CervicalCloud Reviews 169

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

This group doesn’t even deserve a “1” rating. My first negative experience with them was the inordinate amount of time it took for delivery. I think it was 2 to 2/12 M O N T H S. By that time, I kne... See more

Rated 5 out of 5 stars

I'm overjoyed with my most recent CervicalCloud purchase! I bought the Back Stretcher & Massager, which comes with so many wonderful advantages in one! After one of my long days at work, it immediatel... See more

Rated 5 out of 5 stars

A pillow that is designed to be layed underneath the neck sounds pretty luxurious. The memory foam that this CervicalCloud pillow allows is worth purchasing. Think how much of an overall health and we... See more

Rated 5 out of 5 stars

I finally found something that relieves my discomfort. I suffer from intense discomfort in the back of the neck and the nape area, which only with medication help, I can calm down. I have tried diffe... See more

Company details

  1. Bedding Store
  2. Bedroom Furniture Store

Written by the company

Perfectly supports cervical spine and aligns your head, neck, shoulder, and back. Whether you are back, side, or stomach sleeper, neck pillow will perfectly fit for you.


Contact info

4.1

Great

TrustScore 4 out of 5

169 reviews

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Rated 5 out of 5 stars

Outstanding product!

Outstanding product!
You’ll leave all your worries (and your back pain) behind when you sink in to the CervicalCloud Back Stretcher & Massager

November 27, 2020
Unprompted review
Rated 4 out of 5 stars

Great product!

I really love the neck pillow! I used to have trouble sleeping at night, with the help of their product the pain goes away. I really really love it!!!

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful Neck Massager!

Wonderful Neck Massager!

I ordered this and came very fast, it has three massage modes which makes it very versatile and the auto turn off function is quite useful in case you forget it turned on! Great product, Great service

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing product

I'm using the Neck & Shoulder Massager for last 2 years and very satisfied it,it works very well and provides great relief form new pain.I highly suggest to try this product.

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

love cervical cloud

love cervical cloud, the company offers high quality products, love the design of the neck and shoulder massager for a fantastic price.

November 24, 2020
Unprompted review
Rated 1 out of 5 stars

I was sceptical about buying this…

I was sceptical about buying this pillow but as it was recommended on a US spine health website I though it was legitimate. After quite a while after placing my order, which was USD $79.99 "on special" I received a small package sent from China - alarm bells ringing - the size of a soccer ball that I was afraid to cut open in case I cut through the contents. The pillow was squished inside and was such a cheap knock-off of what was advertised I straight away contacted the seller by email asking for a full refund after I returned it. The response was that they were unable to offer a refund due to the product being on "special". I replied that it was not the product that I believed I had ordered, it didn't even have a brand tag as per the photo. I replied that I wanted a full refund for the cheap version of the pillow that I received and I was offered a partial refund. Still waiting on another reply after I threatened contacting Australian Fair Trading if a full refund was not forthcoming. Absolutely shonky!

November 3, 2020
Unprompted review
Rated 1 out of 5 stars

Unbelievable

After waiting months for my pillow, I instead received a tiny little package, not with a pillow, but with some blue beaded child bracelet. I contacted them for a refund and have as of yet received any response from them of any kind.

July 8, 2020
Unprompted review
Rated 1 out of 5 stars

Don't buy from CervicalCloud

Don't buy from CervicalCloud. You’re level of customer service at CervicalCloud is disgusting. I finally received my pillow yesterday after ordering it in mid April. I had no confirmation of purchase from you, which I found extremely disconcerting as I had no order no or proof of purchase. The only contact I had from you was a general message saying that the Coronavirus was responsible for the delay. I would have felt more comfortable if this had been directed to me personally as I still was not sure if you had my order! When the pillow finally arrived it was squashed into a very small package so tightly wrapped that I had great difficulty trying to cut it open without damaging the pillow itself, It looked like a giant marshmallow and I didn’t immediately know what I was opening. There was no delivery note or information on care and use and no address on where to return in case of damage. At a price of £33 the pillow is very tiny and was very expensive for what it was, I could have bought the same pillow here in the UK cheaper and wouldn’t have had to wait two months for delivery. I have sent you two emails but never received a reply so altogether, I’m very very disappointed in your customer service and would never buy from you again or recommend you to anyone else.

June 19, 2020
Unprompted review
CervicalCloud logo

Reply from CervicalCloud

Hello Christine,
I’m really sorry for the bad experience with our service.
As you might already know, we had very difficult time during the COVID-19 as our logistics were impacted, and our customer support team was very limited.
We are counting on your understanding for these past difficult times, and we hope that we can have another chance to make your shopping experience better with us.
Have a great day Christine!

Rated 1 out of 5 stars

Please be aware that this is a scam…

Please be aware that this is a scam company and except taking the money they never communicate with customers.
I have written to cancel the order a day after it was placed and 4 days before they shipped the goods, therefore I am going to refuse the order once it is attempted.
I have written 4 emails to the 'support' team, asking for the urgent refund of my money and they have ignored every single one of them.

In the meantime I have contacted the dispute team of my bank and I will get money back anyway.
This company is horrible! Keep away!!

June 18, 2020
Unprompted review
CervicalCloud logo

Reply from CervicalCloud

Hello Rachel,
I’m really sorry about such bad experience.
As per the month of June, we’ve had difficult times running the business during the COVID-19 crisis.
However, we have fully refunded your order without returning the product which we gave for free as a compensation from our end.
We fully hope that we can provide you a better service as now our logistics and customer service team, are fully recovered.
Thank you for your patience and your understanding for these difficult times that we’ve all been through.

Rated 1 out of 5 stars

Avoid at all costs

Avoid. They send you a rolled up totally unuseable pillow from China, that looks nothing like the advertised pillow, very bad packaging/shipping aswell mine were dirty upon arrival because they send in a plastic bag

June 15, 2020
Unprompted review
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