Centricity Reviews 897

Wow -- AVOID purchasing an appliance warranty from this outfit, I'd give ZERO stars if I could. Warranty, maybe (after almost three weeks, I have yet to find out if they'll make good on it). Service... most definitely not, after spending many, many hours on the phone trying to figure out where my service order is in process over two weeks after calling for a repair. They are so bad, the local appliance retailer from whom I bought two appliances and extended warranties with Centricity (a.k.a. Epic Protect) told me it didn't take them long to sever their contract because the service was so terrible. The phone maze tells me immediately, every time, that the status of my service order is unknown (update: one month later, same thing). Centricity folks on the phone are nice enough, but they are never able to reach anyone at the service center to find out what the status is. They never call back, after they promise they will after they find out more. They don't say what the appliance store told me: the mechanic said the part could possibly take a week at the most, but in reality, Centricity won't even begin giving me answers or working on it until two weeks after the order. 2-weeks after the service guy took five minutes to tell me my 13-month old washer needed one part, I'm on a string of interminably long holds with the same run-around... can't reach anyone at the Whirlpool service center, and anyone I reach can't say, doesn't know, will call me back (they never have). When I press them, they all say the service center works odd hours and they never know when they'll be able to reach someone there (in the era of cell phones). It feels like they just put me on hold to take other calls, then come back occasionally and give excuses, then put me on hold again. They have given me the number for the Whirlpool Service Center several times so that I can do their job for them, but I can't make it through their maze -- I get rejected because my warranty is with a third party, not with them. A couple of times, the Centricity folks have warned me as much, that I won't get through (but give me the number anyway... to appease but not solve the issue?). I'm pissed off enough while I continue to sit on hold to write a review.

ADDITION, ONE MONTH AFTER REPAIR VISIT: still nothing. The part for a one-year old washer is back-ordered, indefinitely. I have no offer to do better or information about other options. I contacted another repair person, described the make/model and problem -- the Whirlpool washer motor runs without initiating a wash cycle -- and they said not an issue, they could fix it in no time. Centricity says that would void my warranty contract (which at this point seems somewhat useless, so I'm tempted to do it anyway). The warranty should reimburse me for time and costs of all the trips to the laundromat.

Filed claim for my TV not turning on, the morning of 7/18. As of 8/20 there is still NO RESOLUTION. I've called 30 times in 30 days and have been told anything from they assigned my repair to a Service Provider 2500+ miles from where I live to a company that went out of business in 2022, to the parts are on order from Samsung, tothey aren't going to repair it, instead they're going to provide a buy out or store credit. Thier stall tactics are mostly time delays. "I've passed this to my team, it'll be within 48 hrs" or someone will call you within 72 hours. That has been going on for 30 days now. This morning (8/20 Wednesday) I was told it was passed to "my team" and was given a time-line of 7-10 days. Monday I was told 24-48 hrs and the past Thursday I was told no more than 72 hrs. I believe it's time to file a claim in the courts. Breach of contract, fraud and just being a shi_t company comes to mind. I guess it's sadly typical of Warranty Companies these days.

This is information pulled directly from the Centricity claim website:
Claim DetailsAN52065-PQT60
Claim Progress
07-18-2025
Claim Submission Started
07-18-2025
Product Details and Q/A Submitted
07-18-2025
Claim Adjudicated
07-18-2025
Inquiry Generated
07-18-2025
Claim Under Review
07-18-2025
Supporting Documents Uploaded
Service Plan Details
Purchase Date: 12/08/2020

Length: 5 years

Store Details
Dealer: 56066 A HUPPIN'S / ONE CALL.COM

Store: 229 N ELLA RD

MFG Details
Service Type: On-site

Parts Expires On: 12/08/2021

Labor Expires On: 12/08/2021

Product Details
Product: TV-LCD

Model: QN75Q800T

MFG Name: SAMSUNG

Serial #: 09HU3CCN60275W
Claim Details
Accidental Damage?:
N
Recall:
N
Reason for Claim:
Won't Turn On
Claim Filed On:*
07/24/2025
Imp Dates
Date Service Authorized:
07/18/2025
Date Service Completed:
N/A
Date Claim Paid:
N/A
Check Number:
N/A
Service Center
-
Problem Details
1. When did the issue occur?:
- 07/17/2025
2. What is the issue with the product?:
- Won't Turn On

Service Plan #: AN52065

Purchase Date: 12/08/2020

Service Plan Length: 5 years

Serial #: 09HU3CCN60275W

STATUS: Active
Expires On: 12/08/2025

Service Plan Type: IN HOME

Model: QN75Q800T

Plan: REPAIR/5 YEAR DOP CE/SM APPL REPAIR

Just another example of deference.

If you're considering buying the RazerCare Elite Mouse warranty, DONT, as Centricity, the company handling my warranty, has done the worst job imaginable. I made my claim over 2 months ago, and what I thought would be a simple I ship my mouse and they give me a new one back, since this is what the warranty says it will cover, has turned into what seems to me like a full-on ghost from the company. I have done many reports, and I even got a text back from Centricity saying my claim has been escalated to a "team of specialists" after about a month and a half of waiting for a simple replacement. It's been 2 weeks now, and I've heard nothing from these supposed "specialists". After reading some of the reviews on this site, it seems many people have had a similar experience, and I also noticed that, for whatever reason, they respond faster to these reviews than they ever do to any of the claims that people have made. I never make reviews, but it was for this exact reason that I decided to write one. This genuinely feels like a scam. Do not buy.

If I could give zero stars, I would. Customer service with Centricity is extremely poor, and the wait time for service is unacceptable — over 15 days just for a tentative appointment. No one follows up within the promised 24–48 hours. Avoid purchasing extended warranties from any appliance store. This was my first time purchasing extended warranty from Big George’s— and definitely my last.

I haven't had any experience with the company. I trust the store where we purchased the range. We have purchased items many times before, and we have never been disappointed.

Reasonable cost for coverage.

Quick access to the equipment is essential for completing the job efficiently.

This company is impossible to deal with. It took them a month to schedule a tech, approve the repair, and schedule the repair. Meanwhile, we threw out all of our food and lived out of a cooler and our garage fridge. Every time you call them, you get someone new. I never took my frustrations out on the customer service rep, but there was always a language barrier and no escalation until I was at my wits end.

Everyone was knowledgeable ..helpful and polite during my purchase..

Wow - what a runaround. A five year extended warranty on a dishwasher was not worth the paper it was written on. The unit failed twice and was not repairable, which supposedly triggers a cash payment. However, try to collect it...

Easy to purchase warranty for appliances

Easy to contact customer service for repairs

Repair technicians were professional, polite and made repairs less than 1 week from my call requesting service.

Thank you for the peace of mind!

Bought all new LG appliances in 2021 along with the extended warranty. Have had multiple issues with the dishwasher throwing code 6E. This last time, I filed a claim on 7/5/25, still no resolution. At first they had a company diagnose via phone on 7/9/25. Nothing after that. They couldn’t make contact with vendor. I called Centricity every few days for an update. Got nothing but a run around. I even tried to call the vendor with no answer when calling. Obviously they are no longer in business. Finally was told they would find another repair company. New vendor called last week to diagnose over the phone again. No update as of 8/7/25. It’s been over a month since claim was filed. Do not purchase extended warranty from this company. They will only give you the runaround.

If you're considering a warranty protection plan from Centricity, avoid it. This experience has been poor, and a rating lower than one star would be given if possible.

A claim was initiated six weeks ago after a dishwasher broke down. Over five calls were made, and each time, a technician was promised to call the next day to schedule an appointment. However, the call never comes. When trying to follow up, customer service representatives repeated the same broken promise. The technicians were never available to speak directly.
A service contract was paid for, guaranteeing that the appliance would be fixed. This company failed to uphold its end of the bargain. The dishwasher is still broken, time has been wasted, and the money feels lost.
Do not trust their empty promises. It is recommended to save money and find a company that honors its commitments. This is not one of them. 0/10 - would NOT recommend.

Your customer service was terrible you company need to work on that first some have you think was okay

Bought a 8k Samsung TV from Big screen store in Westminster. Bought the extended warranty from them that was provided by centricity. Have an issue with my screen and some physical wear and tear places a claim last Monday, they asked for pictures which I provided in a timely matter. company has been unresponsive to emails since and you can barely understand them on the phone. Reference number I was given AW42953-PUA49.

Update finally got someone out to the house after 2 weeks, they took my TV and now I'm in limbo waiting to here from company on how they are replace tv, repair man said was not fixable since it was outdated

Update
This company communication is horrible I spoke to someone friday and ask for a buy since I didn't not want anything Samsung TV from store I bought at. They said they call Monday with a decision, here it's Wednesday no communication but I have a sales guy asking when I want an outdated 2024 model deliveried to my house. The 900d was a 2024 model it's 2025 should have been the 900f or higher. Only time this company answers you is if I write an update on this review.

Called to get a service appointment for a LG washer/dryer. They asked what was wrong, I told them. My 5 yr contract expires in 6 mos. First call 8/2025, I have to provide Video of the problem in a email and then they will decide if the service call is justified. I paid over a $1000 for 5 appliance service contracts, and I have to jump through hoops to get a service provider to come out the first time on one appliance.