Thank you for your feedback. We’d like to clarify the situation regarding your refund. You initially paid for the kitchen but later requested that we not place the order. After seven months, you contacted us asking for a refund, and it’s important to note that you did not wait seven months for the refund. Once the request was made, the refund was processed promptly as soon as our manager, who handles these matters, returned from annual leave.
We understand your frustration, and we can assure you that the delay was due to timing, not an intention to withhold your money. After the refund was issued, you mentioned that you would remove the review once the matter was resolved. However, after receiving the refund, we were unable to reach you for further communication, and the review was not removed as promised.
Additionally, we noticed you’ve left negative reviews for several other large companies, including Magnet Kitchens, JD Sports, and Pets at Home, which suggests that this situation may have been exaggerated. We strive to resolve all issues fairly and professionally and are disappointed that this matter was not settled in a way that reflects our efforts to address your concerns.
If you have any further questions or would like to discuss this matter further, please don’t hesitate to reach out to us directly. We appreciate your understanding and hope to clear up any confusion.
