We had a leak from the cistern in our bathroom which we first noticed over a bank holiday however by the following day it had become considerably worse. I spoke with Direct Line as an emergency on our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They are very good. Fast response, take care of problems with my property, dealing directly with tenants. Not like other home emergency company who are quick to take money but when it comes to providi... See more
Prompt response to my kitchen drain blockage. 1st plumber sent couldnt fully deal with the problem,so arranged for someone else to come out,the following morning.This was an urgent need under stressf... See more
The service was prompt and professional. I had a home emergency (leaking water tank) and I was given a time window of when the plumber/heating engineer would attend. On arrival I was told that the tan... See more
Company replied
Company details
Written by the company
CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation. Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation. Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.
Contact info
East Building, Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0343 227 2362
- cet-uk.com
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steven was amazing
Steven was amazing. So friendly and I believe went the extra mile to fix my drainage problem. He worked very hard and I’m so grateful!!
March 6, 2026
Unprompted review
Plumber arrived promptly
Plumber arrived promptly. Work carried out quickly and efficiently.
Couldn't have been better.
March 4, 2026
Unprompted review
Speedy Professional Service
Called on Wednesday and they came out 0930 Thursday . The operative who attended was very knowledgeable and despite having to source a new hose (70
Mile round trip ) the job was completed by early afternoon .
We were kept informed throughout.
March 5, 2026
Unprompted review
Blocked drain claim. Excellent service
I had to make a claim for a blocked drain that was overflowing on to my patio and I couldn’t fix it myself.
My call was dealt with quickly and politely with no quibbling as to whether it was covered under my policy or not. This has been a problem in the past for me with other providers.
An Engineer was assigned really quickly which exceeded my expectations and the communications were great throughout.
The Engineer who came was friendly, polite and skilled. He sorted the problem out very quickly and thoroughly.
All in all, I could not fault my experience of making a claim and so can highly recommend the company.
March 4, 2026
Unprompted review
Excellent service for emergency home…
Excellent service for emergency home repair. Telephone answered promptly and simple process to action claim. Engineers visited within 4 hours and resolved the problem. Very impressed
March 4, 2026
Unprompted review
Reliable company
Prompt response to my kitchen drain blockage.
1st plumber sent couldnt fully deal with the problem,so arranged for someone else to come out,the following morning.This was an urgent need under stressful situation for me as a funeral was leaving my house the following day.However CET delivered and the problem was resolved.
February 25, 2026
Unprompted review
The plumber who came out to me was…polite, friendly, helpful, and professional.
The plumber who came out to me was really friendly, and polite. He was helpful and went out of his way to juggle things around to fit my job in before I had to leave for work.
Trying to get someone to contact the engineer however wasn’t as easy, in fact it was myself that arranged him to come early with me being at work. I had saved his number from an earlier contact with him.
The guy I spoke to in the office wasn’t as helpful.
March 3, 2026
Unprompted review
Reply from CET
Hi Tracey. Thank you for your review, and your feedback. It's brilliant to read our engineer was able to support your work commitments but we'll ensure your comments regarding our Contact Centre are transferred and reviewed.
Kept in touch with us regarding arrival…
Kept in touch with us regarding arrival time.
Thorough with repair and checking boiler and all gas connections thoroughly.
Very polite and friendly.
February 25, 2026
Unprompted review
Reply from CET
Hi Carl. It's brilliant to read that you were kept updated throughout your claim journey, and your Home Emergency was repaired thoroughly.
Professional staff…
Very professional and knowledgeable staff. I have a kitchen sink leakage and it was resolved swiftly
February 27, 2026
Unprompted review
Reply from CET
Hi Salman. Thank you for your 5-star review, and such positive comments regarding our Contact Centre and engineer.
Ian was a polite guy
Ian was a polite guy
done the job efficiently & cleaned up after himself
Would highly recommend
March 2, 2026
Unprompted review
Reply from CET
Hi Margaret. Thank you for your 5-star review, and your kind words regarding our engineer. If you'd be happy to update your reference, we can ensure your feedback is transferred to him.
I couldn’t believe how quickly it was dealt with
I couldn’t believe how quickly it was dealt with. Call to my insurance company, called back within 10 minutes with appointment time, which was within 2 hours of my initial call. Engineer arrived spot on time , job completed, tested and done within an hour or less. A very efficient service
February 27, 2026
Unprompted review
Reply from CET
Hi Joan. This is great to read we were able to attend to your Home Emergency efficiently and we're glad your situation is now sorted. Thank you for your review.
Shocking service and company
Shocking service and company. Can't believe they are endorsed/recommended by Y. Water.
Paid CET £700 up-front to identify where a leak was on the driveway. They simply dug a hole, damaging the water meter casing in the process, didn't identify where the leak was and refused to return unless I paid them more money to simply dig another hole.
In the meantime I contacted another company ADI who were absolutely brilliant. Used proper scientific equipment to identify where the leak actually was, limited any damage to my drive and back filled the hole unlike CET (even though they promised they would back fill the hole).
So STEER WELL CLEAR of CET and use ADI instead. Special shout out to Matthew at ADI who was immense. Thank you very much.
November 11, 2025
Unprompted review
Reply from CET
Hi Mr Lombardi. Thank you for your comments and for providing us with your experience. We have located your claim and understand there is an outstanding complaint, raised with us today. We have requested that this is escalated within our Customer Relations Team and we'll aim to contact you as soon as possible, to ensure a thorough investigation.
Excellent customer service
February 25, 2026
Unprompted review
Reply from CET
Hi, thank you very much for your comments and review.
Very prompt response
Very prompt response. Worked professional and no mess. Sorted problem.
February 26, 2026
Unprompted review
Reply from CET
Hi, thank you for your kind words and 5-star review.
Friendly engineers
Friendly engineers, explained clearly what they were doing, and worked quickly and cleanly. Excellent.
February 26, 2026
Unprompted review
Reply from CET
Hi Steven. It's brilliant to know the wonderful experience you've received and that your Home Emergency was dealt with efficiently.
Reply from CET
Hi Nisarg. Thank you for your 5-star review!
Nat West answered my query immediately…
Nat West answered my query immediately and someone was with me within an hour. Superb service
February 24, 2026
Unprompted review
Reply from CET
Hi Marilyn. It's great to read we were able to support in your Home Emergency, and so quickly. Thank you for your review.
Excellent experience end to end
Excellent experience end to end, I called for broken down central heating boiler. Call answered quickly and very efficiently, engineer booking confirmed in the hour, engineer visit on time, new fan needed which the engineer had in the van, all fitted in minutes and heating restored. The engineer was excellent , very cheerful, a pleasure to have working in the house.
February 23, 2026
Unprompted review
Reply from CET
Hi. This is amazing to read, and we'd like to thank you for your 5-star review. We're glad everything ran smoothly for you and your boiler was repaired quickly and efficiently.
Billy was very professional and…
Billy was very professional and friendly, found the leak very quick and fixed it! Would absolutely recommend CET and Billy again!
February 20, 2026
Unprompted review
Reply from CET
Hi Bethany. Thank you so much for providing your feedback on our attending engineer, and for providing your review. We'd love to let Billy know and pass your positivity to him, if you could update your review with your reference please.
Blocked drains
Came and fixed my blocked drains within four hours. Good service.
February 19, 2026
Unprompted review
Reply from CET
Thank you for your 5-star review, we appreciate your taking your time to comment and it's brilliant to know your Home Emergency was resolved within a reasonable timeframe.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.