Chapelhouse Motor Group Reviews 1,009

Recently bought a new mg3 hybrid from Chapelhouse. I mainly dealt with Sam but also got some help from the manager Ben. Sam told me he had not been working at Chapelhouse for very long however this did not come across at all. He had excellent interpersonal skills and wasn't in anyway pushy with the sale. On pick up of the car he had been briefed that I didn't have much time so had prepared all the documents and I was good to go after a quick run down of the essentials. Sam filled in the blanks by sending me an additional personalised video. In addition to all this I was given a good price for my trade in car and the finances were sorted in a smooth and timely manner without any hidden charges. I would certainly by again from Chapelhouse.

It has been over 2 weeks since my previous review and over 4 weeks since the deposit was taken and the issue still hasn't been resolved. I did receive a call from ChapelHouse Bolton MG's 'new' Sales Manager' on the 16th April, apologising for Josh Byrom's incompetence/failures and for taking a deposit for a car that did not exist/was available. He advise that Josh would call me the next day to process my refund. 1.5 weeks later and I am still waiting for a call and my refund. Not sure if its just Josh Byrom's incompetence or something more worrying going on at ChapelHouse Bolton MG.

(EDIT 30/04/26 - Ignore the responses they put on here as they don't actually do anything. Please, for the sake of your health and your life, do not deal with this place! I would not like anyone to go through what I am going through right now! I don't know how they sleep at night!)

I was hoping to avoid this but unfortunately have no option as internal communication has failed.
​I am beyond disgusted with the service at Chapelhouse St Helens.
My vehicle has been in and out of their workshop for over ten months with recurring and progressive issues that they have consistently failed to diagnose or repair correctly.
What started as an air conditioning issue in May 2025 has spiraled into a much more serious situation.
​After multiple failed "first stage" repairs—the cars condition has only deteriorated. They have now discovered corrosion in the wiring loom caused by a water leak. Despite this, the dealership has been evasive about whether the car is actually safe to drive. When I asked for confirmation of its roadworthiness, I was told by staff, "We cannot confirm nor deny that the car is roadworthy". When I asked for that and for the issues found to be put in writing to me and made them aware of my disability and they have a duty of care as they are an ombudsman member, I got an email from the service manager stating they will not be doing the repairs now needed, due to their negligence.
​As a customer with a disability, the refusal to provide a safety report is incredibly dangerous and upsetting.
It is deeply concerning that a professional dealership would return an unroadworthy vehicle to a vulnerable customer and refuse to perform necessary repairs, (repairs that are only needed due to their failure to identify and repair the leak during the first visits)—even after MG UK confirmed coverage for the costs.
​The lack of accountability and communication here is staggering and am still fighting to get a professional report on the vehicle's condition.
When I asked why the leak was not identified in the initial visits despite the car presenting with progressive electrical issues and water ingress being a common known issue for this car, The service managers response was "MG didn't tell us to check for it". It is concerning that qualified mechanics here appear unable to perform simple diagnostic tests.
I am now back to square one with this car, a car that could cause my death before it can even be seen elsewhere. I am ignorant to the extent of the damage and roadworthiness as chapelhouse refuse to tell me.
​Avoid this place if you value your health, safety and professional competence.

Totally unprofessional and holding a customers money will not give back do not deal with this shambles of a car sales company totally unprofessional I was asked to put a £99 holding fee down. For a car I was going to look at in the Bolton branch I was assured the money would be given right back either way if I decided to go ahead with taking the car out on finance or if I decided not to go ahead I paid the fee over the phone on my credit card spent over an hour speaking to a lady who works there discussing the price of the car how much monthly payments would be everything that is discussed for finance of a car I arranged to come in on the Saturday with my partner to take a proper look at the car and make my mind up if we was going to go ahead with the finance we traveled from Clitheroe to Bolton this lady assured me all the information and everything we had discussed would be passed onto her colleague and the monthly payment which she had given me so we would not have to go through it all again we got there no one knew anything about it ended up speaking to some lad who worked there who tried to say the payments would be dearer then stated from the lady this right away put both of us off going any further very unprofessional from the start I said I would think about it the lad said I would get a phone call Monday to sort everything out and sorry about the mix up we went away still undecided we did like the look of the car and thought if the price we was originally stated stated the same we would go ahead with the finance no phone call Monday I had to phone the dealership which I wasn’t happy about it just felt like they wasn’t interested long story cut short we went elsewhere took a new car out on finance had everything done and dusted in the space of the day so I contacted chapel house spoke to the lady who originally dealt with me and took the payment over the phone told her we wasn’t going ahead with the car I wasn’t happy with the way everything was dealt with an I wanted the money putting back onto my card she said it would be put back on nearly two week later still no refund put back onto my card I contacted the dealership to ask why was this so the lad decided to tell me the reason why is because the money was paid through my credit card and they can not put it back onto the credit card well if that was the case why did they not phone me tell me this and ask for another card to pay the money back onto like I told him so I gave him my bank card details and asked how long will it take for the money to go back he said around 5/7 days I waited no money on card again I phoned spoke to the sane lad said I am still waiting for the money to go back he said he had passed the details onto the department that deals with the refund and would contact them to find out why I was still waiting and would contact me back no contact back from him I waited another week and phoned again asked for him who’s name is Josh but got told he’s busy I asked for a manager he was busy but I was promised a phone call back no phone call I phoned again to be told the same this has been going on now for around5/6 weeks I constantly contacted this dealership asking why they are keeping a customers money that does not belong to them and it shouts out desperation from them to hold £99 because they never got a sale time after time I have phoned this dealership asked for the manager to contact me back but no one has the decency to give me a phone call all I get everytime I phone and ask for a manager to come to the phone is either he is not in the building or he is busy I have now contacted the main Mg contact centre to log a complaint about this sham of a dealership I have told them everything that is happening and asked them to deal with this I am absolutely disgusted that chapel house think it is exceptsble to take money that does not belong to them they are the most unprofessional dealership I have had the misfortune to have any dealings with stay away from them if you don’t want money being took from you and not getting back they are a total joke of a dealership

Gary and Toni have been absolutely fantastic

Dan Gargan was brilliant from start to finish! He worked within our budget, gave us many of great options and was a delight to work with throughout purchasing our new car! Thanks Dan your a star :)

Thoroughly Enjoyed my visit today, no hard sell, very informative, great quality cars on display and also, the lads were spot on too! I really enjoyed having the pleasure of chatting with Dan and Aiden today, they made me feel comfortable and well informed, i look forward to my next visit! see you soon!

Enquired on the Jaecoo before being met by a salesman Dan Gargan, couldn’t have been happier with how he treated me and my journey, professional manner with a relaxed not pushy personality, very well looked after and I couldn’t be any more excited to collect my new Marco 7 today, thanks Dan!

I recently bought a car through and the whole experience was brilliant. From the initial consultation, I was given plenty of options and clear information, including all the offers available at the time. The test drive was really informative, and every question I had—big or small—was answered with patience and honesty.

Throughout the sale, and even afterwards, I felt fully supported. Nothing was too much trouble, and the communication was spot on. I’m really pleased with both the car and the service I received.

Aiden Gray Piano from chapel house southport was very helpfull and Im very happy for his work what his doing with my application
Hi was quick and very professional very helpfull Im glad for his help thanks Aiden your a gentleman thanks an thanks

Fantastic services Aidy was brilliant from start to finish would 100% recommend

Can’t recommend these guys enough, we went several times to the show room and asked loads of questions, all the guys there especially Aidan who dealt with us were brilliant, this is our first ever car on pcp so it was a big deal for us and that was recognised and appreciated by them, unusual for car sales as they are normally just after the sale, there was no pressure and that was why we went with them, Aiden was a font of knowledge on the car and answered all the little questions that you have and the deal we got was excellent.
Really professional outfit great service will be going back for our next car to these guys.

After leaving a bad review for these i got a reply from them saying contact them on the email given. After doing this they still havent replied.

Absolutely shocking in every department. Do not go here

Went to visit the site. Amazing selection of cars. Great deals on the JAECOO and OMODA brands too

Great experience buying a new car today the Jaecoo 7. Service was great. The Guy (Raimond) dealing with me was brilliant from start to finish. Happy customer 😁

Been buying cars from Chapelhouse Southport for years, I have never had any issues it’s so nice to go in and feel welcome the guys always go out their way to help - the manager dan and wes made it so easy for us to decide I went in sometime last year before our holidays they even spent time chatting with us asking how it went I was amazed they hadn’t forgotten - you aren’t just a customer with little details like that it made the experience so much better definitely go and see these guys

Incredibly impressive service by Dan Gargan, the moment my wife and I walked in. I wish if there was a 7 star option.

Had a good experience, Garry Andrews is very friendly and helpful. Came in on his, off day to help us. I would recommend his services to everyone.

Just picked up my eighth Suzuki Swift and, as always, am delighted with the car, customer care and professionalism afforded by the whole team.
Special thanks to Dan and Kamil

Boss experience with Matt Richardson. Proper knowledgable guy