Centre for Sight UK Reviews 319

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and reassuring demeanor, making the entire process, from initial consultation to aftercare, smooth and comfortable. Many highlight the exceptional service and care received, noting the thoroughness of pre-operative tests and the detailed explanations provided. People are delighted with the product, often describing life-changing results and significantly improved vision, with some even achieving better than 20/20 eyesight. The quality of the work is frequently commended, with consumers expressing immense satisfaction with the outcomes of their procedures. The user experience is consistently described as first-class, efficient, and stress-free. However, some customers also noted issues with certain staff members, describing experiences of dismissive or unprofessional conduct. A few other people also felt that the lenses recommended did not suit their eyes, leading to discomfort, glare, halos, and headaches, and expressed dissatisfaction with the aftercare advice received in these instances.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional care, kindness, and... See more

Product

Users describe positive interactions with the product, particularly regarding vision improvement. Many... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding vision improvement.... See more

User experience

Reviewers mention positive feedback about user experience. Customers describe their overall experience as... See more

Based on these reviews

Rated 5 out of 5 stars

The whole process, start to finish, is first class. The facility at East Grinstead is superb and the staff were friendly and professional. The consultant, Saj Khan, is fantastic, a great communicator... See more

Company replied

Rated 5 out of 5 stars

Mr Dyer at East Grinstead was outstanding in his quick response to a difficult situation. Following consultations he found narrow angle glaucoma in my left eye. The ‘choice ‘ of having lens replac... See more

Company replied

Rated 5 out of 5 stars

Following personal recommendation to Center for Sight for cataracts my treatment was superb. The pre-op tests and consultation by Mr Daya were thorough and glaucoma was also diagnosed.After my operati... See more

Company replied

Rated 5 out of 5 stars

I had tri focal lens replacement, both eyes done on the same day by Mr Daya. I wish I’d had it done sooner, it’s totally life changing. I researched the procedure for many months and selected Centre f... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist
  4. Ophthalmology Clinic
  5. Private Hospital
  6. Surgeon

Written by the company

The most modern private eye hospital in the UK. Patients and visitors are usually astounded with the facility, it’s architecture, technology & ambience. Care is provided to the highest standards in a calm and efficient surrounding. Our award-winning Sussex centre has two state of the art operating theatres, where procedures of Laser Eye Surgery, Implantable Contact Lenses, Corneal Transplants & Stem Cell Surgery are performed. Consultations are also conducted at the East Grinstead hospital which is the headquarters of Centre for Sight. Visit us at Centre for Sight, we believe you will be very impressed with the facility, technology, our surgeons, supporting staff and the first class service. An international authority on refractive and laser eye surgery including Lasik ; Centre for Sight was one of the first UK providers of Lasik Laser corrective surgery. With close ties as a reference centre to the ophthalmic industry, the Centre remains at cutting edge offering the most advanced medical and surgical eye care. We pride ourselves in exceeding patients’ expectations both in terms of outcomes and experience. Yes we are unconventional from others – ensuring you have your own dedicated surgeon from start to finish and cared for in an award-winning purpose built hospital; a reputation for being an exemplary centre internationally as well as a reference centre and advisor to the eye care industry. We are proud to be recipients of numerous awards and are ISO 9001, 14001 and 27001 accredited. Although at 3 locations in London, Surrey and Sussex, Centre for Sight’s goal has never been to be the biggest, only to be the best. 0800 011 2882 (freephone) 01342 306020

The Centre for Sight difference.

Written by the company

You are unique, and so are your eyes.
We promise to treat you as an individual and to only recommend the best course of treatment or your lifestyle and vision needs. With our extensive range of treatments, lenses and surgeon expertise, you can be rest assured you will only ever get the best quality of care.
Surgeon led. All the way.
At Centre for Sight we believe that a surgeons should be in charge of care, not a technician or a salesman. From you initial consultation, to your surgery, to your follow-up, your surgeon will be with you every step of the way.
The best technology.
At Centre for Sight, if we believe that an item will create a better outcome for our patient - We acquire it. No expense has been spared in providing the most cutting edge technology to improve your visual outcome.
The best treatment for all.
We offer a wide range of payment options to make sure our treatment isn't just for a select few, but for everyone. With up to 2 year interest free finance, now is a great time to see what the Centre for Sight difference is all about.

Contact info

4.8

Excellent

TrustScore 5 out of 5

319 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

10/10

Mr. Daya, Joe and the rest of the team were fantastic. Throughout my journey with them they have been kind, professional, efficient and reassuring and I could not recommend them highly enough. They exceeded my expectations in every aspect of my care.

May 19, 2025
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

So sorry for the delay in responding to your feedback. We are delighted that the team exceeded your expectations in every aspect of your care.

Rated 5 out of 5 stars

Outstanding care, wonderful people, an amazing result.

The staff, including the surgeon Mr Dyer, were extremely friendly, informative and efficient, explaining the process and potential downsides clearly. Any initial concerns about the surgery were addressed and on the actual day everything went smoothly, you could almost call it a nonevent. I’m very happy and would recommend the surgery and centre for sight. I’ve had my final appointment today, I can’t get used to having such incredible eyesight, it’s amazing and I’m sure I’ll be able to take it for granted soon.

May 7, 2025
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Thank you for your review Craig, we are delighted that you now have incredible eyesight and that we addressed your concerns regarding surgery.

Rated 5 out of 5 stars

A first class experience

The whole process, start to finish, is first class. The facility at East Grinstead is superb and the staff were friendly and professional. The consultant, Saj Khan, is fantastic, a great communicator as well as being a leader in his work.
I had replacement lenses, after 3 months they became a little cloudy, distorting my vision. This is a known problem. I booked a consultation, within 2 hours I had been assessed and had laser treatment. No fuss, no problem, job done 👍.

February 4, 2025
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Thank you for your review, we will pass on this wonderful feedback to Mr Khan.

Rated 5 out of 5 stars

Mr Dyer, East Grinstead Centre for Sight

Mr Dyer at East Grinstead was outstanding in his quick response to a difficult situation. Following consultations he found narrow angle glaucoma in my left eye. The ‘choice ‘ of having lens replacement surgery became a matter of an emergency. The skill and care literally saved my eyesight. Thank you.

March 19, 2025
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Thank you for your review, we are delighted that Mr Daya has saved your eyesight.

Rated 5 out of 5 stars

Incredible

I have experienced the most outstanding quality of service from the centre for sight. The kindness and efficiency of reception and administration staff, the technicians, nurses, anaesthetist & theatre staff have all been exemplary.
My experience could not have been better for my trifocal lens replacement. This straightforward and pain free surgery was quick and efficient. Mr Daya is both highly skilled and very kind. I felt confident and calm during the procedure which lasted no longer than half an hour. This is a life changing operation for me. I am absolutely thrilled with the resulting perfect vision. I cannot thank everyone at Centre for sight in East Grinstead enough.i am eternally grateful.

March 19, 2025
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Dear Lydia,
Thank you so much for your lovely review. We're delighted to hear you had such a positive experience with us from start to finish, and that you're happy with your results. Wishing you a smooth and speedy recovery!
Warm Regards,
Tamsin, Marketing Executive.

Rated 5 out of 5 stars

I’ve worn glasses since I was six... no more!

I’ve worn glasses since I was six, and I am now sixty-six. After a successful NHS procedure to repair a detached retina, I was informed that I would eventually develop a cataract in that eye. Once that happened, it was only a matter of time before I would need treatment.

After carrying out extensive research, I decided to consult with Mr Daya at Centre For Sight. The entire process has been seamless, and just two weeks after my initial consultation, I underwent lens replacement surgery on both eyes. The results have been life-changing — I no longer need glasses for anything; whether it’s reading, distance vision, working on a small-screen laptop, or driving.

On Mr Daya’s recommendation, I had trifocal lenses fitted, and my vision for all distances is now perfect. I cannot recommend Centre For Sight highly enough. A huge thank you to Mr Daya and his entire team — from the reception staff to the technicians who carry out screening checks, to the professionals in the operating theatre.

Word of mouth is invaluable, so I’m writing this to help support anyone who may be unsure about taking the next step. Accept this as a solid recommendation to follow my path - you will be delighted.

March 25, 2025
Centre for Sight UK logo

Reply from Centre for Sight UK

Dear Phillip,
Thank you so much for your kind review and recommendation, we are delighted. What an incredible vision journey you have had, we are so pleased to have been a part of it. Wishing you a speedy recovery.
All the Best,
Tamsin, Marketing Executive.

Rated 5 out of 5 stars

Life Changing Surgery

I just completed surgery to remove cataracts and trifocal lens replacement. I spent one week, from the first tests to the final consultation. The eye tests are comprehensive, taking over three hours. The final part is a consultation with Mr Daya who clearly explains the issues and the proposed solutions. It is daunting surgery, however, Mr Daya is a true and considerate expert in his field, so your concerns are quickly put to rest. As well as introducing you to videos to watch on what the surgery entails.
On the day of surgery, the clinical staff explain the exact steps that will follow. I found this very comforting. At times, I did feel.the preparation was taking time; however, the preparation is meticulous. The actual surgery is pain free and quick. I had one eye done at a time.
As I write this - five days after the first eye was done, I can see clearly! I'm hoping for further improvement as the coming weeks pass.
Overall, the team are extremely professional, all led under the leadership and expertise of Mr Daya. He only has one objective - to make your vision better. And that he has achieved.
Thank you so much.
Best wishes,
Nick

February 24, 2025
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Dear Nick, Thank you so much for your review. We are delighted that you can see clearly and that you felt comforted with the detailed explanation from the clinical team. We wish you all the very best for your continued recovery. Kind regards Nicola

Rated 1 out of 5 stars

WHAT A SHAMBLES THIS COMPANY IS IN

WHAT A SHAMBLES THIS COMPANY IS IN. ORIGINALLY I HAD AN APPOINTMENT ON 3 FEBRUARY 2025 WHICH THEY CANCELLED AND RESCHEDULED FOR 25 FEBRUARY 2025. I CHECKED ON 30 JANUARY 2025 AND WAS TOLD THAT THAT APPOINTMENT HAD BEEN CANCELLED AND I WAS TO ATTEND ON 3 FEBRUARY 2025. I WAS NOT ABLE TO ATTEND AND WAS TOLD THEY WOULD CALL ME ON 3 FEBRUARY 2025. NEEEDLESS TO SAY, I AM STILL WAITING.

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

They ruined my eyes!

They ruined my eyes!! Nearly 10 years on after multifocal lens exchange and I have not been able to work as a camera person since.

They kept telling me it would go away. The severe high preventing need to be able to drive, the severe dry eye, the poor neuro adaptation to the lenses never got better.

Not once they ever informed me that there were something whereby the brain doesn’t work with the multifocal lenses they put in. This is not rare. I have learned a lot about how the brain works with these lenses. If you have any kind of processing issues such as ADHD, SPD, et cetera. Your eyes most likely will not adapt to these lenses. I’m now having to seek treatment in the United States for special reflective lenses that will help to correct these issues. This is going to cost me nearly as much as it cost to have the lenses put in. This company‘s absolutely disgusting Mr. Daya is unbelievably arrogant. I asked for him to refund me because of the extreme issues I had after the operation and he flat out refused. He’s got insurance. My life was ruined. Please do your research before you get lenses a single focal distance lens is not a problem. It’s the multifocal lenses that I was pushed into getting saying that they were all singing dancing and would correct everything but in fact they ruined my eyes. They know there’s a statute of limitations as to being able to take a claim against them so they just keep telling you it’s going to get better and you believe them. Shame on this company.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Painless and Quick Process.

What made my experience great was that I was so nervous to have both eyes done at once however the experience was totally painless and professional and quick I had panicked for no reason.

December 10, 2024
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Dear Steven, Thank you so much for your review. We are delighted that you are happy with the results.

Rated 5 out of 5 stars

Very good outcome

Very good outcome, very impressed with the surgent.
very happy with my new life lasting vision

November 30, 2024
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Thank you so much for your kind review! We're so pleased that we have exceeded your expectations! All the best, Tamsin.

Rated 5 out of 5 stars

Cataract Surgery Performed Expertly.

Cataract surgery performed expertly by Mr Sheraz M Daya on both eyes. Trifocal lense implants in one procedure and I am now glasses free with better than perfect vision. From start to finish the attention to detail, friendly professionalism and expertise of everyone at Centre For Sight was outstanding.
I cannot praise Mr Daya and his team too highly, and would recommend the procedure to anyone. It truly can be life changing.
Many thanks to everyone at Centre For Sight and in particular Mr Daya.
Des Farrell

October 9, 2024
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Thank you so much for your wonderful review, Des. We're over the moon that you had such a great experience with us and that we exceeded your expectations. All the best, Tamsin.

Rated 5 out of 5 stars

Centre for sight has given me a new…

Centre for sight has given me a new life, to be able to see without glasses is amazing, Adora who did my eye tests was amazing, she explained what she was doing and what to expect, she carried out a very thorough examination and made me feel at ease throughout, all the staff I had dealings with at the centre were incredibly helpful and very friendly, I couldn’t recommend them highly enough.

December 9, 2024
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Dear Howard, Thank you so much for your review. We are delighted that you are so pleased with your new glasses free life. We will pass on your kind words to Adora. Many thanks Nicola

Rated 5 out of 5 stars

Dr Sheraz Daya was highly recommended…

Dr Sheraz Daya was highly recommended by several people who underwent cataract surgery at the Centre for Sight. When I did my own research, I discovered he is in fact a world renowned top surgeon with many awards. A pioneer in all aspects of eye surgery to restore sight, he travels the world lecturing, sharing his extensive knowledge and helping those most in need through charitable work. When I met him, his care and attention to detail were exceptional, including comprehensive pre-op assessments, all of which put me at ease. My cataract surgery for finevision trifocal lens was very straightforward - super quick, I didn't feel a thing and woke the next morning with 20:20 vision. I am thrilled with the trifocal lens as I never have to wear glasses again. It also means I can wear sunglasses straight off the shelf!

Dr Daya leads the UK in advances in exemplary eye care and runs a very efficient clinic with an especially supportive team that offers patient centred care. I highly recommend him - a safe pair of hands and an outstanding surgeon.

July 31, 2024
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Thank you so much for your amazing review. We are delighted that your cataract surgery was straightforward and that you are now able to wear sunglasses straight off the shelf. Thank you for sharing your experience with others.

Rated 5 out of 5 stars

Had my lens replacement surgery and the…

Had my lens replacement surgery and the next day had 20/20 vision . Amazing not to have to wear glasses . Very professional service

August 13, 2024
Unprompted review
Centre for Sight UK logo

Reply from Centre for Sight UK

Dear Mrs Roberts, thank you so much for your lovely review. We are delighted that you are now glasses free.

Rated 5 out of 5 stars

I got my life back

From the moment I entered their East Grinstead Clinic, I felt in good hands. Every member of staff was helpful, friendly and caring.
Dr Espinosa did my Consultation and the operations were done by Dr Daya. Both are amazing people and the doctors.
I had my cataracts removed and had a trifocal lens replacement surgery. I have a 20/20 vision, I can read, use the laptop and see far without glasses.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

So happy with my experience…

So happy with my experience at Center For Sight. Really nice and helpful staff, very professional. My eyesight is now better than 20/20! Life changing.
Best regards
David Steele

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Experience

My experience at centre for sight was exceptional. From my initial appointment right through to my surgery they were amazing. A special thank you to Adora who was with me every step of the way. She made me feel assured and comfortable the whole way through the process. I now have super vision and I cannot thank them enough - it has changed my life!

September 11, 2024
Unprompted review

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