Had an issue with a bonus i did incorrect and didnt understand how to activate , but katarina was very helpful and respectful. Made sure to answer all my questions and made sure i truly understood how... See more
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See what reviewers are saying
Quick answer , good guidance , set by set really clear and also gave me a heads up about unclaimed bonus ! Gave me all the code needed for them , really sweet experience !
I have mix feelings about this Casino. Last week I withdrawal money and it came in fine. Yestoday I withdrawn 3 times and the money was instantly deposited in my Bank Account but my bank is holding... See more
Katarina has the best customer service She answers quick and professionally to your demands. I was lucky to be helped by her. God bless her
Company details
Written by the company
Cgg.Bet.br é um site de apostas esportivas, cassino e fantasy oficialmente licenciado no Brasil, criado para atender às expectativas de uma nova comunidade de jogadores. Construímos uma sólida reputação como uma operadora confiável, com as melhores odds do mercado, mais de 1000 jogos de cassino disponíveis, pagamentos instantâneos, saques imediatos e ilimitados, e um atendimento ao cliente reconhecido no Trustpilot e no Reclame Aqui, com mais de 80.000 avaliações. Mais de mil heróis, entre eles os apostadores mais talentosos do mundo, estão disponíveis no nosso modo Sports Heroes, oferecendo a você a possibilidade de seguir as mesmas apostas que eles. Monte sua equipe de heróis, escolha aqueles que geram mais lucros e participe de eventos semanais para ganhar ainda mais recompensas formando o melhor time de heróis do esporte. A possibilidade de descobrir, compartilhar e seguir apostas em um espírito de comunidade está no centro dessa nova experiência, onde estratégia, diversão e desempenho se unem para redefinir o jeito de apostar.
Contact info
Sao Paulo, Brazil
- parcerias@cgg.bet.br
- cgg.bet.br
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Banned after winning a wager playing Slots
Started playing CBet.GG last week.
Had my first deposit of 200$ CAD.
Managed to play slots and go up to 800$ CAD. Tried to withdraw, my withdraw was pending for many hours. after 4+ hours I decided to reach out to Support and was told everything was Ok and my withdraw will be processed (as my profile was KYC Approved and fully verified)
After speaking with live chat, i was given a coupon code for 100% deposit bonus, I took trust into the website and decided to deposit another 200$. It gave me 400$ with the 200$ bonus. The 200$ was a bonus that needed 10k CAD wager to be able to withdraw. I was extremely lucky and won the wager with a 4k balance left. Once that was done my withdraw was blocked and was told that their provider for payment was down and to wait 72 hours. (Which i looked everywhere and it seems like this was false and was only to my account) after waiting 72 hours. This morning I tried to login to finally do my withdraw and my account was banned with no further explanations.
I see many people with same issues, those 5 stars are false as they force you and "Pay you" 2$ to set a positive review after talking to live chat.
I have many screenshot with my conversation with Live Chat and video's. Glad I took some proof before getting "banned"
Now they say to wait another 72 hours for their Financial team to review my case.
Funny how now questions asked for deposit, but withdrawal are extremely painful
Will update later - If paid will also update my review
The company and the support (Carmen)…
The company and the support (Carmen) was great, helpfully... 💪💪💪
#valentine was a star!!
I have for 500 euros cancelled despoits…
I have for 500 euros cancelled despoits
The money is gone from my bank to the casino and i am waiting 3 weeks now and didnt get a euro back.
#Luisa <3 very good help
#Katarina 🔥
DELAYED WITHDRAWALS
Hello,
I can see only positive reviews how is casino awesome and 5/5. Not for me!
I won there 400€ after long trying. I tried withdrawal but they canceled me my payment. Now i have to wait another 72 untiel i will be able to place withdrawal again. Customer support told me he cant guarantee thats it will work adter 72 hours. Awesome casino! Awesome service from that rats. They also block me access to live support.
What the hell is this casino? When i have to wait 72 hours until i will be able to place anorher withdrawal requirement?! Noone can guarantee it will work. Lol
(18.10.)Update:
After waiting the absurd 72-hour period that CBET Casino requires, I attempted to withdraw my funds again. Unsurprisingly, the withdrawal was canceled after 3 hours, and the money was returned to my account. When I contacted support, they created another ticket and told me I’d have to wait for the security team to get in touch, which could take another 72 hours or even longer.
This is a complete disrespect to their players. I’ve written a strong email to the head of the security department, who previously assured me that my account was verified and there would be no issues. I’m extremely angry, and I will keep this post updated until I receive the funds that are rightfully mine.
Basically They stole my money
Basically They stole my money, I create an account an at the time of the KYC it gets denied, and Im uploading correctly mi ID, they said me to create a new account and I do that and again KYC Denied. The Support team doesnt do anything and lnly send me the same message “Create another account”
In the meanwhile I can whitdraw my money, be careful…
Great service
Great service, late night exquisite service did the best job ever
#CARMENCITA
#TEAMRAQUEL 🔥🔥🔥great service
#TEAMRAQUEL 🔥🔥🔥great service, made things very easy. Also verification process was straight forward and withdrawals processed no issues within a day.
#CARMENCITA What a great service 🤩
avoid- NINA/JOAO. the whole team
changing. Let me play for one day. blocked my account. no email about it and no info about if I will get any of my money
Furthermore the chat sends a message saying I got an email explanation which I didn't then somehow the site is able to block my device from reassessing the chat.
Adding more. They emailed me saying they closed my account for suspected fraud and will give me no money back whatsoever so they stole my money. I signed up, fully verified before betting then the moment I start winning I get accused of something no where near true and they steal my money. Insane sites like this can operate. Any questions from anyone reach out to me anytime
ABSOLUTE SCAM.
Complete scam.
Live chat asks for 5 start reviews upon helping with stupid stuff, that's how they get good trust pilot reviews.
On the other hand, I deposited money and won some... not much, some. Literally below 500 miserable dollars.
When I tried to withdraw, it said action blocked. I contacted live support, and they said I should be contacted by the security department or something like that.
Now, it's been almost a week, and they haven't contacted me. This is a complete scam, it's incredible.
When you go again to the live chat to complaint, they talk with nice words, but say nothing, once you deposit, they already got your money, you wont get any of it back.
Stay away, stay safe.
Please don't trust the reviews
Please don't trust the reviews. This betting website is absolute scam that would steal your winnings.
After a while I wanted to withdraw my winnings ~ $2600 USDT. The action was blocked and ticket raised to fix this. After 15 days my account is blocked with the following email I got:
Hello,
I hope you are well.
I am contacting you to inform you that your player profile has been investigated for your gaming strategy.
Indeed, we have detected suspicious activity on your account regarding your play pattern.
As a result, your account is now permanently blocked.
Unfortunately, you will no longer be able to use our platform.
Thank you for your understanding.
We wish you all the best for the future.
Best regards,
The customer support looked booted giving al the same answers all the time. I'm also blocked on the chat so there is no way to reach out to anybody.
To all of you just AVOID
UPDATE:
I can see that they have closed earlier domain cbet.gg and opened new one: cgg.bet.br
The first one violented internet gaming license if you access: cbet.gg and scroll all the way down
Explained everything well
Quick and gentle team support!
Quick and gentle team support!
#CARMENCITA
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