CGTrader Reviews 

558
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers had a great experience with this company. Consumers frequently point out that the platform offers a massive selection of high quality assets and digital files that suit various creative needs. Buyers enjoy a seamless browsing and purchasing experience, noting that transactions are processed quickly and items are immediately available for download. People often express satisfaction with how well the printable models turn out after processing. However, some customers also noted frustrating experiences regarding unhelpful customer support and unresolved issues. Reviewers mentioned running into unexpected problems like missing textures or receiving models that did not match expectations, coupled with slow responses to refund requests.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising the vast variety, excellent file... See more

Website

People report ambiguous experiences with the website, reflecting a high level of disagreement among users.... See more

User experience

Reviewers mention ambiguous feedback about user experience on the platform. Some consumers praise the smooth... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their support interactions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has prons and cons but I want to like this site Cons is the new updates with sale commission, it is unfriendly to small creators as me, so this make me sad I am grateful for support I recieve... See more

Rated 3 out of 5 stars

I love their products, but customer service leaves a room for improvement. In my case I purchased a few items that claimed to be in a format that my apps can handle. After I tried to impart them all m... See more

Rated 3 out of 5 stars

Everything was great. I buy models here from time to time, and both the quality and prices are great. However, when it came time to pay, I had issues with the cards I had previously used without any p... See more

Rated 3 out of 5 stars

The model I purchased was made in Blender, but the FBX file came without the textures. This caused a major problem.


Company details

  1. Graphic Designer

Written by the company

CGTrader is a 3D model marketplace for computer graphics, virtual/augmented reality/ and gaming, backed by a strong professional designer community. On CGTrader, 3D artists, design studios and businesses share and sell their models. Enterprise and business customers can choose from a wide collection of high-quality 3D models that can be used in their projects, shortening project development time and saving resources. CGTrader gives talented 3D designers the opportunity to showcase their work, get valuable feedback from the community, learn from their peers and interact in a designer-friendly environment. The platform allows designers to directly communicate with their customers and earn the highest royalties in the market. We also help professional design studios generate business leads and increase brand awareness.


Contact info

3.8

Great

TrustScore 4 out of 5

558 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.8

All reviews

(558)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Screen accurate models

There are some modelers that are very dedicated to reproduce a screen accurate model and also a configuration to have a smooth experience when print it out, such attention is for sure an important selling point, I usually find such models and modellers on CG Trader

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

The buying part is excellent,it’s the…

The buying part is excellent,it’s the sellers responding back from asking questions that not working out,I’ve send a messages ,it’s been over 3 weeks nothing yet,and has for the searching,it’s really just awful,I’m sorry but it is,when u put Plymouth,it shouldn’t show ford or anything else

April 20, 2025
Unprompted review
Rated 1 out of 5 stars

2/10 for overall experience

On a scale of 1-10, the support i received would be rated a 2/10. The reasons are as follows -

The initial job was quoted for 12 days but went over by more than double that amount which is fine if I receive updates about how its going but I was left in the dark. Secondly when I did follow up it took about a week to get a response. Thirdly when I asked for a courtesy discount I was immediately refused even though it had a follow on effect from the delay of service to my own  business which has suffered from it. As you can see, there is little or no 'support' for customers using this service. The only reason I gave a 2/10 is the agents are friendly and polite. Overall i dont think ill be using this service in the future.

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

By my watch 13 hours left

By my watch 13 hours left.
of 24 given hours until my money is stopped and account restricted if I don't hand over my payment details to cgtrader, they sneakily put in my account and ownership a big name brand, worth according to Google 13 billion, another bot says 60 to 80 billion.
It's in my ownership being sold to global manufacturers the rights to produce and sell as genuine. I didn't put it there. I only spotted it by chance. A hour ago I got email saying 24 hours or else basicly.
Please please can anyone help me?
The site has ten million accounts.
Feeds global manufacturers.
I got a his name Julius says he's been at this since 2023, can see when we are logged in looking. Able to by pass passwords.
Changes legal Comercial use ownerships to something else on the fly.
In victims name selling under there name to global manufacturers.
The elderly are owners to.
The money flow is obviously not correct it can't be. Now I'm under threat to take payments which means hand over payment information now at point of threat.

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great platform

Great platform, easy to use and sell your work in less than 5 minutes. Great support from the CGtrader Team.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Communication was quick

Communication was quick, problem was resolved easily and with no issue. Very happy with my interactions with there customer service. I'm confident that an future issues will be dealt with in the same capacity.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful as always

I recently placed a query and it was resolved within few hours. They're always been helpful to me. Amazing support!!

March 19, 2025
Unprompted review
Rated 2 out of 5 stars

It wasn’t the most pleasant experience…

It wasn’t the most pleasant experience but I realized that I was in the wrong place so perhaps this website may actually be good for you but it just wasn’t for me. Thanks to the customer service for their help.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Can't log in

Made an account but can't log in.Complete waste of time. Verification email takes me back to the main page and doesn't work as intended. The site is broken.

February 28, 2025
Unprompted review
CGTrader logo

Reply from CGTrader

Hi there, 



We are deeply sorry to hear about the issue you’ve encountered.



Created accounts must be verified via email link. If this is not done the account will not work. Seems this will be your case too. 

You can always contact our Customer support, and the account can be verified manually instantly.



I am sorry for this issue and would suggest you contact our support to solve this case or just confirm the account via our earlier sent letter.

Rated 5 out of 5 stars

AMAZING SUPPORT

Their customer support is truly amazing and quick response and they actually get to the root of the issue and do what is just amazing platform

February 27, 2025
Unprompted review

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