C.Gars Ltd Reviews 29,351

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb service, highlighting the efficiency of the ordering process and the promptness of deliveries. Many people appreciate the excellent quality of the products, which often arrive well-packaged and in perfect condition, reflecting the care taken with each order. The wide selection of products and the helpfulness of the staff also contribute to a highly positive overall experience for consumers. However, some people were dissatisfied with the quality of certain products, reporting that some items arrived dry or were not smokable. Additionally, a few customers noted issues with delivery times when a courier service was used, especially for orders placed on a Friday.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality and wide selection... See more

Service

Customers consistently note positive experiences with service, often describing it as superb, excellent, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Quality

Consumers find quality to be consistently positive, with many praising the excellent condition of products... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and speed of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

New to cigars, second order with C.Gars in the last month. Website excellent to navigate and full of information, delivery spot on and products packaged like someone cares for them. Had to email them... See more

Company replied

Rated 5 out of 5 stars

First time I have shopped with C.Gars Ltd, I don’t smoke myself but wanted a gift for a partner I looked at the reviews and went for the ones I thought looked the best. My purchase arrived promptly an... See more

Company replied

Rated 5 out of 5 stars

As always with C.Gars service is superb cigars also the Orchant Selection Aladino cigars get top marks from me .ordered the corona 12 count box smoked one the remainder having a wee rest for two or t... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Tobacco and accessories

I had placed an order of some tobaccos I haven’t smoked in a while and some balsa wood filters, delivered promptly.
Highly recommend CGars!

June 2, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so happy to hear you enjoyed your recent order and found our delivery prompt. Thank you for your kind recommendation!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Nice easy order process

Nice easy order process
Quick delivery
Quality products

May 24, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

We're so glad you had a great experience with us. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

I tend to do a cigar order once a year…

I tend to do a cigar order once a year for the summer but C.Gars Ltd always deliver an exceptional service and keep you informed all the way. 5 star Company!!!

June 2, 2026
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Reply from C.Gars Ltd

We're so glad to hear you consistently receive exceptional service and appreciate your kind words. Thank you for being a loyal customer!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Everything is good

Everything is good, I hope I can get more tobacco in this web

June 2, 2026
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Reply from C.Gars Ltd

We're glad you enjoyed your experience. We appreciate your feedback and hope to offer more options soon.

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Excellent service,well packaged and…

Excellent service,well packaged and kept informed throughout the whole process.

June 2, 2026
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Reply from C.Gars Ltd

We are so pleased to hear you received excellent service and were kept informed throughout the process. Thank you for your kind words!

Kind Regards
Louise - C Gars Ltd

Rated 5 out of 5 stars

Great online cigar shop

Excellent service very quick delivery would highly recommend.

June 2, 2026
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Reply from C.Gars Ltd

We are so pleased you were happy with our service and quick delivery. Thank you for your recommendation!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent Services as usual & the…

Excellent Services as usual & the mystery cigar is an excellent offer. Well worth taking a punt at if your considering ordering for a pleasant surprise. Would Highly recommend C.Gars Ltd for great value ,efficient delivery and all round excellent cigar and tabaco shopping experience.

June 2, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Adam

We appreciate you sharing your experience! We are happy to hear you enjoy our services and the mystery cigar offer. It's great to know you value our efficient delivery and overall shopping experience.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Fantastic service AS ALWAYS!

Fantastic service AS ALWAYS!. Loved the mystery cigar too. VERY nice smoke.

June 2, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Neil

We are so pleased you enjoyed our fantastic service and the mystery cigar! Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

perfect service

great service fantastic prices

June 2, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Andrew

We truly appreciate your 5* review! We are so glad you enjoyed our service and pricing.

Kind Regards
Hayley - C Gars Ltd

Rated 4 out of 5 stars

fantastic tbf 🤷‍♂️

Great choice, great service, great cigars!! Great and plenty of choices for if you’re a beginner or an aficionado! Especially if you don’t want to break the bank. Would definitely recommend <3

May 25, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Noah

We are so pleased you enjoyed our selection and service! Providing choices for all cigar lovers, at a great price, is a priority for us. We appreciate your recommendation!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great experience

My experience with cgars was very good. Every step from finding what I was looking for on their website to ordering and receiving my package. The packaging was spot on and the presentation also top notch. I will be using cgarsltd.co.uk again.

May 25, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Dan

We're so glad to hear you had such a positive experience with us, from browsing to receiving your order. We appreciate your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great Service & Products..

Arrived within 24 hours, great service and products.. Perfect Transaction.. Thank you..

June 1, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Jenghis

We are so pleased to hear about your perfect transaction, great service, and products. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great selection

Great selection! Ideal for the novice to experienced cigar smoker. Try something different every day! Well packed, fast delivery!

June 1, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi John

We're so glad you enjoyed our selection and fast delivery! We appreciate your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

I purchased a great humidor at a very…

I purchased a great humidor at a very fair price and it arrived promptly. My cigars will have a new home and be an even better smoke.

June 1, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Bernard

We're so pleased you found a great humidor at a fair price and that it arrived promptly. We hope your cigars enjoy their new home! :)

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

5 out of 5 as usual.

5 out of 5 as usual.

June 1, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Nick

We are so glad you are happy with our service, and we thank you for your continued custom.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

The cigars were delivered promptly and…

The cigars were delivered promptly and in perfect condition. there was a glitch with the Royal Mail delivery (delivered to the wrong road) but that was nothing to do with C.Gars who did everything they could to get my order to me.

May 31, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Peter

We're so glad to hear your cigars arrived promptly and in perfect condition! We appreciate your understanding regarding the delivery glitch and are happy we could assist. Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

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