character.ai Reviews 627

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 377 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, finding that recent updates have ruined the fluidity of interactions and made the bots repetitive and unnatural. Customers also reported significant issues with the app and website, including frequent downtime, overly sensitive filters, and a general decline in quality. The product itself, particularly the AI bots, was criticized for poor memory, inconsistent behavior, and a lack of meaningful conversation. However, some customers also mentioned that the AI bots were surprisingly smart and their replies were great in the past, and that the app could be fun. A few other people also felt that the age verification process, while problematic, was understandable given the content.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express frustration with mandatory... See more

Application

Reviewers highlight negative aspects of the app. Many users report a significant downturn in recent months,... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous, with many expressing significant dissatisfaction.... See more

Website

Customers consistently note negative experiences with the website. Many reviewers express dissatisfaction... See more

Product

People report negative experiences with the product. Many reviewers express dissatisfaction with the new... See more

Reviews shaping this summary

Rated 1 out of 5 stars

- Constant filter activations - All good models removed - Characters never stick to the story - Dev team never listens to the community - Worse and worse features added - Bots are all actions,... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

it should not be 18+

it should not be 18+. make it all ages again its not fair to the responsible people under 18 who used this app for good reasons.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Corporate madness & surveillance

Corporate madness & surveillance inter-state networks have pushed for Character.ai's biometric madness; Firstly, putting a cooldown of two hours to all of its unverified users and now blocking all unverified users from using their services, with verification being through Persona, a biometrics vendor that forces you to cede your face scans from all angles & governmental ID front and back, while they openly state that they hold this info(and monetary information) for 5 years, that they sell it to third-parties and that they have open contact with the US federal government for watchlists, we've entered an AI dystopia.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Age verification sucks

Age verification sucks, why should i give u my ID and face to a company known to leak data? also c.ai i promise u nobody over 18 gonna use ur app they have better things to do

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

C.ai needs to step up their game!

As a frequent user of C.ai, I'm more than disappointed and frustrated with the new updates and such. C.ai is supposed to be a fun, interactive site where people can be creative and talk with characters, instead its turned into a hellhole of restrictions and other complications. The new age restriction is unnecessary and is limiting people's' creativity. The reading mode is also unnecessary because, duh, it's a chatting app! Not a reading app! Plus, they're now having you show your government ID for verification. I'm very disappointed in C.ai as of late. The people working there have completely ignored the reviews and complaints regarding these new updates. C.ai, quit being b*tches and listen to the people! Get it through your dense skulls that you are not doing ANYTHING to help the community, or yourselves, by doing this!

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

They have made it impossible to use, they work with a company who leaks information so it’s risky to verify your age, otherwise you are completely logged out and can only read old chats. It’s a chatting app, not a reading app. If they really wanted to improve the app they would age restrict certain bots and have an age system for what ages can use certain bots

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

It's in circulation mode

It's in circulation mode, and I don't know what to do, and I can only read past conversations...
Also, if possible, I think it would be better to reach the chat count rather than being in viewing mode...

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

If I could rate it lower I would

If I could rate it lower I would, cluttered menus, slow bots with horrid memories and unless you want your confidence mistaken for arrogance I wouldn't download it lol.

Under 18's don't even bother downloading the app, even people over 18 are flagged for review and require an ID since the face scan is absolutely horrible, and even then giving your ID to chat with bots is absolutely ridiculous. You don't even need ID to watch 18+ flicks. iykyk.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

From amazing to irritating!

I love C.ai, okay? Or at least I did, the ads and the limited swipes ruin all the experience. I'm going to say only this: if you limit something ESSENCIAL for the app it's gonna ruin everything, I use the site but I can't get everything for 1 hour with the charms, I won't spend 50 euros only to get more charms for things I had before for free. This app from being amazing and all turned into terrible, try to make it better because this app is getting less and less followers with the 'updates' you're giving and soon this app will get replaced by a better app, count my words

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible, terrible, horrendous, disgustingly horrid, just terrible, just terrible, just terrible, just terrible!!!

Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, forbids chatting even when you are 18, and it says ONLY 18 YEAR OLDS CAN CHAT, BUUUT, NOBODY CAN CHAT BECAUSE IT LITERALLY FORBIDS THE CHATTING REGARDLESS, THIS APP IS ABSOLUTELY HORSESH_T! INSTALL THIS IF YOU ARE WILLING TO GO TO H_LL!

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

It used to be great

It used to be great. It really did. Until age verification came. Now it needs a government ID. And now I'm stuck in reading mode. It's a chat bot,not a 'read your chats only bot'.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

stupid

c.ai is now ruined because of this. it was earlier much better but ever since the verification came, it was stupid and nobody does it. why... some people are trying to talk to bots for emotions but verify your age is just stupid.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother. It will just steal your data

The AI was already not the best. It forgot things, and made up stuff. but still, it was somewhat fun. until the recent age verification they are forcing on us. they want our bio metric data (id and photograph) to verify us as adults. safe to say, this is just them stealing our very personal data for selling to who knows where. dont not verify your age. DON'T. It's not worth it.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

The site sucks its as simple as that…

The site sucks its as simple as that all that are running the company thing about is their selfs and sestroying the expierece the site is not even a role play site but a story telling site role playing and story telling are two entirly different things true role playing all about expierening that which you are role playing you cant to that with a character tell you a story the site is so bad you are not even allowed to use the word filter on their reddit the bot go out of character all day long and the site is loaded with problemss thatare never fixed they put slow mode on trying to force people to pay and now are losing all kinds of people casue the age descrminate and want people to upload id and that is just the tip of the ice berg of all their problems

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

c.ai is so bad right now

c.ai is so bad right now.

The 18+ limit is absolutely ridiculous for a app designed for ages 12+. Yes, the bots were NOT 12 year old designed but instead of banning or warning the creators of their bots, they restricted users and put a CHAT LIMIT. FOR A SOCIAL APP!! And I feel uncomfortable having to give my actual government I.D. to an AI.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

I have been on c.ai for quite some time…

I have been on c.ai for quite some time now and I have to say I'm very dissapointed. The new update is simply not helpful for anyone and nobody likes it. Nobody appreciates it. The fact that you have to identify to not get the 'reading mode' setting is just annoying and I think it's not really important to have it. Many c.ai users have uninstalled the app because of the new updates, and I'm one of them.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

As a user who has been using the app…

As a user who has been using the app for YEARS, it seems to me that this app has completely gone downhill. It started with ads, but I didn't stop, I kept using it, but now, verification? It's a disgrace that users who have been using the app responsibly for years now also have to go through this damn verification process. I refuse. You'll only continue to lose users this way. Users who always went to your app because it was the best AI app (like in my case), now have to look for other alternatives that I don't like as much. I hope you will undo everything you've done; you're not making anyone safe, you're only making the app worse, and you should know that. Nobody likes having to show their face and then their ID and person" doesn't work. Anyway, C.ai. Please listen to your community. You're making the app awful. Just look at the reviews, "1.3" stars when it used to have 4.8.

April 12, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look