from us but we have a Live chat option on our website that's accessible 5 days a week Monday to Friday, in the month you had waited you could have talked to our agents for a solution.

Here is another screenshot of no email reply from you: shorturl.at/pD359
We are still going to uphold our position on this in our original message. We will issue a refund once you either remove the post or if you like you can amend your post entirely to be neutral.

Rated 5 out of 5 stars

This company is 110% legit

This company is 110% legit! I put in my request to have my 13 Pro Max unlocked on the 26th of November 2022 and within 14 hours, it was unlocked. I then requested to have my wife’s IPhone 13 Pro Max unlocked on the next day the 27th at 7am. And it 3:33 pm the same day, hers was unlocked . We didn’t have to used any code and just like that both of our phones are carriers unlocked. course, hers was unlocked inThey quickly helped me. The price for a right and the hype is absolutely worth it. I had previously used Unlocked River but the charged they couldn’t get my phones unlocked after 15 days. But this company was able to get both our phones done in a matter of hours. I will definitely recommend this company to anyone who’s looking to unlock their phones in a matter of days especially over any other companies out there.

October 25, 2022
Unprompted review

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