My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
Company replied
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington. The offside rear stop light had just failed. Within 30 minutes, it had... See more
Company replied
James was so helpful throughout the entire process. He got the car ready quickly and in time for me needing it, even going the extra mile and valeting it himself when he knew there wouldn't be time to... See more
Company replied
Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Extremely disappointed
After previously proving 5*reviews with this garage I was really disappointed to have recent poor experience over 2 weeks ago and STILL waiting on a call back. After spending just over £300 on a service I came to collect my car and noticed my NSF wing was scratched on one panel - I suspect from the valet and on raising this with a senior member of staff I believe this is not the first time. I then went to start my car and the battery was flat - never skipped a beat prior to thus and had only been in the garage for 48 hours.
I have never received a vehicle health check or a formal apology for the damage or inconvenience I've experienced. We've purchased two cars from here now and returned every year for servicing on both vehicles but clearly loyal custom or a main deal experience is no longer a thing. Please be mindful if considering booking your car in here.
June 20, 2026
Unprompted review
traded my jaguar xe in for a brand new…
traded my jaguar xe in for a brand new mg hs very suprised how good it is if you want a new car go see JAMES not pushy relaxed and extremely helpful i had no intentions of buying new only for james god am i glad .FAB car really well built and a 7 yr warranty happy days would recommend this dealership
June 25, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Don,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear about your experience trading in your Jaguar XE for your new MG HS and that James made the process so relaxed, helpful, and pressure-free. It’s great to know he helped you find a car that genuinely suited you and turned what wasn’t originally planned into such a positive experience.
We’re also pleased to hear you’re enjoying your new MG HS and taking confidence in its build quality and warranty.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to James and the team at Chapelhouse MG Southport. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.
Suzuki Vitara purchase
Fazian dealt with my purchase in a very friendly, patient, and professional manner despite all my telephone calls and the extreme heat.
The whole transaction went very smoothly thanks to him and the manager Tom. I would certainly recommend Chapelhouse Blackburn to anyone.
June 27, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Francis,
Thank you for taking the time to leave your review.
We’re delighted to hear that your Suzuki Vitara purchase was handled in such a friendly, patient, and professional manner by Faizan, even during the busy period and extreme heat. It’s great to know that he, along with Tom, helped make the whole transaction run smoothly for you.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Faizan, Tom, and the team at Chapelhouse Suzuki Blackburn. We hope you enjoy your new Vitara and look forward to welcoming you back in the future.
I put a deposit down for a car
I put a deposit down for a car. Changed my mind and requested my money back. I was told it'd be refunded back to my debit card. 2 weeks later, no refund. I called them back and i was told the refund was never processed in the first place bec they needed my bank account details. It's been nearly a month and still no refund.
May 30, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Eu,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience regarding your deposit refund and that there has been a delay in resolving this matter. This is not the level of service we aim to provide, and we understand how frustrating it must be.
We would encourage you to contact the Chapelhouse MG Wigan Pier team directly so they can urgently review your case and ensure this is resolved as quickly as possible.
We appreciate you bringing this to our attention, please contact our customer experience team on customercarewiganpier@chapelhouse.co.uk for us to review.
Recently had my car serviced from here…
Recently had my car serviced from here and i cant recomend them enough from start to finish, professional at all levels and kept me informed. Brilliant service.
June 19, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi John,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such a positive experience when having your car serviced at Chapelhouse OMODA & JAECOO Blackpool. It’s great to know that the team provided a professional service from start to finish and kept you informed throughout the process.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to the team. We look forward to welcoming you back in the future.
I have just bought the new MGZS & I've…
I have just bought the new MGZS & I've got to say its more than worth the money.
My intention was to buy a 2nd hand model, but their sales assistant Gary- quiet a happy individual - showed me the new model & it just clicked.
Not that he was pushy, but rather amiable, & let the product do the talking.
However when I needed to question something then he answered in an instant.
I found the experience very professional and customer focused, with Gary very knowledgable of the product.
I have to say that Gary himself is a credit to the company as he very quickly built a rapport with myself & my wife & allowed us time to look at the vehicles without being that constant shadow, you sometimes get.
When I went to pick up the car, he also showed me the MG annual service contract & I took advantage of this at the same time.
All in all, an easy, comfortable, and friendly experience & I would have no hesitation in recommending the company in the future.
June 19, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear that you are enjoying your new MG ZS and that Gary provided such a professional, friendly, and customer-focused experience throughout your journey. It’s great to know he took the time to understand your requirements, answer your questions, and allow you and your wife the space to explore your options without any pressure.
We’re especially pleased that Gary’s knowledge and approachable manner helped you feel confident in your decision, and that he was able to introduce you to both the new MG ZS and the service plan that suited your needs.
Thank you for your kind words and recommendation. We’ll be sure to pass your feedback on to Gary, who will be delighted to hear how much his efforts were appreciated.
We wish you many happy miles in your new MG and look forward to welcoming you back in the future.
Exceptional group of guys with the boss…
Exceptional group of guys with the boss Jonathan willing to come and speak to customers find out our needs and find the right car at the right price.
I dealt with Tom and he was brilliant and I thoroughly recommend this dealership.
June 16, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Michelle,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that you had an exceptional experience at Chapelhouse OMODA & JAECOO Blackpool and that Jonathan and Tom took the time to understand your needs and help you find the right car at the right price. It’s wonderful to know the team made the process so positive and supportive for you.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Jonathan, Tom, and the wider team. We look forward to welcoming you back in the future.
Great experience having my car…
Great experience having my car serviced, really nice showroom and friendly staff.
June 20, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Mark,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had a great experience having your car serviced at Chapelhouse OMODA & JAECOO Blackpool, and that you found the showroom welcoming and the team friendly throughout your visit.
We really appreciate your kind feedback and look forward to welcoming you back in the future.
Great service from the service team and…
Great service from the service team and the manager Lewis was able to help with any questions I had ! Thanks guys
June 19, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Louise,
Thank you for taking the time to leave your review.
We’re delighted to hear that you received great service from the team at Chapelhouse OMODA & JAECOO Blackpool and that Lewis was able to assist you with any questions you had. It’s great to know you felt well supported throughout your visit.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the wider team. We look forward to welcoming you back in the future.
Had my car serviced at the Blackpool…
Had my car serviced at the Blackpool branch. They did everything I asked, the car was ready before the agreed time and washed too! Fantastic service, well done
June 19, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Sandra,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had a fantastic experience at Chapelhouse OMODA & JAECOO Blackpool and that the team were able to carry out everything you requested. It’s great to know your car was ready ahead of the agreed time and returned to you clean and washed.
We really appreciate your kind feedback and will be sure to pass your comments on to the service team. We look forward to welcoming you back in the future.
I bought a Ford Fiesta here 8 months…
I bought a Ford Fiesta here 8 months ago. The purchase went through ok, but it’s taken a long time to get some things I had been promised. I eventually got a second key about 2 months later after several personal visits and phone calls. I am still waiting for a parcel shelf and a valeting which was promised, but I have basically given up on it. I also assumed I would have been given a new MOT when I bought the car, but it was already 3 months used.
June 17, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Daniel,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has fallen short of expectations and that there have been delays in receiving the items and services you were promised. This is not the level of service we aim to provide, and we understand your frustration, particularly given the need for multiple follow-ups.
Your comments regarding communication and aftersales support are taken seriously, and we would like the opportunity to review your concerns in more detail to see what has happened and how this can be resolved. If you are willing, please contact our customer care team on customercaresouthport@chapelhouse.co.uk directly so we can look into this further for you.
Had a very good experience
Had a very good experience , Thankyou Gary Andrew’s you’ve been the best salesman we’ve had in all the years of buying cars, nothing to much trouble and explaining things to us, we r made up with Suzuki Swift. Thankyou Gary for making it all so easy. Janet & William Mason
June 16, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Janet & William,
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you had such a positive experience and that Gary Andrews was able to support you throughout your purchase. It’s fantastic to know he took the time to explain everything clearly and made the whole process easy and enjoyable for you.
We’re so pleased you’re happy with your new Suzuki Swift, and we really appreciate your kind words and recommendation. We’ll be sure to pass your feedback on to Gary.
Aiden (motorbility)
Aiden (motorbility) was great with myself and my son, who will be my driver, throughout the process. He was very friendly and very knowledgeable and made it easy for us.
June 15, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Elizabeth,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Aiden provided such a positive experience for both you and your son throughout the Motability process. Making the journey as straightforward and stress-free as possible is important to us, so it’s wonderful to know that Aiden’s friendly and knowledgeable approach helped make everything easy for you.
We really appreciate your kind feedback and will be sure to pass your comments on to Aiden.
Avoid at all costs
Avoid at all costs. Sold me a used MG 3 with no service history. Missing spare key and faulty rear window.
After months of being ignored they finally repaired the window and gave me the key. However, no service history.
I went to the Motor Ombudsman who awarded me return of the vehicle. Chapelhouse did not engage at all in the process. This goes against the codes of practice which they agree to work to.
They are now ignoring any of my correspondence and I am keep getting directed to Su Mawdsley who will not respond to any emails.
I have been left no choice but to start formal legal proceedings.
Avoid at all costs!
September 26, 2025
Unprompted review
Reply from Chapelhouse Motor Group
We are sorry to read of Mr Doyle's dissatisfaction and note the comments made.
As this matter is currently being considered through The Motor Ombudsman's Alternative Dispute Resolution process, it would not be appropriate for us to comment on the specific allegations raised.
The Motor Ombudsman confirmed to both parties on 6 June that, as an agreement could not be reached following the initial assessment, the case has now been referred to an Ombudsman for formal adjudication. We remain committed to engaging fully with this independent process and will provide all information and evidence requested to assist in reaching a fair and impartial decision.
In the meantime, it would be inappropriate for us to comment further while the adjudication is ongoing.
Stay well clear of the service manager if you have a wife
Stay well clear of chapelhouse Suzuki omoda & jaecoo Blackpool. The service department and Manager is horrendous
April 15, 2026
Unprompted review
My wife had to leave this company as a…
My wife had to leave this company as a sales executive working in the omoda & Jaecoo brach in Blackpool, due to the service manager Lewis sexually harassing her in the work place. Saying inappropriate comments wanting to see her breasts. I also worked there as a valeter and heared him saying inappropriate things to her which I was not happy woth. When reported to HR they said they couldn't move forward with the investigation due to lack of evidence. But still had 2 witness statements from members of staff. Absolutely disgusting company and all there interested is not in the welfare of their staff but who makes them money
May 21, 2026
Unprompted review
Very helpful and friendly.
Picked up my brand new Suzuki Vitara Ultra today.
There were some delays with delivery dates but with the help of Gary Andrews and Toni Gould who both went above and beyond in tracing my vehicle I'm now one happy person. I was getting anxious about the delivery as I had a really specific request but both Gary and Toni always eased my anxiety and I can't thank them enough. When I went to pick my vehicle up today Gary had already put petrol in the tank and all of my 'add ons' were in place. I have taken out a service package which is very reasonable so I'll be popping in to Chapelhouse Suzuki from time to time and should I be in the market for another vehicle Chapelhouse Southport will be my first stop. I have no hesitation in giving a 5 star review.
Susanna Boggan.
June 12, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Susanna,
Thank you for taking the time to leave such a fantastic and detailed review.
We’re delighted to hear that Gary Andrews and Toni Gould went above and beyond to support you throughout the delivery process of your new Suzuki Vitara Ultra. We understand how important clear communication and reassurance are, especially when waiting for a new vehicle, so it’s great to know they were able to ease any concerns and keep you informed along the way.
It’s also wonderful to hear that your handover experience went so smoothly and that the vehicle was prepared exactly as requested, with everything in place for you on collection.
We really appreciate your kind words and your recommendation, and we look forward to seeing you again when you’re next in for servicing or when the time comes for your next vehicle.
Helpful and easy purchase
Gary was very helpful and reassuring. He was very patient with me and helped with all of my paperwork
June 11, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Dannii,
Thank you for taking the time to leave your review.
We're delighted to hear that Gary made your purchase experience easy and straightforward. It's great to know he was patient, reassuring, and able to help you with all of the paperwork throughout the process.
We'll be sure to pass your kind feedback on to Gary, who will be pleased to hear your comments.
Thank you James!
James was so helpful throughout the entire process. He got the car ready quickly and in time for me needing it, even going the extra mile and valeting it himself when he knew there wouldn't be time to get it properly done, he's also given me a free valet when I'm ready! Fantastic customer service from start to finish.
June 5, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Barney,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that James provided such outstanding customer service throughout your experience. Going above and beyond for our customers is something we strive for, and it's wonderful to know that James made sure your car was ready when you needed it, even taking the extra step of valeting it himself to ensure everything was prepared on time.
Your feedback highlights exactly the kind of dedication and commitment we aim to deliver, and we're sure James will be delighted to hear your kind words.
Thank you for choosing Chapelhouse, and we hope you enjoy your new car.
Very happy with my experience buying my…
Very happy with my experience buying my first car at Chapelhouse, helped by Gary Andrews. Highly recommended!
June 4, 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Mark,
Thank you for taking the time to leave your review.
We're delighted to hear that you had such a positive experience buying your first car with Chapelhouse. Purchasing your first vehicle is a special milestone, and we're pleased that Gary Andrews was able to make the process a positive and memorable one for you.
Thank you for your recommendation. We'll be sure to pass your kind feedback on to Gary.
We wish you many happy miles in your first car and look forward to welcoming you back in the future.
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