Cellunlocker Reviews 2,891

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

J'ai commandé un code de déverrouillage réseau pour Galaxy Z Flip 3 bloqué par AT&T. J'ai reçu le code en 1 jour ouvré. Le code fonctionne a correctement fonctionné. Il suffisait de renseigner le M... See more

Rated 5 out of 5 stars

Awesome company. AT&T was trying to hold my phone hostage even though it was completely paid off. After days of trying to resolve why with reps and management, finally receiving an email saying that m... See more

Rated 5 out of 5 stars

We needed a phone unlocked in Jamaica. I have never unlocked anything before. We used Cellunlocker.net followed their instructions, paid via Paypal and received the unlock code the next day. The phone... See more

Rated 5 out of 5 stars

Cellunlocker was very quick -- I sent in a request over the Memorial Day weekend, expecting to get results on Tuesday, but I got my unlock codes the very next day! The directions were clear and easy t... See more

Company details

  1. Cell Phone Store
  2. Electronics Store

Information provided by various external sources

We specialize in Unlocking Cellphones for customers who wish to change service providers, or are traveling and need to unlock their phone to use a local sim card. We can unlock 99% of all Devices including iPhone, Samsung, LG, Nokia, Motorola, ZTE, Huawei and Many More!


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Happy with the service

Regardless of negative reviews, my experience was great. Got my galaxy fold unlocked within 5-6 days. Though it delayed a bit but it is worth waiting. I was kept informed about the delay and they kept me updated with the status. Good service and highly recommended.

October 24, 2021
Unprompted review
Rated 4 out of 5 stars

Some models don't ask for the unlock code.

The code worked but this was a learning experience for me.Before ordering the code I realized my phone wasn't asking for a code when I inserted a foreign sim.The phone wasn't unlocked or blacklisted.However I still went ahead and ordered an unlock code.After receiving unlocked code I tried a different foreign sim and again no success.I went online and googled why my model wasn't asking for a code and follwed instructions.For this model I had to type 2945#*model number #.After this it asked for my unlock code.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Very easy unlock

Very easy unlock. Restart my phone with the sim inside on the latest version of ios and boom phone was unlocked. It took 4 days for my phone to unlock. Very good

October 16, 2021
Unprompted review
Rated 5 out of 5 stars

They were great

They were great, fast with excellent service. Well worth the money if you are tired of dealing with a network that has locked your phone. Thank you!

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

It works. Money well spent.

A friend gave me a Samsung Galaxy Note 9 locked on ATT. I have BOOST Mobile. I received my code from Cellunlocker in a little over one day, entered it, and the phone is unlocked. What more can I say?

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Incredibly good service!

I've been using cellunlocker.net for years now and they have never disappointed and always go the extra mile. The one or two times that they couldn't unlock an obscure carrier they tried all they could and gave a full refund. Most recently, the iPhone 13 came out and while they said 5-15 days plus 1-2 days processing to get an unlock, I got my unlock within just a few hours!! Same day of the phone release! Then support also responded to a question of mine the same day. I will continue to use only cellunlocker.net for the foreseeable future and recommend them to everyone.

September 25, 2021
Unprompted review
Rated 5 out of 5 stars

Galaxy Note20 Ultra

So, This Is My First Time Trying This Awesome Service Out, And Even Though I Had Too Wait Way Past The Time Frame That They Had Given Me But Honey They Still Had Came Through For Me Though And I'm Very Thankful For That And I'm Most Definitely Grateful That I Had Decided Too Used This Website Service Because I Can Now Uses My T-Mobile SIM Card With My Freaking AT&T Phone.. And Now I'm About Too Seriously Unlocks Both Of My Kids Phones As Well Though, So Thank You Very Much Cellunlocker.!! #ProudCustomer 😍😍

September 19, 2021
Unprompted review
Rated 1 out of 5 stars

Refunded my order ONLY if I removed my bad (honest) review

1. Twenty six days after I proved their code did not work, and 6 emails to ask for a refund, and two bad reviews here later, they said they would refund my order IF I removed my bad review.

2. When they noticed my 2nd review, they threatened to release my personal information here if I did not remove it.

3. And recently, they asked Trustpilot to verify that I was an actual customer.

4. = SCUMBAGS

Beware!

September 14, 2021
Cellunlocker logo

Reply from Cellunlocker

Hi Michael, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Rated 2 out of 5 stars

Questionable 24/7 customer support. Software potentially malicious

04/09/2021:
Didn't receive order in estimated time scales so I thought I would contact their 24/7 support team. Turns out they interpret 24/7 as a phone line only open 6-22 Mon-Fri and an email address they take up to two days to respond. If I had known that the order would not have been within their timescales (currently not yet fulfilled) and their customer service was not 24/7 I would have ordered from elsewhere.

Update 05/09/2021:
Received link for unlocking software today. This software was detected as containing the known trojan "Win32/Tnega!ml" and was blocked by windows defender. I've requested a full refund.

Update 05/09/21 2 (Following Cellunlocker.net response):
When attempting to use the software I actually received two warnings.

The first warning was that it was an unsigned piece program which is understandable as it's a small volume piece of software and the developer may not be able to justify the ~$200/yr cost of a software publisher certificate. This is an understandable decision and was a risk that I would have been willing to accept.

The second warning was that a section of the code matched with a known malicious program and Windows Defender automatically quarantined the program. There may well be a legitimate reason for this, however to me this is an unacceptable risk and I would strongly advise anyone not to bypass this level of protection in Windows Defender as it puts their computer (and any data on that computer) at severe risk. Ultimately you may have a different approach to risk however that is my view.

I also want to add that I do not believe that cellunlocker.net are acting maliciously, however distributing software (particularly if it is of a third party origin) carries the potential to inadvertently share malicious software and I am not convinced they have taken the steps necessary to ensure it is safe.

I've currently asked for a refund in an email sent to both the support and sales email addresses and I will update the review once it is processed.

Update 05/09/21 3 (Following Cellunlocker.net response):
Final update hopefully! Cellunlocker.net issued the refund immediately after their last update which PayPal have confirmed. As a result I've increased the review from 1 to 2 stars.

Whilst the issue has been resolved I believe it is important to keep the review online as I believe the following information would be useful to future customers:

1) Whilst I have had quick responses today, I do not believe their typical email response time and call center/online chat opening hours meet the standard I would expect from "24/7 support available"

2) If anyone is purchasing software it is important they understand the risks associated with unsigned software packages. There are ways this can be mitigated such as installing the software in a sandbox or virtual machine so it can be checked for viruses without putting their computer at risk. Obviously this is likely to be beyond the capabilities of a typical customer so they may want to consider alternative options.

I imagine most customers are looking for a simple unlock code. In this case the risk is minimal as the worst case is that the code will simply fail to unlock their mobile. However if they are looking for a software unlocking option, it is important they understand and consider the risks above.

Note to cellunlocker.net:
Please may you ensure you do not include any personally identifiable information (such as my email address) in your public response as you have done so with other customers.

September 4, 2021
Unprompted review
Cellunlocker logo

Reply from Cellunlocker

Hi Rob, we apologize for your unpleasant experience.

We have located your order with the information you had provided.
You had ordered a Sony Xperia Unlock Software service on September 4th, software user credentials were sent September 5th which did take 24 hours longer than the usual turnaround time which we do apologize for the inconvenience. There was a delay with acquiring new logs as the service was in higher demand.

After checking your purchased credentials it appears to not be used. We can certainly offer you a full refund as you had not used it. However, it would be quite unfortunate as Sony Xperia 1 is a supported model that could be easily unlocked. For unlocking softwares in general, most anti-virus programs are very sensitive to this foreign software and will trigger if it's not signed by a recognized company, ie Microsoft, which in the grand scheme of things makes sense.

There are instructions in the package that shows you easy steps on how to use the software but you would need to temporarily disarm your antivirus, after the unlock is done you can simply rearm it and scan your system for peace of mind.

We are an honest business, we don't want to push anything on you that you don't feel comfortable with doing. Ultimately our goal is to unlock your phone and we can certainly help you with that if you are willing.

Alternatively, we can schedule you a time to talk to a trained representative over the phone or a special chat session to help walk you through it. But if you are still uncomfortable with this process we can just simply fully refund your order.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

=========================================
09/05 Update: Hello Rob, thank you for the quick response. We've carefully read through the detailed response regarding your experience with the software and you made great points. We certainly respect your decision in opting for a refund instead based on your reasons.

The refund has been issued as of this update and a confirmation email was sent to you. While refunds are immediate on our end but generally may take about 1-7 business days to reflect on your bank statement as depends on your financial institution's turnaround time.

Please amend your post or kindly remove your review as the issue has been resolved. We understand that we did not meet your expectation on this particular order however we wish to have the opportunity to unlock a phone for you in the near future and restore your trust in us.

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