Certi UK Reviews 711

Bad experience with this company, just signed up for one hour, I was charged for £25 cancellation fee, they didn't even give me any cooling period to change my mind, and my policy has not started yet. All other service companies will give 14 days period for free cancellation.

Helpful staff, explained everything clearly and seem to be good. Hopefully the next 12 month runs smoothly.

Awful company took payment for excess at very beginning of December and just into New Years and still no plumber. Had issues during the year also so nothing to do with Christmas. Also waiting for avail adviser for long periods on the phone who was always the same one one woman on the phone. Small company trying to compete and failing miserably I think!

Shocking. Happy to take money but refuse to provide any service.
Very rude. Told me I was lucky to have more than 1 toilet and therefore they wouldn't repair the one that was broken. This company appears to operate with one member of staff and have ceased trading in various forms over the past 24 months.

Certi UK was dissolved in June 2019. They have set up under a different name and are currently being investigated by FSA for operating without a license.

They have refused to attend my job despite a contract stating they should do so.

was easy to set up etc , just hope there service ia as good , will find out in time

Good experience so far! Easy to sign up and good range of products for landlords

Great customer service, superb support, that is a reason why we choose it second time in a row.

It was very easy to check which cover l needed and what the monthly payments will be. Easy to set up. Cant comment on service yet.

Total rubbish company never got boiler service in 18 months but I payed for, called them out 3 times for a sticking valve they would not replace it as they said it was OK then tried to charge me a call out fee total rubbish don't go with them go with britisg gas or homeservr.

IF I COULD GIVE NO STARS I WOULD.!!!!..
WHAT A RIP OFF COMPANY... FULL OF LIES.....DO NOT USE THIS COMPANY YOU WILL REGRET IT IF YOU HAVE A FAMILY..!!!!..
I rang last week has I had no hot water was told this was NOT an emergency has my radiator s were working and I was getting hot water thru that and there words "I should work around the heating times" has I told them I can't afford to put my heating on all day to access water.

Fast forward 4 days the engineer calls and I have paid the excess. I rang a lady called Susan who said the claims team are looking into it. I rang the engineer he said he is waiting for certi to come back to them. Certi emailed me to say that there was sludge in the radiator s and we are not covered. However the engineer said there is a fault with the hydraulic block and I contacted the engineer who confirmed this and did not write anything about sludge has this was not even the fault.

I rang again and spoke to Susan on 3 different numbers which were supposed to be sales, customer services and claims and it was similar to faulty towers when I asked her are you the only one who works in this office.? .she couldn't give me a reply and kept getting flustered. I asked for a manager to call me back and no reply.
They are not willing to do anything. I have an asthmatic child and another with exzema but they do not care.

And again when I took the policy out I asked for a service and was told it doesn't take place until March !

I am now getting in touch with trading standards as they have knowingly cheated me out of my money !

Please if you want full cover pay a bit more and get a Reliable company rather than these thieves ! I hope they can sleep at night after robbing families of there hard earned money and not fulfilling there agreements.

the service provided was excellent, prices were reasonable and all questions were answered very clearly. Highly recommend

ALWAYS READ TERMS AND CONDITIONS!!!!

After deciding to move away from a trusted well know boiler cover company.. let’s just say if the deal is to good to be true it actually is.
Let me point a few things out if you decide to use these, after all other than making sure they cover your particular boiler we don’t really read much else.
I purchase a deal which was half price for 4 months back in September then I was to revert to full payments after this. Which seemed a fantastic deal It was not an issue the face value of the cover is great and covered quite a lot however.... we proceeded to purchase this at the end of September and our boiler wasn’t due a service until end of November. When I called I was given the below response.

“We don’t do services this time of year we start them in March”

This should have been my warning!!!

Well.. to go on further our boiler packed up on a Sunday morning on 8th December (fairly cold month I’d say) with an F1 error code. Needless to say When I called the claims department I was told the following:

“We can’t send an engineer out as they are contracted only Monday to Friday 9am to 5pm”.

I was rather annoyed as paying over £256 for the year my boiler can only break during the hours of Monday to Friday 9-5?!?!?!... he then called back within a few minutes and said he’d looked at the fault code and it was an ignition problem (he diagnosed that all from over the phone without looking at my boiler) now we all know never to tamper with these thing so unless your a professional do not attempt anything please contact a gas safe registered engineer, however it could range from anything from a fan or a valve but wow... just wow! Well my partner called later that day as we weren’t happy and asked what the protocol was as we had no hot water or heating.. he was told they don’t class it as an emergency if it’s 5oc or more ( it was slightly over this but only a degree but only in the day.. living in a house with single glazed windows and a cellar made things rather chilly for us.. now after my partner challenging this he actually hung up on him.. can you believe it a paying customer, so we perceived to go without heating and hot water for the night and try again in the working hours of Monday 9-5.. I spoke with a lady who stated that we would have to provide the last service receipt to be emailed over to them we (not a problem), however it would have been great had the guy the previous day told us this as it would have been another 24 hours of no hot water and heating while we wait for them to check our service... so unbeknown to me my partner had also been on the phone to them.. when I told the lady about this I also stated my partner had been hung up on the day before and it was poor customer service, now while he had been on the phone previously to me he was also told that we should have arranged a service before taking their cover out which was firstly quite rude and secondly go back to one of my first points... THEY DONT DO SERVICING UNTIL MARCH!
She also stated my partner had been rude and swore down the phone.. now I’m not pretending he’s perfect, all be it maybe slightly annoyed after asking about their protocol. To which the guy on the other end kept referring to another well named companies protocol which he isn’t permitted to do, but I can assure you but he most definitely didn’t swear... when I challenged this and asked them to check the call log as all calls are recorded she also hung up on me... now let me tell you at this point my patience is worn so when called back again it was to cancel my contract which cost another £53 as we were in a discount period, at this point I really didn’t care as we went with British Gas. I took cover out the same day with them paid £60 excess and they got someone out same day and my heating and hot water is fixed.. (valve issue may I add) now to say I have given 1 star is actually undeserving as they don’t require that many...

If you go with this company ensure you don’t

1 Need a service before March.
2 Ensure your boiler doesn’t breakdown during a weekend.

To say the least I had a child under 5 that was cold and couldn't have a wash before nursery was absolutely disgusting for a company to to provide a service to us.
So if you don’t tick the above criteria knock yourselves out but remember... if it’s to goo to be true it’s usually not worth it.

Hello shopped around came across Certi uk very pleased withe the quote what i saw so decided to take out plan with the very happy with the price .Was with home serve evey year put my price plan up so cancelled my insurance thank again Certi uk

Just set the account up, seems a good deal & got a discount too!
Easy to set up.

Stay clear from these charlatans emailed 25/11/2019 to cancel my policy as I had changed to British gas.Operator told me I had to pay a £25 cancellation fee and when I emailed back to say I didnt have it at the moment she emailed me back to say she wouldn't be canceling my policy and she would keep it running and threatened me with legal action until they got the £25 cancellation fee.Absolute shocking way to treat a customer who could have financial difficulties 😡😡😡😡😡😡