After a few years, I decided to withdraw my 3 ETH from CEX.IO and transfer them to my friend's account, because my daughter is planning to get married. The transaction took 7 hours, a... See more
Company replied
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Review summary
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Reviews shaping this summary
I was thinking about trying out CEX.IO but too many negative reviews here recently. So I'll not sign up for now. This is a note for CEX.IO - your lack of timely service and issues related to withd... See more
Company replied
After 8 years I've had a good experience with CEX.IO. They havn't hassled me and filled my inbox with spam. In 2017 I made an initial purchase and today I withdrew my winnings. The customer service is... See more
Company replied
CEX.IO looks simple, but the fees are higher than I expected. The verification process also took too long and support wasn’t very responsive.
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Non-Bank Financial Service
About CEX.IO
Written by the company
CEX.IO is a global leader in the digital asset space, offering best-in-class access to decentralized finance for participants at every stage of their crypto journey.
Since 2013, the company has evolved from a premiere bitcoin trading platform, to encompassing a robust ecosystem of interlocking, user-centric products. With an all-in-one mobile app, enhanced Spot Trading platform, and newly launched crypto debit card, each effort dovetails to provide a comprehensive, intuitive, and efficient digital asset experience.
Eligible participants can choose from a menu of popular payment methods to buy, sell, swap, and store over 100+ vetted listings available through our secure, custodial wallet interface. Newcomers and enthusiasts alike are empowered to enter and exit the market via integrated deposit and withdrawal pathways with prompt execution, wherever they find a stable internet connection. Join a global community of over 6 million users to enjoy seamless access to emerging opportunities in the digital economy, from a trusted crypto guide.
Since 2013, the company has evolved from a premiere bitcoin trading platform, to encompassing a robust ecosystem of interlocking, user-centric products. With an all-in-one mobile app, enhanced Spot Trading platform, and newly launched crypto debit card, each effort dovetails to provide a comprehensive, intuitive, and efficient digital asset experience.
Eligible participants can choose from a menu of popular payment methods to buy, sell, swap, and store over 100+ vetted listings available through our secure, custodial wallet interface. Newcomers and enthusiasts alike are empowered to enter and exit the market via integrated deposit and withdrawal pathways with prompt execution, wherever they find a stable internet connection. Join a global community of over 6 million users to enjoy seamless access to emerging opportunities in the digital economy, from a trusted crypto guide.
Contact info
United States
- support@cex.io
- cex.io
3.1
Average
23K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hands down
Hands down, nothing but con artists. Purchase any cryptocurrency on their app and you will never see it again. They have this elaborate scheme whereby you sign up, go through a verification process, provide proof of residency, get the two factor authentifcation in place and then once you have purchased any crypto ( in my case it was BTC) they freeze it up and make it impossible for you to transfer it to another wallet, send it to anyone, or cash it out and transfer the currency to your financial institution. As for customer service, there literally is none whatsoever in place. I've sent 20 plus emails + never got a single reply over the course of the last two weeks. The only replying they do is through trust pilot when they read your review so as to try to protect their image. They even tell you right on their app to expect to wait up to 5 days to hear from customer service or get any response. And even that is a lie. Have you ever heard of a company that you may have to wait up to 5 days to hear from anybody from customer service. They are a complete fraud, merely stealing people's money. The best advice that I can give anyone is to stay as far away from these thieves as possible.
February 13, 2025
Unprompted review
I have been trying to send my crypto to…
I have been trying to send my crypto to ledger wallet since 1/18/2025 off of CEX.IO and they refuse to let me. This appears to be a scam site.
January 18, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We are sorry to hear you are experiencing difficulties while using our platform.
Please rest assured that CEX.IO is a regulated crypto exchange, and any illegal activity from our side is absolutely excluded. Your funds remain secure, and no one but you has access to them.
As per our Terms of Use (https://cex.io/terms), we reserve the right to suspend or limit certain services under specific conditions (see part 5.11). In your case, crypto withdrawals have been temporarily disabled for security reasons to mitigate risks associated with scams and fraud. However, all other crypto services, including trading and storage, remain available.
Additionally, fiat transactions are fully operational. You can withdraw your funds using a debit/credit card or the PayPal option. For step-by-step instructions, please visit our support article: "How to Withdraw Funds to Your Credit or Debit Card." (https://support.cex.io/en/articles/4383412-how-to-withdraw-funds-to-your-credit-or-debit-card?q=paypal).
We understand that such restrictions may cause inconvenience, but our top priority is ensuring the safety of our users and the integrity of our platform. We are closely monitoring the situation and will inform you of any updates regarding your account.
If you have any further concerns, please do not hesitate to reach out.
We are grateful for your understanding and cooperation.
On behalf of CEX.IO,
Social Networks Supervisor
Impossible to get back my money
I am trying to transfert money from
Cex to my bank account since more than 3 weeks and I have always the same message error “something went wrong” I have contacted to CS support woth no answer wha so ever. I need assitance asap.
February 19, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We are sorry to hear you are experiencing difficulties while using our platform.
Per our check, our support team has sent you an additional verification request. Please note that such procedures are in line with our Terms of Use — https://cex.io/terms.
Kindly note that, at this time, the only method to contact our support team is through the chat on support.cex.io.
We want to inform you that certain features of your account may remain inactive until your case is resolved. Once the review process is finalized, any restrictions will be lifted promptly after our team receives and evaluates the required information.
We are grateful for your understanding and cooperation.
On behalf of CEX.IO,
Social Networks Supervisor
This company is a complete fraud
This company is a complete fraud. My husband and I signed up on the site, downloaded their App, and upon going through the verification process invested in nearly twenty thousand dollars worth of cryptocurrency. Since doing so we have had our investment somehow frozen up whereby we are unable to do anything with it. We were misled into believing that once the verification process had been completed along with the authentication process that we would have full access to our cryptocurrency. Such has not been the case. We have sent at least a dozen emails, none of which have received a response. At this point we are inclined to believe that this company has stolen our money with no intentions of giving us what we paid for. We are being forced to take legal action. I would strongly suggest that you avoid doing any type of business with these people for fear that the same thing that has happened to us happens to you.
January 6, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
I'm sure all the 5-star reviews were written by them!
I'm sure all the 5-star reviews were written by them!
Why so many of your real customers say you are scammers and say the same what I just said in my 1-Star review?
February 14, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We want to emphasize that all reviews on Trustpilot are submitted by real users, and we do not influence or manipulate ratings. Trustpilot has strict guidelines to ensure authenticity, and any fraudulent activity is subject to review and removal by their moderation team.
If you have specific concerns or issues with our services, we encourage you to reach out to our support team via the chat on support.cex.io.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
They have deleted my identity and won't let me access my account
I deposited funds over 4 years ago to this scam platform. I am almost 80 years old and have exactly 465xrp and 91 Ada on the platform when I had access to my account, I have the screenshots to prove it. This money means a lot to me. Now when I try to log on they are asking for all my personal information again as if I am a new user. So I go through the process but I can't complete it as the process always comes up with an error at some stage as if on purpose. So even though they already have my identity which was necesarry to make a deposit, they use this as a scam barrier to not let you access your account. No other crypto exchange does this, to hide behind false KYC policies and steal your money.
February 16, 2025
Unprompted review
WOW !!!
*WOW* after a slight missunderstanding, the powerful customer service solved my problem AT ONCE and I am happy to be on board !
Here my overview : Easy to handle menu, very high amount of different token for the wallet. Quick transfers, good savings and very fast staking and unstaking.
One thing there that may tame the joy of being a CEX.IO customer : I transferred about 200 USD in BTC. Other token transfers were always absolutely in range referring to the fees, but this turned out to be ... say different. They charged me over 40 USD fees for the 220 USD in BTC. This is the only reason why I give only 4 stars.
February 12, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
Vey fast withdrawals to bank account…
Vey fast withdrawals to bank account ,but terrible with swap commissions. Lost almost 70 used swiping on an account they had 160 used. This is not normal.
January 23, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
Uncontactable, no phoneline, no response do not use
UPDATE ON 25 AUGUST 2025. I was struggling to withdraw money from my accounts online and on my mobile app. I needed to get money out as the wallet value had gone up and I wanted a holiday with my daughters. I emailed for help and had to wait 5 days for a response my Taylor, who basically didnt help at all. I got a one sentence answer which didnt address my concerns and didnt resolve the issue.
I emailed twice to try to get another response but I have been ignored. The wallet value has dropped and I have lost £2000 at least and I am still unable to withdraw my money.
This company is a sham and a joke in an age when man can go to the moon, you can get a driverless car and there are robots answering phones. But CEXio are incapable of answering an email within 5 days or even, having a phone help line so that we can chat with someone.
Disgraceful company and I would urge you all to find another wallet for your crypto.
Unsafe and possibly dishonest company. I had an account, made trades and had the app on my phone. I used to log on most days to check what the state of play was and make a few trades. I literally looked at my wallet one day and the following day the app did not recognise my log in and password details and tried to make me register again to get validation.
I contacted them via their remote and useless complaints email where I didnt get a satisfactory response and was told I had cancelled my account.
I had not cancelled my account and my money has disappeared. Funny that!
They seem totally useless and seem to not have a paper trail to tell me where my money went, when my account was allegedly closed and by whom.
I want my money back or my account reopened so that I can see what is in the wallet. If they cannot do this then they need to find my last account balance which I know was around 2023 and basically refund me.
Not a great company. Avoid.
UPDATE - They sent me a reply asking for information that they already have, and no contact email or phone number. Avoid.
February 3, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
Account restricted without notice
Account restricted without notice! I have been using CEX to buy, send and receive crypto. They have been fine. HOWEVER, they scammed me out of almost $400. I deposited funds from my bank by ACH, no problem. I purchased USDT, no problem. Then I went to send it to a wallet, but found no option to do so. When I inquired, they said I could not longer send crypto per their "compliance" dept, but could trade, hold, or withdraw to fiat. All at a fee of course. So I had to withdraw it, and a fee. I then asked they reimburse me the fees because they did not notify me of my "restrictions". Several emails and NO response.
January 20, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
Disappointed with CEX.IO
As someone with 11 years of trading experience, I’ve come to expect a basic standard of reliability and professionalism from any exchange, particularly one licensed in the EU. Unfortunately, my recent experience with CEX.IO has fallen short of these expectations.
On February 2nd (Sunday in my local time), I placed a limit buy order for LTC/USD at $83. Despite the price dropping well below this level, even reaching as low as $81 according to CEX.IO's own charts (79 on many others), my order was inexplicably left unfilled. This should not be possible on any functioning exchange with an order book. If there was liquidity available at $81, why was the higher $83 bid not filled first? This defies logic and raises serious questions.
After contacting support for clarification, I received a disappointing response attributing the issue to “low liquidity” and market gaps. Let me be clear: in a proper exchange environment, price cannot simply "skip" higher bids to fill lower ones unless there is no liquidity at the higher price—something that clearly wasn’t the case here (unless I am missing something). This is the kind of response one might expect from an unregulated CFD broker operating out of an unknown jurisdiction—not a reputable exchange.
In addition to this issue, I’ve experienced frequent app freezing and lagging, particularly during fast-moving markets. This is not only frustrating but also detrimental. I experienced this several times while trying to input the order in question, in fact. This was not at a time the market was moving fast.
Screenshots and further evidence are available upon request. And have in fact been already shared by email with CEX.IO.
As of writing this, I’ve yet to receive a satisfactory explanation or an indication that CEX.IO is taking these concerns seriously. If it is that their price chart data comes from somewhere other than their own exchange that is fine too and I am willing to accept it. If it is some fault on my end, I am willing to accept that too. I am unsure about using this service now, however, having used it on and off for years, possibly since 2018.
What’s more is how disappointing their customer service has become. In the early days, if you opened a ticket, someone would even telephone you and solve your issues. Even an assurance that an investigation would be conducted and reported on would have been totally acceptable.
If CEX.IO can provide a reasonable explanation with proof, of what happened, or why I am wrong, I’m fully willing to revise this review, or accept the fault if it is actually mine in some way, and take it down (if that is possible). Because perhaps there is something I am missing here.
However, until then, I cannot in good conscience recommend this platform.
February 3, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We extend our gratitude for taking the time to share your experience with us. Your feedback holds great value for us, as it presents an opportunity for us to enhance our services for the benefit of all our customers.
On our platform, cryptocurrency prices are automatically determined by a combination of market conditions, trading volume, and transaction activity.
Since the price dropped and raised during a very short time, there was not enough trading activity to cover all the price levels and active orders.
Cryptocurrency prices are generated automatically according to market conditions and volume of trade and operations on CEX.IO. Users are free to choose the price they want to buy or sell within the allowed range by placing a Limit order.
CEX.IO does not manipulate the prices, all trading actions are performed by the users. Your order wasn't executed due to low liquidity at your order price. In other words, your order didn't match with another customer's order.
We are grateful for your understanding and cooperation.
On behalf of CEX.IO,
Social Networks Supervisor
Very high fee for withdraw
Very high fee for withdraw. As soon as you put your money to their system, you must agree with -50 USD on bitcoin. It is not fair. I suggest using other services like gate.io, they have 5 times lower withdraw fees.
February 1, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We appreciate your feedback and understand that withdrawal fees are an important consideration.
Please note that CEX.IO is a regulated crypto exchange, and all fees are transparently listed on our limits and commissions page — https://cex.io/limits-commissions. Our withdrawal fees reflect not only network costs but also the security and operational measures we implement to ensure a safe and reliable experience for our users.
We continuously explore ways to optimize costs while maintaining high standards of service. If you have any specific concerns regarding your transaction, please reach out to our support team —we’re here to assist you via the chat on support.cex.io.
On behalf of CEX.IO,
Social Networks Supervisor
Between their 14% "service fees" and…
Between their 14% "service fees" and hundreds of fake five-star reviews this is by a long shot the worst cryto app I have ever used.
February 1, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
Deposited money
Deposited money
Already verified but now i need to do verification again
when i try verifying, i get rejected.
User ID is up131413026
January 26, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We are sorry to hear you are experiencing difficulties while using our platform.
Please note that CEX.IO is a regulated crypto exchange and any illegal activity from us is absolutely excluded. Hence, nobody except you has access to your funds.
Our mission is to provide a secure platform for individuals to access the potential of cryptocurrencies and decentralized finance. We understand the trust that our users place in us and take our responsibility seriously. We are committed to upholding the highest standards of integrity in our operations.
Concerning the support's team request for additional card verification, we would like to stress that the aforementioned measures are in line with our Terms of Use — https://cex.io/terms.
We want to inform you that certain features of your account may remain inactive until your case is resolved. Once the review process is finalized, any restrictions will be lifted promptly after our team receives and evaluates the required information.
We are grateful for your understanding and cooperation.
On behalf of CEX.IO,
Social Networks Supervisor
Can easily show you this company is a scam
well, 4-5 years ago they seemed to work, now some funds I left there cannot be withdrawn, and I know I can forget about them.
google cex.io, multiple scam alerts and posts, look for them in reddit posts, cex.io created many fake reddit accounts to protect their name. ("qazimrama" user name on reddit, all his comments protecting cex.io), also look at the comments they have on YouTube - low effort comments that are not genuine.
dont put your money in this company, SCAM!!!
January 29, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
Worst Support Eevr
Worst Support Eevr. My payment is stuck and i'm asking for help from past few days but they are not replying. Lost my funds. There website is glitchy. Support app is not working on website, i was logged in and messeged them but they saying i'm not logged in.
January 28, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We appreciate you taking the time to share your experience with us. Your feedback holds significant importance to us as it plays a crucial role in our efforts to enhance and refine our services for the benefit of our valued customers.
Let us stress that CEX.IO is a centralized cryptocurrency exchange that operates within legal regulations and places a strong emphasis on the security and safeguarding of your funds. We prioritize the security and integrity of your funds, and we have no ability to engage in any illicit activities involving your assets.
We recommend that all users review our fees and limits on the https://cex.io/limits-commissions page before conducting any transactions on our exchange. This page provides transparent information about the fees associated with different features. It's important to note that fees are determined based on the specific service used, taking into account factors such as payment processing speed, quality, and operational costs. We strive to continually improve our services and find more beneficial solutions for our valued customers. While we acknowledge that our fees might be higher compared to certain other exchanges, we firmly believe that the convenience and flexibility we provide for deposits and withdrawals justify the cost for many of our users.
Upon reviewing the matter, we have confirmed that our support team has thoroughly addressed all the inquiries and issues you have raised.
According to their latest communication, we would like to inform you that our team has provided you with a comprehensive response to your request.
We are grateful for your understanding and cooperation.
On behalf of CEX.IO,
Social Networks Supervisor
POOR SUPPORT
Very poor support, had $2000 mysteriously missing and their CS kept posting me and eventually stopped responding to me, i had to resport ROSE LANE GP to intervene
December 8, 2024
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
This company is a scam
This company is a scam. I have been trying to withdraw funds from my account for 5 months. There is a simple thing that needs to be resolved, which would have been resolved a long time ago with a legitimate company.
But, here, customer service will start a thread as if they are going to help you, and then disappear from the thread! It has happened to me at least 7 times already.
Please stay away from this "company". It is a scam!
January 23, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We appreciate you taking the time to provide us with your feedback. We apologize for the difficulties you have encountered while using our platform. It's important to note that only your latest review contributes to our TrustScore, so there is no need to submit multiple reviews here.
On behalf of CEX.IO,
Social Networks Supervisor
I kept getting an error while trying to…
I kept getting an error while trying to verify my information and complete my activation. I did get far enough for them to get my photo ID though. I'm not at all impressed.
January 22, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
This is site is a scam. Do not put money into it.
You can deposit money into it, but they will not let you withdraw. They make you contact customer service, but there's no customer service. All my transferred money were lost. Do NOT put money into this site.
January 21, 2025
Unprompted review
Reply from CEX.IO
Dear user,
We sincerely apologize for the difficulties you have encountered while using our platform. In an attempt to resolve the issue, we have conducted an investigation, but have been unable to locate your specific case.
In order to assist you further, we kindly request that you provide us with the following information:
1. Your userID associated with your CEX.IO account.
2. The registration email used to create your CEX.IO account.
With this information, we will be able to conduct a thorough investigation and provide you with timely and accurate updates. We look forward to hearing from you and appreciate your cooperation.
Thank you for your patience and understanding.
On behalf of CEX.IO,
Social Networks Supervisor
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