Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a... See more
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Review summary
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Reviews shaping this summary
Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly af... See more
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I have not gotten approval yet from housing but the therapist I was assigned was insanely helpful and supportive! Im new to the adult world after graduating college and things can be scary but this gi... See more
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Certa pet has helped me continue to keep my Service Dog with me in situations that my anxiety over take my body. She provides pressure stimulation to help relax me.
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Company details
Written by the company
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals. We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Contact info
2600 South Shore Blvd, Ste 302, 77573, League City, United States
- 877-207-0561
- ask@certapet.com
- certapet.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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They are great
They are great! No complaints at all. Dr. Ann is outstanding!!
January 19, 2026
Unprompted review
Reply from Certapet
Thank you so much for the wonderful feedback! We’re thrilled to hear you had such a great experience, and we’ll be sure to pass along your kind words to Dr. Ann — she’ll really appreciate it.
Immediate response
Immediate response
Communication and accesibility of information
Profesionalism, caring, emphaty and diligence in the process.
Thank you
January 15, 2026
Unprompted review
Reply from Certapet
Thank you so much for your thoughtful feedback. We’re glad to hear you felt supported through prompt communication, clear information, and a caring, professional approach. Your kind words truly mean a lot to our team — thank you for trusting us.
I could not have been happier with my…
I could not have been happier with my therapist and the entire process! Haley listened and asked appropriate questions. She was kind and caring!
January 13, 2026
Unprompted review
Reply from Certapet
Thank you so much for sharing this! We’re really happy to hear that you felt supported throughout the process and that Haley made such a positive impact. We’ll be sure to pass along your kind words — it truly means a lot to our team.
It was easy and amazing my therapist…
It was easy and amazing my therapist was very helpful and things I didn’t understand she made sure I did
December 4, 2025
Unprompted review
Reply from Certapet
Thank you so much for sharing this! We’re really glad to hear the process felt easy and that your therapist took the time to make sure everything was clear and understood. We truly appreciate your kind words and are grateful you trusted us. 🐾💙
5 stars!
Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a PSA. Originally, we agreed my dog needed to work on a few things before he would be considered a PSA. We worked for a year on training and he is now a PSA. It was great to have continuity of care with Erin.
She also took time to discuss rules and regulations that apply to service animals. 🐕🦺
Positive experience all around
December 29, 2025
Unprompted review
Reply from Certapet
Thank you so much for the 5-star review! 🌟 We’re thrilled to hear that Erin provided consistent, thoughtful care and took the time to explain everything clearly throughout your journey. We truly appreciate your trust and are so glad you had a positive experience with us.
Disappointing, Overpriced, and Not Trustworthy
CertaPet.com was a major disappointment and did not deliver the professional, reliable ESA letter it promises. The document I received felt generic and rushed, lacking personalization and the clarity you would expect from a legitimate service. Instead of feeling confident using it, I was left questioning whether it would actually be accepted if reviewed closely.
Customer support was equally frustrating. Once payment was made, responses became slow and vague, offering little real help or reassurance. For the high price they charge, the lack of transparency and follow-up made the entire experience feel like a waste of money. I would not recommend CertaPet.com to anyone looking for a trustworthy ESA letter service.
December 24, 2025
Unprompted review
Reply from Certapet
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We want to reassure you that every ESA letter issued through CertaPet is 100% legitimate, written by a licensed mental health professional, and includes all information required under current ESA guidelines. While the format of ESA letters is standardized to ensure legal compliance and acceptance, each letter is issued only after a proper clinical evaluation and is tailored to the individual’s qualifying needs.
We’re also sorry if our support communication felt lacking—this is not the level of care we aim to provide, especially given how important these documents are to our clients.
I’d really appreciate the opportunity to personally review your case and make sure all your concerns are fully addressed. Please feel free to email me directly at gul@certapet.com
, and I’ll be happy to take a closer look and assist you further.
Thank you again for your feedback—it helps us improve and do better for our clients.
Great experience and explanations
Great experience and explanations
December 1, 2025
Unprompted review
Reply from Certapet
Thank you for your review! We’re happy to hear you had a great experience and found everything clearly explained. 🌟🐾
Friendly, Quick & Easy
The interview process was quick, straight to the point, & relatively easy.
November 25, 2025
Unprompted review
Reply from Certapet
Thank you for your review! We’re glad to hear the interview process felt quick, straightforward, and easy for you.
I really liked how the process went…
I really liked how the process went smoothly and was able help me fairly quickly. I recommend this service to anyone who needs it
November 12, 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! We’re thrilled to hear the process went smoothly and that we were able to help you quickly. We truly appreciate your recommendation!
Not a Legit and reliable service
I dont trust the certapet anymore and will never get another service again from them.they just dont response you properly and just make the process very difficult to get it done on time .
July 29, 2025
Unprompted review
Reply from Certapet
We truly apologize for the frustration you experienced. This isn’t the kind of service we strive for, and we’d like the opportunity to address your concerns right away. Please get in touch with us directly at ask@certapet.com, and we’ll do everything we can to make it right.
Avoid Certapet.com — Fake Promises and Poor Service
My experience with Certapet.com was honestly terrible. The entire process was rushed, impersonal, and completely unprofessional. The therapist hardly listened, asked repetitive questions, and didn’t seem to care about my situation at all. The whole thing felt lazy and mechanical.
They advertise a fast, straightforward process, but that’s totally misleading. The site is confusing to use, their communication is almost nonexistent, and it took forever to receive my ESA letter — which still came with errors.
Certapet.com is unreliable and only focused on taking your money rather than helping you. Their service is fake, overpriced, and not worth the frustration. Stay far away from this company.
November 1, 2025
Unprompted review
Reply from Certapet
We are so sorry for your experience. We would like to understand better and help you. Could you please reach out to us at ask@certaper.com? Thank you
ESA letter.…
What I experience is that you made everything very easy and understanding.
November 2, 2025
Unprompted review
Reply from Certapet
We’re so glad to hear that your experience felt easy and easy to understand. Thank you for sharing — we really appreciate it!
Mandi is amazing!
Mandi is always calm, caring, and collective when talking to and makes me feel she actually really cares and is patient and kind.
Thank you for the easy process!
November 2, 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! We’re so happy to hear that Mandi made your experience smooth and comforting. She truly cares about every customer, and we’ll be sure to share your feedback with her!
Very explanatory and kind
October 30, 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! I’m really glad to hear that my explanation was helpful and that you had a positive experience.
The doctor and staff are very helpful.
October 1, 2025
Unprompted review
Reply from Certapet
Thank you so much for your feedback! We are glad that our team was helpful. Please let us know if there is anything else we can do for you!
Great experience
Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly after and my apartment quickly processed it and accepted it! I am super thankful to have had such an easy process for something that can certainly cause some stress for people.
September 25, 2025
Unprompted review
Reply from Certapet
Thank you for sharing your experience! 🌟 We’re so glad the process was smooth, your questions were answered, and your ESA letter was quickly accepted. 💙
AnnoyedI am waiting to get my results and I…
I am waiting to get my results and I haven’t still not gotten them
September 21, 2025
Unprompted review
Reply from Certapet
Hi Theresa, I see that you have already been approved and have access to your letter. Please let us know if there is anything else we can do for you.
Thank you for extraordinary systems of…
Thank you for extraordinary systems of support to the community of pet parents 🙏
September 22, 2025
Unprompted review
Reply from Certapet
Thank you for your kind words! We’re grateful to provide extraordinary support to the pet parent community and are so glad your process was smooth.
She was so understanding with…
She was so understanding with everything I’m going through and have going on in my life and extremely helpful and I could tell she meant everything she said. It was very professional and I highly recommend.
September 21, 2025
Unprompted review
Reply from Certapet
Thank you so much for sharing this! We’re glad to hear your provider was understanding, professional, and genuinely supportive. Your recommendation means a lot to us!
Excellent customer service
Excellent customer service. But- tv
I spent 2 hours trying to figure out why my paperwork would not submit. I rechecked that all questions were answered. Then called customer service. In 2 minutes she had the answer. You should add that if you respond no to a question and the following question refers to that subject you must put NA down.
September 10, 2025
Unprompted review
Reply from Certapet
Thank you for your thoughtful feedback and for recognizing our customer service team! We understand how frustrating that experience must have been, and we appreciate you sharing your suggestion. We’ll use it to make the process clearer and easier for others.
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