CHAPS Heating & Plumbing services Limited Reviews 41

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a fantastic experience with CHAPS from start to finish. Their communication was excellent throughout, keeping me fully informed and making everything straightforward and stress-free. The... See more

Rated 5 out of 5 stars

Highly recommend CHAPS plumbers. I had a plumbing emergency caused by a tenant, in the middle of the Fringe festival...absolute nightmare to get hold of a plumber of course. CHAPS were the one busines... See more

Rated 5 out of 5 stars

A+++++ Called with a suspected leak & burst boiler after all the frost and a lovely chap John came out really quickly. Was super friendly, informative and genuine. Even advised me on what parts I... See more

Company replied

Rated 5 out of 5 stars

Contacted Ian to arrange our annual service of our Inter Gas boiler. He came back to me the same day and agreed to the following week on 30/11. He arrived today on time and completed the service... See more

Company details

  1. Gas Engineer
  2. Heating Contractor
  3. HVAC Contractor
  4. Plumber
  5. Radiator Repair Service

Written by the company

We are an Edinburgh based HEATING AND PLUMBING COMPANY who offer services in and around the Edinburgh area. We offer services such as gas boiler services and repairs, all types of boiler installations, oil heating help and plumbing works. for more info please check out our web site. We are a family run company who have been in the gas and heating trade for well over 30 years and we have a wealth of knowledge and experience in all types of heating and plumbing work. Our priority is customer satisfaction at reasonable prices and the highest standard of workmanship. We are committed to finding the correct solution for all of our customers and are always transparent without any hard selling.


Contact info

4.8

Excellent

TrustScore 5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a fantastic experience with CHAPS…

I had a fantastic experience with CHAPS from start to finish. Their communication was excellent throughout, keeping me fully informed and making everything straightforward and stress-free.

The service on-site was just as impressive. The engineer took the time to properly explain what was going on with the boiler, talked me through the work, and made sure I was comfortable with everything before and after. You can tell they take real pride in what they do.

Overall, I couldn’t have asked for better. A genuinely professional, reliable, and friendly service.

10 out of 10. I’ll definitely be using CHAPS again and wouldn’t hesitate to recommend them to others.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Gas Boiler Service

Ian arrived on time to service our gas boiler and fire. He was very thorough and tidy and also added leak sealer which I had bought without any issue. We have used CHAPS for a number of years and they have always responded when needed. Why go anywhere else.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Gas Boiler Check-up

Gas Boiler Check-up

Have used CHAPS for many years and will continue to do so.

Fast, friendly and well-priced service.

Thank you, Ian!

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, friendly did a great job.
If your looking for a great plumbing service, then look no further.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

The best

CHAPS always do the annual service for my unvented boiler, they are always on time, professional, friendly and tidy.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Contacted Ian to arrange our annual…

Contacted Ian to arrange our annual service of our Inter Gas boiler. He came back to me the same day and agreed to the following week on 30/11.
He arrived today on time and completed the service in his usual cheery demeanor.
Ian installed our boiler several years ago which was a first class job at a reasonable price.
We have used Chaps for for any other plumbing issues we have had.
If your looking for a first class job you can't go wrong with CHAPS.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend CHAPS plumbers

Highly recommend CHAPS plumbers. I had a plumbing emergency caused by a tenant, in the middle of the Fringe festival...absolute nightmare to get hold of a plumber of course. CHAPS were the one business who thankfully came back to me almost straight away, and went way over and above to arrange a visit on the same day, I couldn't believe how helpful and accommodating they were. Great communication, diagnosed and explained the issue then sorted it out quickly and efficiently. I can't thank them enough! Very reasonably priced too - really can't recommend them high enough. Thank you CHAPS!

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Contracted CHAPS for an annual boiler service, for 3rd year running (as well as other jobs). Very responsive, prompt and professional. Always the first point of contact for plumbing jobs.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Moving pipes

I use CHAPS for my boiler service and general plumbing (most recently moving some pipes), I have always found them prompt, reliable and pleasant to deal with, would recommend

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Chaps are outstanding

I have used Chaps for many years. They are reliable, professional and outstanding value. They offer an honest and friendly service and I would recommend to anyone. They have done standard maintenance and repair work, as well as larger jobs such as replacing my boiler.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

A+++++

A+++++
Called with a suspected leak & burst boiler after all the frost and a lovely chap John came out really quickly. Was super friendly, informative and genuine. Even advised me on what parts I could do myself!

I'm clueless when it comes to boilers etc. So really appreciated John talking my partner and I through things in a way that was clear rather than condescending or full of jargin.

Couldn't recommend enough and will definitely be using again and recommending to everyone I know.

December 19, 2022
Unprompted review
CHAPS Heating & Plumbing services Limited logo

Reply from CHAPS Heating & Plumbing services Limited

Big thanks for the lovely feedback :)

Rated 5 out of 5 stars

Efficient and professional CHAPS.

They came at the time specified, were extremely well organised and fitted a complete heating system to my old cramped cottage. No fuss, just got on with it. They completed the job very quickly leaving no mess. Well done CHAPS and thank you. Very Impressed would recommend them to anyone. If I had known how well they worked I would have had it done sooner. sooner,

April 10, 2021
Unprompted review
CHAPS Heating & Plumbing services Limited logo

Reply from CHAPS Heating & Plumbing services Limited

Big thanks for the lovely feedback :)

Rated 5 out of 5 stars

Very good service

Very good service today, and an excellent engineer. My conversation with the office was also excellent thank you. Dan.

November 30, 2020
Unprompted review
CHAPS Heating & Plumbing services Limited logo

Reply from CHAPS Heating & Plumbing services Limited

Big thanks for the lovely feedback :)

Rated 5 out of 5 stars

Emergency call out as i put a screw…

Emergency call out as i put a screw through a pipe! The repair was done in a matter of hours from the call. All sorted, no fuss. Thanks

July 26, 2020
Unprompted review
CHAPS Heating & Plumbing services Limited logo

Reply from CHAPS Heating & Plumbing services Limited

Big thanks for the lovely feedback :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look