Super professional company who are easy to deal with, efficient and cost effective. We used to do our annual mailshot in house, which took a large team of volunteers many hours. CMS not only take tha... See more
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This review relates to a print and postage service for 45,000 direct mail items. CMS provided a good service and fast turnaround at a cheaper price than other suppliers. Recycled paper and FSC envel... See more
Company replied
I've used Central Mailing Services for the last couple of newsletters and Andrew always provide brilliant support and is helpful throughout. Even where there's last minute changes to schedule Andrew i... See more
From single print jobs and data cleansing to complex high volume DM mailings, Central Mailing Services are always on point. Prices are competitive and jobs completed to a high standard, even when deal... See more
Company replied
Company details
Information provided by various external sources
Central Mailing Services was established in 1992 to provide all-round solutions for direct mail campaigns. We offer our clients high-quality data processing, envelope/polythene enclosing, mail fulfilment and postage services. Our sustained growth has allowed us to continually invest in our plant, so we have all of the latest technology available. This has seen our business develop and evolve to incorporate in-house design services, print and packaging, which enables us to deliver full campaign management. All aspects of your campaign can be personalised to make it completely unique to you. From brochures to catalogues, letters to postcards, newsletters to financial statements, sample products to bulk distribution, we are focused on producing the best solutions for your direct mail. We always ensure that we work to ISO 9001, 14001 and 27001 standards, so you know your campaign will be high quality, environmentally friendly and secure. Our dedicated Client Services Division will work with you to gain a closer understanding of your needs, showing a real commitment to seeing them realised.
Contact info
59, 60 Gravelly Industrial Park, B24 8TQ, Birmingham, United Kingdom
- 0800 699 0501
- enquiries@centralmailing.co.uk
- centralmailing.co.uk
Friendly,professional and prompt
A massive thanks to Maria and Kevin at Central Mailing Services for their professional and prompt service. They both went the extra mile for us in these difficult times. Much appreciated and will be back to use your services again
April 16, 2020
Unprompted review
Supportive, professional and reassuring all the way
The team at Central Mailing Services couldn't have been more supportive and professional. They made our mailing process extremely easy and straightforward. Reassuring all the way. Thank you to them. Highly recommended.
April 15, 2020
Unprompted review
Very pleased with the efficient and…
Very pleased with the efficient and professional service provided by both Simone and Kevin.
Will continue to use their services moving forwards and would recommend this professional organisation to anybody.
March 5, 2020
Unprompted review
Smooth communication
Smooth communication, fast feedback, happy with the service! Thank you!
March 3, 2020
Unprompted review
Great personal service
Great personal service - very responsive,professional and pro-active, right from the initial request from a quote through to the mailing taking place. Mass mailing completed quickly and efficiently, with no problems
February 26, 2020
Unprompted review
Sophie Scott - FEM
From start to finish the process was very well managed, and the team were very easy to communicate with. Any questions I had were answered. Would gladly work with CMS again for any future mailouts.
February 26, 2020
Unprompted review
Good Service
Polite and efficient, provided CMS remain competitive we will continue to use them for our annual brochure mail-out. So much more cost-effective than printing labels, applying them to envelopes and sticking on stamps! Could have done with feedback once the mailing was complete.
February 26, 2020
Unprompted review
Reply from Central Mailing Services
Thank you for your positive review. Different clients require different levels of communication, we can easily set up confirmation of posting emails upon request.
Great service by all at Central Mailing…
Great service by all at Central Mailing Services to ensure my mailing was delivered on time. Thanks for your help and for being so flexible.
January 2, 2020
Unprompted review
Excellent
Excellent, reliable service with great prices and a friendly team.
December 11, 2019
Unprompted review
Superb process from start to finish…
Superb process from start to finish with excellent guidance, pricing and capabilities. Modern and capable printing company. Fully recommend them.
December 9, 2019
Unprompted review
Yearbook mailing
December 4, 2019
Unprompted review
Excellent service from Caroline
Top quality service from Caroline - a pleasure to work with, quick to sort out any problems; good quality printing and mailing too. Highly recommended! Thank you.
November 19, 2019
Unprompted review
Fantastic customer service and quality…
Fantastic customer service and quality of mailing. Look forward to working with them again.
November 15, 2019
Unprompted review
Easily 6 Star!
I started working with this company about a year ago and I cannot fault them. They have delivered on time, every time and the customer service is fantastic.
October 14, 2019
Unprompted review
Quick and easy turnaround at a good…
Quick and easy turnaround at a good cost. We will definitely be using again.
October 2, 2019
Unprompted review
Very pleasant and easy company to deal…
Very pleasant and easy company to deal with. I would fully recommend them.
October 2, 2019
Unprompted review
Outstanding
Simple, smooth and seamless. Probably the most pleasurable mailing experiences I've enjoyed! : )
September 27, 2019
Unprompted review
Excellent service
Excellent service, their team made the entire design, printing and mailing service a breeze. I will definitely use them again and would recommend them.
September 19, 2019
Unprompted review
My first time using a mail service and…
My first time using a mail service and Alex made the whole process from start to finish really straight forward and stress free, would highly recommend and will definately use again.
September 11, 2019
Unprompted review
Reply from Central Mailing Services
Hi Sarah, Thank-you for your review and we look forward to working with you again on any future projects that you have.
CMS
Quality control very poor however positive response to rectify issues raised
Initial Review
We booked 3 or 4 postcard mailing campaigns. The first was OK and we were reasonably pleased, the second went wrong at QA check and the third was absolutely awful. They admitted the error was entirely their fault and they had printed over 50% of the postcards in the wrong colour. After a few mail exchanges they then tried to put the blame on us even though we had supplied the Pantone. We was offered a partial reprint however they could not guarantee would meet the required standards and they wanted us to pay the postage! .We asked for a refund instead which they refused hiding behind a page of excuses. We have cancelled the remainder of our campaigns with them.
Update 2nd October - since this review CMS have moved quickly to resolve the issues raised. They have also promised to make additional QA checks to ensure we do not have the same problems again. This is a very positive response and as such I have altered this review from 1 star to 3 stars.
September 9, 2019
Unprompted review
Reply from Central Mailing Services
Hi Philip,
Thank you for your review, we appreciate all feedback.
I am very sorry your were dissatisfied & apologise for the inconvenience caused.
From the 3 mailings we have processed for you, I understand you were happy with the first order we processed for you hence why you placed the second order. We were supplied with low resolution artwork by you for the second campaign which was supplied in the wrong format resulting in the artwork not matching your corporate colours. 3rd mailing: we digitally print your work so we are unable to pantone colour match - this requires litho printing, however, i agree that the colour did not meet our quality standards in terms of matching your corporate colours, we have been very fair by offering you a full credit including postage for all items effected which i believe you have accepted and discussed further work with us. You were also given the option of a free re-mail for all items effected - which you have declined.
As discussed we have added new procedures to your account.
We look forward to successfully working with you for future campaigns.
Thanks
Mitesh
Central Mailing Services
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