Was promised XMas delivery - still waiting on delivery 2 weeks later
Reply from CEWE
Harry Unhappy,
I am very sorry to hear that you have still not received your order. Upon looking into this, it appears that it is stuck within the AnPost system, which I sincerely apologise for. I can see that you have reached out to us today and we have offered to reprint the order for you as well as provide some compensation. Please let us know if you are happy with this solution, and we can restart the order as soon as possible.
I apologise again and appreciate your patience while we work to resolve this for you. Thank you for your feedback, as it helps us improve our processes and provide a better experience for our customers moving forward.
Kind Regards,
Mya
Customer Service Support.
