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Chai gives short-term rental hosts proof that every turnover happened the way it should. We built Chai because hosts are losing money and reviews to a problem they can't see: cleaners skipping steps, staging details missed, and no way to know until a guest complains. Chai verifies your turnover in real time, so you always know the status of your listing between guests. Our platform confirms that each cleaning and turnover task gets completed on schedule, backed by photo verification, checklist tracking, and time stamped evidence. If something gets missed, you find out before your next guest does, not after a bad review. Hosts use Chai to protect the two things that matter most to their business: their rating and their revenue. One bad turnover can cost far more than a cleaning fee. A canceled stay, a refund, a one-star review that follows a listing for months. Chai's verification catches those gaps while the cleaner is still there, before they turn into costly problems. Cleaners love Chai too. New team members get a clear, step by step guide to follow from their first cleaning, which cuts down on training time. Special requests, calendar updates, and changes to host requirements are always up to date, so cleaners never have to track down the host to confirm details before they start. And every verification report doubles as proof of their work, something they can point to that shows the job was done right. Chai is built for hosts don't have an inspector visit after each cleaning. Whether you manage one listing or several, Chai gives you the same visibility and accountability that larger operators rely on. It's fast, reliable, and fits right into the turnover process you already have.
United States
4.0
3 reviews
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I help my sister with her Airbnb turnover cleans, and she introduced me to Chai. It’s so easy to use and follow! Chai has made staying organized so much easier. I especially like being able to mark when a property is running low on supplies, which makes communicating with my sister quick and simple. It’s such a helpful app and makes working together so much easier!
As an Airbnb housekeeper, I absolutely love using Chai! One of my favorite features is the notes section. Before Chai, I was constantly searching through messages with my hosts trying to find previous tasks, special requests, or property details, which could be exhausting and time-consuming. Having all of the notes organized right there is incredibly convenient. I also love being able to see pictures because they help me clearly understand each host’s expectations for their property. Chai makes it so much easier for me to stay organized, communicate with my hosts, and make sure every property is cleaned and prepared exactly the way they want it. It has made managing multiple properties so much easier!
I was introduced to CHAI at just the right moment of all of my management frustrations coming to a head with our cleaning processes at our Airbnb. Before CHAI, keeping calendars synced was overly manual with repetitive checks right up to the morning of the turnover, communication was lost among a string of text and email threads also being manually repeated on the day of, staging expectations were not clear and specific needs of our property were inconsistently taken care of. The very week I shifted processes through CHAI, I stopped feeling on call for every turnover and eliminated every headache related to our previous process. It has now become a central part of our business, saving me hours of extra time and energy that went into management of my cleaning processes and I now have something clean, clear, and scalable with our plans for growth. CHAI has been transformative for us and I’m so grateful for such a thoughtful and intuitive resource!
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