Central (UK) Vehicle Leasing Limited Reviews 

478
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and efficiency of the entire process. Reviewers frequently commend the staff for their professionalism, helpfulness, and remarkably quick responses to all queries. Many people also appreciate the highly competitive pricing and excellent deals offered, often finding superior value. The ordering process is consistently described as smooth, transparent, and straightforward, with rapid handling of applications. This leads to high customer satisfaction, with many expressing long-term loyalty and recommending the company to others.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Price

Customers consistently report positive experiences with pricing, often finding it competitive and unbeatable.... See more

Response time

People report positive experiences with response times, highlighting prompt communication and quick replies... See more

Order

Clients share positive opinions on the ordering process, with many highlighting the speed and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always an excellent experience when dealing with C(UK)VLL. The team make the process so easy and with always the best value for our PCH's over many years. I am convinced that no other vehicle provi... See more

Rated 5 out of 5 stars

I contacted Scott in the morning of Tuesday 21st April about a new lease deal. By the morning of Wednesday 22nd April my finance application had been approved and the order completed and signed. No... See more

Rated 5 out of 5 stars

Exceptional service again from Keith and the team at Central. Me and my family have been supplied with upwards of 10 cars over the years from them. Great service every time always very competitive... See more

Rated 5 out of 5 stars

Top rate customer focussed service, with at least 5 cars acquired via this route over the years, all handled professionally by Keith Garbett with spot on Admin back up from Josh. Would not hesitate to... See more


Company details

  1. Finance Broker
  2. Leasing Service

Written by the company

Central (UK) Vehicle Leasing was established in 2005 and is one of the UK's leasing providers of vehicle leasing to businesses and private individuals. At Central we constantly research the marketplace to bring you the best vehicles at incredibly low prices, we are known for our special offers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

478 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(478)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ID Buzz

Scott the advisor very efficient and kept us up to date with everything. Would recommend.

Darren

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Central UK…

I would highly recommend Central UK Vehicle leasing. They are hands down one of the best leasing companies I have used, very quick to respond to queries. The special deals emails always have the best prices on the market. We are now on our second car and will always use them for leasing. Big shout to Scott for helping us again.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Have ordered a car from Central and couldn't have been easier.
Fast efficient and friendly. Always respond to emails quickly and pricing very competitive.Will review again when car arrives.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

They've made an enemy of a friend

I have always been very pro this company, but my opinion has changed drastically since they supplied my "new car" on 7th August this year, it was dirty, smelly and in an appalling condition, with an excessive 295 miles on the clock. I allege it was not a new car, but a second hand vehicle, pretending to be new. There's a word for this kind of misrepresentation. It seems that I am stuck with it now, and promises they seemed to extract from Stellantis have not been kept. The car has not been driven since it was supplied and I am extremely frustrated and annoyed at my dealings with Central Leasing. Hardly the New Car Experience you'd hope for. I won't use them again, unfortunately, and it's their own fault. Think before you buy from them

August 7, 2024
Unprompted review
Central (UK) Vehicle Leasing Limited logo

Reply from Central (UK) Vehicle Leasing Limited

Hi Graham, upon review i can see that as per discussions with our admin dept all of these points have been addressed in full and that we have supplied redress from the Supplying Dealer / delivery agent at fault.

Your vehicle is New and not 2nd hand, we do not supply finance options on used vehicles.

you report that the vehicle was untidy upon delivery - this imformation was shared, promptly to the dealer to which they agreed covering the cost of a valet for you. The details of which have been sent to the dealer to action payment.

Your complaint related to measures outside of our control, we therefore saught redress from the dealer for you. this has been explained on numerous occasions.

I am sorry you feel this way but please be assured that 'we' have done everything we can to help.

Rated 1 out of 5 stars

waste of time

We spoke 3 weeks ago and they said the car was in stock, it took them 3 weeks to just do a credit check and they didn't get any results, when I spoke again they said they had no car left. Total waste of time, they didn't even inform me during all this

August 15, 2024
Unprompted review
Central (UK) Vehicle Leasing Limited logo

Reply from Central (UK) Vehicle Leasing Limited

I have seen your review and apologise you feel this way, as I am sure you are aware we do not conduct the underwrite in house as we are not a funder but a broker.

We can not hold a vehicle for a customer without an acceptance on credit. Unfortunately, due to underwrite taking near 2 weeks the stock was sold before we could obtain a credit agreement for you.

Usually, we get a credit decision from our funder partners on average 24-48 hours so I appreciate that the delay is frustrating as I am sure you can appreciate it is for us also.

I have resent email as discussed with link to alternate offers, hopefully there is one that meets your requirement. I hope so! We can then hopefully remedy all of this for you.

If you have any questions, please feel free to give me a call.

Link to offers: https://centralukvehicleleasing.co.uk/car-search?special_offers=1&is_electric_only=false&initial=0&make_id=0&model_id=0&budget_id=0&range_id=0&sort_by_id=3&fuel_type_id=0&stock_vehicle=0&seats=0&transmission_id=0&vehicle_type_id=0

Rated 5 out of 5 stars

Excellent !!!

Excellent !!!
A friend recommended Scott and the team as I have never leased before. I got a fantastic price on a vehicle that I could not match anywhere else on-line and the whole process from start to finish took about an hour to complete. Really slick and painless.
The new car is due in a couple of weeks and my wife will be extremely happy when it arrives. Paul & Florence.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Scott Thomas has always been…

Scott Thomas has always been approachable and very helpful when I have applied for a new lease car. He is always cheerful and answers all of my questions fully. Highly recommended member of the team.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Been using Central Vehicle for probably…

Been using Central Vehicle for probably over a decade now - they always have great offers available and super easy to deal with. Every time I look to buy a car, I somehow end up getting another car through these guys and always remains an economical way of doing things with a very low hassle factor.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Liaised with Scott and managed to get me the exact deal I wanted all confirmed within the day. Comms were fast, personally phoning me and discussing options as somewhat faster than emails when looking for a particular model/offer that are few and far between. Cannot recommend enough, no Issues at all.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered another car from central…

Ordered another car from central vehicle leasing and Scott was fantastic , really made the process smooth and easy. Great service and took the time to help find the right car and the price was the best in the market . Thankyou Scott and look forward to ordering more cars from you in the future !

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

Car arrived on time and the process was…

Car arrived on time and the process was seemless, however the car arrived dirty and with several issues. No response after nearly a month, seems like they don't care after you've signed the contract.

It's great that you replied to the review, if only you would do the courtesy of replying to my emails.

Yes I did raise it after a week, as I wasn't aware I could report cleanliness when signing for the car, I checked for damage and thankfully there wasn't any. I don't know where it said the car was clean internally and externally but raised it with the driver who said it was stored on a muddy car park. I do have video evidence from the day it was delivered, while the driver was present, if you did want to raise it with the dealer, doesn't seem like you want to make it right.

I raised a couple of issues on the same email, your response was 'I will get in touch with the dealer regarding the android auto to see if they can advise' and to take the car to the vw dealer to diagnose what the issue is in regards to the sensors.

This is my second lease, the first company responded to my emails and helped if there were any issues, so I don't know if my expectations are too high in receiving that courtesy.

May 13, 2024
Unprompted review
Central (UK) Vehicle Leasing Limited logo

Reply from Central (UK) Vehicle Leasing Limited

Hi Kashif, im sorry you feel this way. However, you raised query on cleanliness 1 week after delivery (car delivered 13th May, issue raised 21st May). you at this point also asked about a couple of other queries, and we directed you to take the to your local dealer to investigate as per standard practice. The delivery note signed by yourself (on date of delivery) states that the vehicle was clean internally and externally.

you advised that you weere not advised that you could leave notes on delivery, but it does state clearly on our delivery confirmation the below:

“It is imperative that you check the vehicle thoroughly and note any damage / concerns on the delivery note as most dealership will not accept any liability after delivery”

we appologise if you feel dismaayed haowever you can see that bringing these issues to attention 1 week after delivery causes great issue, and very little chance for us to raise with the supplier / delivery agent.

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