Central Connect Reviews 24

Disgusting company, I have emailed 3 times with a complaint that left me injured, called your number, being promised that someone will be back in contact with no answer. Great customer service experience, not sure how you're even allowed to operate still.

Very unreliable bus service from New Lubbesthorpe.

I have written to them about an incident in October, several times, including a signed for postal letter, and rang several times but no response or able to speak to someone !
You would think as I was injured in the incident they would respond, but no ,obviously not bothered about their customers

Apologies about my previous feedback. My family told me should checking the website first or bus destination screen first before going to the bus stop. Now I can check it on my mobile. Thank you for support Pilgrims Hatch, Brentwood.

I pay 1k an academic year for this bus as student. This bus service is absolutely despicable. Multiple times it has left approx 25 students stranded in negative 1° snowy conditions. Because of the sneaky T&Cs of the contract we cannot cancel our direct debits otherwise they will take items to full fill the remaining balance. This is a trap with no way of cancelling this. DO NOT USE THIS SERVICE!!!

This is not just one review but after having to deal with it for 3 years now I can without a doubt say it rarely shows up where it’s meant to and hardly on time unless you count 45 minutes either way from the stated times personally i avoid at all costs especially with the train station near by even if it’s double the bus fair when you need to be in places at the right time train is the way unfortunately

Terrible communication from this company. Our son uses this company for his private school bus. The bus pass that was issued in August has the wrong name on it. I'm not even sure the child is from the same school. I have sent so many emails. No reply and the problem has not been rectified. Yet I am paying over £100 for the service per month. The service was much better when it was a family run business. At least you could go into the office and speak to people. With Central Connect you do not even get a phone number. You get an email address and they reply when they feel like it.

Today’s bus driver(route 100)behaved extremely aggressively in Cambridge traffic.He was repeatedly beeping at other drivers and even stuck his hand out of the window making obscene gestures, including“wankar”signs and other inappropriate gestures.

There were children on the bus who saw everything and looked shocked.Even pedestrians crossing the road were visibly surprised by his behaviour.

This kind of conduct is unacceptable for someone representing a public transport service.It made passengers feel uncomfortable and unsafe.I hope the company addresses this immediately.

The 90 bus is either 30 minutes late so i’m late to college, or 15 minutes early so i completely miss it and late to college again. The bus drivers are horrible people with no manners for young people and are only kind to the elderly which is really strange. I asked for a day ticket, the bus driver had a go at me for not saying Adult day ticket or Under 19 day ticket as i didn’t know there were 2 different choices. I am 5’2 and 16 years old, i do not look over 19!!! All the male drivers are rude and constantly late, and i am only able to get to college on time when the female worker is driving on a thursday morning + plus she has amazing manners. You miserable old men should take notes.

This bus is consistently late everyday and can be seen on the myTrip app, stalling at the same spot for about 10-20 mins late. Genuinely the worst service I’ve ever experienced to the point where it’s almost expected that the bus would be late almost every journey. Almost like the drivers don’t even care.

324 Bus driver in Bishop’s Stortford tried to crash into me

Awful bus service.
I caught the 90 from Farndon to Newark on Friday morning, as soon as I had collected my ticket the driver launched off as though as he driving an F1 car. I went flying down the aisle and banged my already injured elbow.

Central Connect are by far the worst bus company ever. On the rare occasions their buses actually run, they are usually at least 10 minutes late. It's time for them to be stripped of their operating licence.

I recently had a very disappointing experience with Central Connect.

On 16 September 2025 morning, I was waiting with my son at a designated bus stop for the number 90. I clearly signalled for the bus to stop well in advance. However, the driver drove past the bus stop at speed and only stopped several metres beyond it, after I waved my hand a second time.

This was both unsafe and stressful, especially as I had a child with me. A bus service should never fail to stop properly at a clearly signalled stop.

When I raised this issue with Central Connect, instead of acknowledging the problem, their response was dismissive. They claimed that because the bus eventually picked us up, I had “no valid complaint,” and they refused to issue a refund or even a partial credit for my son’s unused journeys on his 10-journey pass.

I find this attitude unacceptable. Good customer service means recognising when things go wrong and resolving them fairly. Unfortunately, Central Connect has shown no willingness to take responsibility or show any empathy towards passengers.

I am sharing this complaint so other passengers are aware of the poor service standards and lack of accountability.

Right not happy with your service at all I am taking this further council and new paperwork last Friday again bus waiting at Old dalby LCC2 stood there bus went straight by and saw me waiting then today no bus at zl was waiting at 7 clock bus should come at 8 clock did not turn up had to pay lots of money to get home in time people put more complaints in bad drivers and no buses you need to get straight back to me right if the bus dies not come in the morning I will put a stop on you I will shut a road off that you need with loads of people I am pissed of with your service never turning up plus I will go to the council soon as I get back

At the bus stop waiting for the 35 and waited over an hour. Worst bus service ever. Called customer services and selected that I was waiting at a bus stop. Held on for 15 minutes and they never answered. Would give no stars of if I could!

The buses are always, always am not even joking like always delayed. 2 to 4 minutes it's fine. But there is times that are delayed up to 30 minutes especially morning buses, once even the bus was more than an hour delayed, and sometimes, if not most of the times the buses that ere meant to show up just don't show up according to the time tables, the only reason am I giving it 2 stars it's because they are clean most of the time, and some drivers ate well mannered.

We stopped using the 61 bus in St Neots about 5 years ago when a Whippet driver refused to stop for my disabled wife to get off at her stop. They carried on to the next stop and she had to walk further, with her mobility walker, to get home. I wrote a complaint by email to Whippet, followed up a couple of weeks later, and I am still waiting for a reply. Fast forward to 14/6/25 and we used Central Connect to get home from the town centre after visiting the Armed Forces Day celebrations. Pleasant young lady driver, a smooth drive and dropped at the correct stop. Well done. We will start to use the 61 service again now.

I am currently sat on a Novus Direct Service from Leicester Train Station heading to Meridian Park. The comfort is terrible. The space between seat rows isnt enough for anyone over 5ft, the seat belt won't tighten, and the driver's throttle control is binary. I am being absolutely thrown around the bus. It's only a couple minutes late - seriously this driver needs to learn to drive smother. And to follow speed limits.

What is the point of central connect buses, they took over arriva routes but a lot of the time buses don't even turn up, I was on one their buses the other day and kept pressing the stop button but driver took no notice at all just drove pass where I should ve got off. This happened 3 times to other people as well, all I got from the driver was a grumpy look, TERRIBLE SERVICE!!!!

Very nice drivers most of the time, they have new buses but the 12 from Billericay to Wickford can be known to drive passed Billericay Railway Station leaving people behind for hours of or days when it the last service on a Friday evening.
I couple Friday’s ago it done exactly this and then as it was the last service until Monday morning I had no choice to get a taxi, emailed customer service and heard nothing they didn’t even answer the phone.