A perfect exchange for my needs. I am not really a crypto trader, I dabble in crypto currencies. For me, it is an almost perfect exchange. They got all the assets I need, there were no hiccups, always... See more
Company replied
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See what reviewers are saying
Pretty poor experience. Via an aggregator they sent less then expected with changing rate very last second when I already was sending money, even though it was usdt to usdt swap.
Company replied
48 hours ago I tried to trade BSV to ADA. I still haven't received my money. I have lost all visibility of the transaction as the page can no longer be found on their website. Over 24 hours ago I co... See more
Company replied
This exchange is built for scam your money in their TOS if you refuse to do KYC they take you 10% from all of your money. read this: 7. In case the User does not wish to disclose their identity f... See more
Company replied
Company details
Written by the company
ChangeHero is one of the most reliable instant cryptocurrency exchange platforms with over 250 cryptos listed. We provide both standard and fixed rates for all the exchanges. Also, users can buy crypto simply with a credit card. ChangeHero is redefining crypto exchange with a smooth and intuitive user interface. No more hassles of sign-ups. All the transactions are safe, secure and we deliver your crypto at lightning speed. ChangeHero follows a customer-first policy and gives priority to customer service. Our SupportHeroes are available round the clock to assist you with any issue regarding the exchange. Our team of experts are always active and respond to all the reviews in the shortest possible time. Your clear and detailed feedback drives us on improving the way we serve you. For any queries, please write to us and we will get back to you in a matter of minutes.
Contact info
15th county of Montes de Oca, 1st district of San Pedro, Los Yoses, 8th and 10th Avenues, 39th Street, 2nd office on the right, LY Center, San José, Costa Rica
- support@changehero.io
- changehero.io
Breach of guidelines
This exchange is built for scam your…
This exchange is built for scam your money in their TOS if you refuse to do KYC they take you 10% from all of your money. read this:
7. In case the User does not wish to disclose their identity for certain reasons and refuses to undergo the KYC/AML procedure, ChangeHero has the right to terminate the exchange and the deposited funds are then transferred back to the initial address the deposit was made from, subtracting the network fee and ChangeHero operational fee in amount of 10% from transferred assets but not less than 100 USD equivalent.
THATS MEAN they can tell anything even if you provide KYC they can tell you its not right documents as they did to me and refund you 10% less.
STAY AWAY! REPORT IF YOU HAVE BEEN FALL TO THIS TOO!
June 11, 2023
Unprompted review
Reply from ChangeHero
Dear customer,
We kindly ask you to not post false information about the product. This review has been reported to Trustpilot. If you are experiencing any issues with ChangeHero, please do not hesitate to contact our support team, we will be glad to help.
BE CAREFULL THEY WILL HOLD YOUR MONEY…
BE CAREFULL THEY WILL HOLD YOUR MONEY AND FORCE YOU TO DO KYC IF NOT THEY TAKE YOU 10% OF YOUR FUNDS!!!!!!! SCAMMERS STAY AWAY BE CAREFULLLLLLL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reply I got:
ChangeHero follows AML/KYC standards to protect the customers and partners from any kind of fraudulent activity. Before proceeding with the order, our customers accept our Terms of Use, and are therefore informed of the possible charges beforehand as all the fees are openly demonstrated in ChangeHero Terms of Use.
My REPLY: YOU USE THE AML/KYC to hold user funds and Trade and play with the money and if the user not agree you can take up to 10% for me it cost 10k$ so if you choose to Trade on this TOS good luck
THEY JUST TOOK MY MONEY AND FORCE ME TO DO KYC AND THEY SAID IT TOOK UP TO 2 DAYS I DIDNT AGREE AND THEY TOOK 10% OF MY MONEY 10K$!!!!!
My advice for all STAY AWAY OR LOSE YOUR MONEY
June 10, 2023
Unprompted review
Reply from ChangeHero
Dear customer,
ChangeHero follows AML/KYC standards to protect the customers and partners from any kind of fraudulent activity. Before proceeding with the order, our customers accept our Terms of Use, and are therefore informed of the possible charges beforehand as all the fees are openly demonstrated in ChangeHero Terms of Use.
Our risk scoring system can pause a transaction for further verification and manual processing. That is why we have a special part in our Terms of Service that is dedicated to such transactions, including the cases when user refuses to provide the documents or only provides a part of the requested papers.
Best regards,
ChangeHero Team
Reply from ChangeHero
We're grateful for your feedback. Your input is a key part of our improvement process.
Best regards,
ChangeHero team
Stay Away from ChangeHero *SCAM* From…
Stay Away from ChangeHero *SCAM* From ‘Hongkong’
I was using their site for the very first time and started a trade of 200k usdt to Btc, and suddenly they put the transaction on hold then, they will ask you for photo ID verification even, if you send your photo id, they ask you for your source of fund and in case you want to cancel the trade so you can cut the hassle. They will charge 10 percent fee from your own money. So I paid 20,000 usdt to them for free . They are the scammers Based out of Hongkong.
February 10, 2023
Unprompted review
Reply from ChangeHero
Dear Narender singh,
Your transaction was stopped for a KYC check-up by our security system in compliance with our Terms of Use. The details regarding the procedure are fully presented on our Website and in the Terms of Use themselves. By creating a transaction on our service you agree to our Terms of Use. If the customer refuses to fully undergo the standard security procedure, the rule that is stated in paragraph 3.7 rule comes into effect, namely:
"In case the User does not wish to disclose their identity for certain reasons and refuses to undergo the KYC/AML procedure, ChangeHero has the right to terminate the exchange and the deposited funds are then transferred back to the initial address the deposit was made from, subtracting the network fee and ChangeHero operational fee in the amount of 10% from transferred assets but not less than 100 USD equivalent."
We do not intend to conceal our rules, on the contrary, we do our best to make our customers fully aware of our policy.
If you have any questions please do not hesitate to contact our support team, we would be glad to help you.
Best regards,
ChangeHero team.
Reply from ChangeHero
Hi, Razi Ahmadi!
Thank you very much for the feedback. We are happy that you are satisfied with our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
i dont know what the negative reviews…
i dont know what the negative reviews are about. i have nothing but positive words. excellent customer service which is always there for you, i have been using the service for some time and i had no issues at all
December 23, 2022
Unprompted review
Reply from ChangeHero
Hey, olin fell!
Thank you for your kind words. Our team is working hard to provide the best customer service. We really appreciate your review, and we will be looking forward to seeing you again on our platform.
Best regards,
ChangeHero Team
STAY AWAY from ChangeHero!!!! Money will never reach your wallet!!
Please stay away from ChangeHero!!!!! the money never reach my account even though they received it.The support is not answering. Luckily I have sent a test of 25 usdt.
ID transaction: 6bvbe32x4mf8zqeqpj
Their address:
0xb6c32a07217971c4cce71f3ae2fb248675d8a525
January 4, 2023
Unprompted review
Reply from ChangeHero
Dear Daniel D,
Unfortunately, you have chosen the incorrect network. We expected to receive CRO on the ERC20 network, not Cronos. Please always pay attention to the required network. We do not support payments on Cronos, so we will be able to neither process the funds nor make a refund. We will store this case and when this network is supported we will be able to make a refund.
Please also note that according to our Terms of Use 3.5 (https://changehero.io/terms-of-use) such operation may be charged with an additional 50 USD transaction fee. In your case, the amount of the deposit is lower than this fee, so that is why we are not able to make a refund right now.
Our support team was answering you and tried to provide the same information, however, we did not receive a reply from you, if you have any more questions feel free to contact us anytime.
The Best Option
I was suspicious of this product but after several minutes I saw the efficiency and how good the result is, I definitely recommend Changehero
December 18, 2022
Unprompted review
Reply from ChangeHero
Hi J StapletonV!
Thank you so much for the warm feedback. We are happy that you enjoy using our service. Keep swapping on ChangeHero.
Best regards,
ChangeHero Team
Third time using this this service and…
Third time using this this service and everything works awesome, highly recomend it.
November 25, 2022
Unprompted review
Reply from ChangeHero
Hi Vladimir!
Thank you for your feedback! We are glad that you have enjoyed using the service. Looking forward to seeing you at ChangeHero again!
Best regards,
ChangeHero Team
Its my second time using this service
Its my second time using this service, no issues so far i really like it. I was unsure at the beginning for the first time but I totally recommend it. They are fast, the supporting team is great and the fee is low. Looking forward to use it again. Thank you so much for the best service
November 20, 2022
Unprompted review
Reply from ChangeHero
Hi Rumesa Iseni!
Thank you for your trust and feedback! We are glad that you have enjoyed using our service and the work of our support team. Looking forward to seeing you at ChangeHero again!
Best regards,
ChangeHero Team
quick and reliable
I like this exchange because everything can be done in an instant. They support a lot of currencies and they are reliable. I will continue to use them daily
November 16, 2022
Unprompted review
Reply from ChangeHero
Hey, Mincev Aleksandar!
Thank you very much for your feedback! We are glad that you've enjoyed using our service, we are doing our best to maintain high-quality service. Hope to see you soon at ChangeHero!
Best regards,
ChangeHero Team
great experience
great experience, I've been using this website for several times now and everything was perfect so I can only recommand it
November 9, 2022
Unprompted review
Reply from ChangeHero
Hey, floufi beatch!
Thank you very much for your kind words! We are glad that you've enjoyed using our service and willing to recommend it to others. Hope to see you soon at ChangeHero!
Best regards,
ChangeHero Team
ChangeHero is great instant…
ChangeHero is great instant cryptocurency exchanger.
October 31, 2022
Unprompted review
Reply from ChangeHero
Hi Ivana Glogovac!
Thank you for your warm feedback! We are glad that you have enjoyed using the service. Looking forward to seeing you at ChangeHero again!
Best regards,
ChangeHero Team
AVOID!!
AVOID!!! I used Changehero via Swapzone. They show an offer, but then give you substantially less. After waiting for the exchange, the price of the token I was swapping did not increase beyond .4466, yet they gave me the number of tokens that represented .4520. The token NEVER reached this price during the transaction. Don't be fooled!!! Never using them again. To changehero: contact swapzone for ID, I won't deal with you. You guys are changeTHIEVES, not changeHERO.
September 26, 2022
Unprompted review
Reply from ChangeHero
Dear Vincent,
We are sorry to hear that you are disappointed with the experience of using ChangeHero. Could you please provide the order ID, so we can find it and double-check everything?
Best regards,
ChangeHero Team
Self explaining. Easy to use.
Change a small amount from BTC to BSV (Bitcoin Satoshi Vision) to test this provider/supplier. Went smooth. So I did a second try, same good experience.
September 21, 2022
Unprompted review
Reply from ChangeHero
Hi Frank Meyer!
Thank you for your warm feedback! We are glad that you have enjoyed using the service. Looking forward to seeing you at ChangeHero again!
Best regards,
ChangeHero Team
lost 10% of my deposit
After the exchange sent me to verify the account. I was not warned in advance about any verification or limits. When I refused to go through, they responded by withholding 10% of my deposit. Such amateurism does not meet any of the regulatory and anti-money laundering rules that I am aware of.
They don't answer to the law or to customers and you can lose your money at any time and no one will help you with that.
The rules of their work were invented by them independently and do not meet the requirements of the law. There is no guarantee of safety if you use the services of such a service. you are not protected from such incidents.
September 6, 2022
Unprompted review
Reply from ChangeHero
Hello, Aliaxander Aliex
ChangeHero has requested more information regarding your situation to identify the particular order.
EDIT: Unfortunately, Aliaxander Aliex did not respond to our Find Reviewer request within the 3 day response period.
ChangeHero is striving to protect the customers and partners from any kind of fraudulent activity, that is why we are following AML/KYC standards. Our risk scoring system can pause a transaction for further verification and manual processing. That is why we have a special part in our Terms of Service that is dedicated to such transactions, including the cases when user refuses to provide the documents or only provides a part of the requested papers.
Requesting Source of Funds is a common practice when conducting AML checks and once the customer provides us with the necessary information that is deemed reliable, their transaction gets released.
ChangeHero believes that compliance with AML/KYC is very important for the crypto community and hopes that our users will be satisfied with the methods developed for it.
Very expidient exchanged USDC for BTC
Very expidient exchanged USDC for BTC. Fast support
August 20, 2022
Unprompted review
Reply from ChangeHero
Hey, Anto Brajkovic!
Thank you very much for your feedback! We are glad that you've enjoyed our service and the work of our support team. Hope to see you soon at ChangeHero!
Best regards,
ChangeHero Team
They HELD 20 ETH from me for several days.
I tried to do an exchange of 20 ETH through the Coolwallet app. No TOS was disclosed. They took my 20 ETH and stole it. They would not process it and when I contacted support they told me to do KYC. THIS WAS NEVER DISCLOSED BEFORE THE TRANSACTION. I did not want to give a foreign company my ID for fear of identity theft. I told them to just cancel the transaction and give me my 20 ETH back. Then they said they woukd keep 10% of my ETH as a penalty! They are thieves! I protested and now they just kept all of my money!
I am an US Lawyer. If you have been a victim of this company's deceptive and fraudulent practices please contact me at lordlawfirm at gmail dot com as I am planning a class-action lawsuit against this fraudulent company.
I will never use them again.
They are counting on you to not see the TOS and get stuck paying 10% for nothing. I am exposing the TOS here. Everyone should boycott this service even for small exchanges.
UPDATE: So, after several days going back and forth with customer "no service", they finally realized I was an US citizen and said that they didn't serve US citizens (again, this was never disclosed to me before the transaction). So they said because I was a US citizen, they would send me the 20 ETH back and not hold back the 10% fee. Later the next day, I did get 19.99 of my ETH back. Beware, these people are snakes and will try and rip you off. I'm not changing my review because they made it clear, that if I had not been a US Citizen, they would have taken the 10% fee as a penalty.
July 13, 2022
Unprompted review
Reply from ChangeHero
Dear Mr. Lord,
As we are not working with the US residents, your funds were already returned to your refund address IN FULL. The link to your refund was provided by email.
Best regards,
ChangeHero Team
Transaction miner fee overcharge with 270%
Transaction fees
0.00005 BTC (28.4 sat/vB)
overpaying by 270%
For a small LTC2BTC transaction the miner fee was choose around 2.3$ (28at/b) when the higher fee was 10sat/b
PS: I already talk on the websitte chat support and provide all the information. Fix the overpaying miner fee because is straight up thuggery to pay with 270% more than the real price. Do not ask me for more information because I'll not provide here any transaction id.
#RESPECTprivacy
update: what you did here is very bad and I ask you to remove the amount I receive it, I do not complain about the bitcoin I got , I complain and give 1star because the miner fee was overpay with 270%
EDIT your answer and delete the amount !!
April 7, 2022
Unprompted review
Reply from ChangeHero
Dear customer,
We are sorry to hear that you are not satisfied with the experience of using ChangeHero.
We have looked into the case thoroughly and it appears that you were estimated to receive 0.0003487 BTC and in fact received 0.0003485 BTC. The transaction was created with floating rate which explains this slight difference.
All the fees, including the miner fee, are already included in the final estimation which means that you were shown the amount of funds you get minus fees before proceeding with the trade and agreed to this conditions.
The miner fee changes constantly and is chosen to be sufficient to provide fast payouts to our customers without delays.
Best regards,
ChangeHero Team
Easy UI and pretty fast transac
February 13, 2022
Unprompted review
Reply from ChangeHero
Hey, Md Islam!
Thank you very much for the feedback. We are happy that you are satisfied with our service. We hope to see you soon at ChangeHero.
Best regards,
ChangeHero Team
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