Charabancfragrance Reviews 3

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.6

Average

TrustScore 3.5 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Home Decor That Feels Like Art

This aroma diffuser, compared to other diffusers, boasts an amazing solid wood with zero plastic feel. Its craftsmanship is superb and premium—it’s simply a work of art in my home.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Order #71023 still not received and no…

Order #71023 still not received and no update to tracking information for several days

January 19, 2026
Charabancfragrance logo

Reply from Charabancfragrance

"Hi there, thank you for bringing this to our attention. I completely understand your frustration regarding the delay.

I have immediately checked your tracking status (Tracking: UUS61K0480903858031 via UniUni). Our records show the package was out for delivery as early as January 24th, but the latest update on January 28th indicates a 'Failed Delivery' attempt in Coatesville, PA. This usually means the driver could not locate a safe place to leave the package or could not access the delivery address.

We have just sent you a detailed email with the carrier's proof of delivery attempts and contact information. Please check your inbox (and spam folder) so we can help you reschedule the delivery immediately. We are committed to making sure you receive your Charabanc instrument!

Best regards, The Charabanc Team"

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look