I can't begin to express my deepest appreciation for the beautiful and breathtaking artwork that your staff produced for my friend who recently lost her son to brain cancer. She was so incredibly tou... See more
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I ordered a drawing about 10 days before I needed it after another party had let me down on delivery. The drawing was for a 50th anniversary celebration for a old friend. The package arrived one da... See more
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I couldn't have been happier. I wanted a picture of both my son's pets and they were able to create a really unique drawing from the two separate photos. The communication was excellent, there were o... See more
Company replied
Charcoal and Pencil did a great job creating a charcoal drawing of our son! We asked for a specific size so that it fit the frame we already had. It looks perfect! They also responded quickly with any... See more
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Company details
Written by the company
At Charcoalandpencil.com we get a real artist to hand-draw your photo in charcoal and pencil. All drawings are 100% hand-sketched (museum-quality) and delivered in 2 weeks.
Contact info
Express Lane 4283, 34238, Sarasota, United States
- (888) 406-3588
- help@charcoalandpencil.com
- charcoalandpencil.com
4.6
Excellent
97 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful work and likeness
Beautiful work and likeness - i have given my daughter pictures of each of her children when they turn one. So far I have commissioned two pictures.and look forward to more babies and more art to give my kids
Price and professionalism and overall great experience. 👍
February 1, 2025
Unprompted review
Reply from Charcoalandpencil.com
Dear Kathleen,
We are beyond grateful for your thoughtful review and for sharing your experience with us. Knowing that our artwork has become a cherished part of your family’s tradition is truly heartwarming. It’s incredibly special to hear that you’ve been gifting these portraits to your daughter as each of her little ones turns one—what a beautiful way to capture and celebrate these precious moments!
It has been an absolute pleasure working with you, and we can’t wait to create more portraits for your growing family in the future. Your kind words about our pricing, professionalism, and overall experience mean so much to us, and they serve as a reminder of why we love what we do.
Thank you once again for trusting us with such meaningful pieces of art. If there’s anything we can do for you or if you ever need another portrait, we’re always here for you.
With gratitude,
The Charcoal and Pencil Team
I sent a picture of a buck by a bush…
I sent a picture of a buck by a bush taken from a family members home in North Carolina. Excellent work. The drawing was magnificent and the frame work made the whole piece. I gave it as a Christmas gift and they were amazed and thrilled. Thank You for the amazing work you do!! I would highly recommend and use again for future drawings.
December 25, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your kind words, Jennifer. Your appreciation means a lot to us. We are delighted that your family was thrilled to see the artwork, and we appreciate your recommendation. We look forward to work with you in the future.
The drawing was exactly what I was…
The drawing was exactly what I was expecting some thought it was a photograph. Customer service was very responsive when I had questions and delivery was in time frame estimated. I would highly recommend Charcoalandpencil to anyone wishing this type of drawing from photo.
December 24, 2024
Unprompted review
Reply from Charcoalandpencil.com
Dear Randall,
Thank you so much for taking the time to share your kind words and leave such an incredible review! We are truly thrilled to know that the drawing met your expectations and even amazed others to think it was a photograph. Our artists pour their heart into each piece, and it means the world to us when clients like you recognize and appreciate their efforts.
It’s also fantastic to hear that our customer service team was responsive and that the delivery met your timeline. We take great pride in ensuring the entire experience, from inquiry to delivery, is as seamless as possible for our customers.
Your recommendation means a lot to us, and we’re deeply grateful that you trusted Charcoal & Pencil to bring your vision to life. If you ever need another custom artwork or have friends or family who do, we’d be honored to assist again.
Once again, thank you for choosing us, and for the heartfelt review.
Wishing you all the best, and we hope the artwork continues to bring joy and admiration for years to come!
Warm regards,
Charcoal & Pencil Team
I had a great experience with Charcoal…
I had a great experience with Charcoal and Pencil. It was an emotional gift and it surely delivered. My only negative comment, is for the amount of money that is cost for the print and digital copy would have been appreciated.
December 28, 2024
Unprompted review
Reply from Charcoalandpencil.com
Hello Mark,
Thank you so much for sharing your heartfelt feedback and for choosing Charcoal and Pencil for such a meaningful gift. We’re deeply honored to have played a part in creating something so special and emotional for you.
We sincerely appreciate your suggestion and continuously strive to enhance our offerings. Your input helps us grow, and we’re truly grateful for it.
It was an absolute pleasure working on your artwork, and we hope it continues to bring joy and cherished memories for years to come. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
Charcoal and Pencil Team
Great experience
Great experience! I received my art much quicker than expected and the accuracy to the picture I submitted is uncanny! Thanks so much
December 20, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much, Kyle. We are glad to hear you are happy with the artwork.
It turned out exactly how I requested…
It turned out exactly how I requested it!
December 23, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you, Michelle, for your kind words. We are glad to hear that you are happy with the artwork.
I had the most wonderful customer…
I had the most wonderful customer service and experience with my order of a drawing of my late dog. I’d highly recommend this company. They are responsive and the quality of their artwork is top notch.
December 16, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your kind words. We are glad you are satisfied with our service. Thank you for your recommendation. It means a lot to us.
Received my drawing in acceptable time…
Received my drawing in acceptable time frame. Got updated about my order. Responded to my email when I had questions. The art work was great and what I wanted. Would recommend them to anyone looking for similar purchase.
December 30, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you, Bonnie, for your kind words. We are glad to hear that you're satisfied with our service. We appreciate your recommendation.
Very happy with the work completed. The replication of the photo was stunning.
Very happy with the work completed
November 13, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your kind words. We are glad you liked the artwork.
Exceptional Talent and Attention to Detail
Exceptional Talent and Attention to Detail!
I was absolutely blown away by the quality of the artwork I received from Charcoal & Pencil. The artist captured every detail with such precision and care—it felt like the portrait came to life. From the subtle shading to the meticulous linework, the craftsmanship is truly unparalleled.
The process was seamless from start to finish. The team was responsive, professional, and genuinely passionate about creating something special. They kept me updated at every stage and delivered ahead of schedule, which was a delightful surprise.
This piece has already become a treasured part of my home, and I can’t wait to order another one for a gift. If you’re looking for an artist who delivers stunning, heartfelt work, look no further than Charcoal & Pencil. Highly recommended!
October 30, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your heartfelt review! We’re thrilled to hear how much you loved the artwork and that it’s now a treasured part of your home. It means the world to us that the details and care we put into the piece resonated with you so deeply.
Your kind words about our team’s responsiveness and passion truly motivate us to continue delivering our best.
We can’t wait to create another piece for you. It's always a joy to work on meaningful projects like yours. Thank you for recommending us and for your trust in Charcoalandpencil!
The personal touch and compassion!
December 22, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you for your kind words. It means a lot to us. We try our best to provide the utmost customer satisfaction. Thank you for choosing Charcoalandpencil!
Sentimental Gift
Website was very easy to use, customer service reached out often with updates, the artwork was absolutely stunning, the artist was very talented and captured the emotion of a sweet moment perfectly. Highly recommend!
November 9, 2024
Unprompted review
Reply from Charcoalandpencil.com
Dear Andrea,
Thank you for your incredible review! We are so thrilled to hear that you had such a wonderful experience and that the artwork brought out the emotions of the moment so beautifully. Knowing that the artist was able to capture the essence of such a sweet moment means the world to us.
Your kind words about the process and the recommendation truly motivate our team to keep delivering exceptional experiences. We hope the artwork continues to bring joy and serves as a cherished keepsake for years to come.
Thank you for trusting us with such a special piece. We look forward to working with you again in the future!
Excellent at every step
The communication with the person handling my order was exceptional and the process was smooth and seamless. The artist did an excellent job.
November 18, 2024
Unprompted review
Reply from Charcoalandpencil.com
Dear Elizabeth,
Thank you so much for your kind review! We are thrilled to hear that you had an exceptional experience with our team and that the process felt smooth and seamless for you. It was an absolute pleasure working on your artwork, and we’re delighted that the final piece exceeded expectations.
Your thoughtful words truly motivate us to continue providing exceptional service and creating meaningful art. We hope your friend continues to cherish the artwork of her parents—it’s a beautiful way to honor such a special memory.
Thank you for choosing Charcoalandpencil.com. We look forward to serving you again in the future!
Beautiful drawing, excellent service
Beautiful drawing and excellent communication and service, they were great at making sure the art was as requested. Amazing pricing. Can’t recommend highly enough!
December 9, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much, JohnMark! We’re thrilled to hear that you loved the charcoal painting and had an excellent experience with our service. Your kind words about our communication, attention to detail, and pricing mean a lot to us. It was truly a pleasure working on your artwork. We look forward to creating more beautiful pieces for you in the future. Thanks again for your recommendation!
Beautiful, lifelike charcoal drawing
I used Charcoal & Pencil to draw a charcoal picture of my boyfriend’s cat. My boyfriend had been asking for this for a while but I had no idea where to get this done. Throughout the entire process, Charcoal & Pencil sent me proofs and communicated the progress. I even asked them to have the drawing done before my boyfriend’s birthday and they delivered! The drawing is absolutely beautiful! My boyfriend was so excited and touched when he received the drawing. I would definitely use Charcoal & Pencil again!
October 18, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your kind words, Lauren. We are glad to be a part of this project. We are joyous to know that he was touched to receive the artwork. We are looking forward to working with you again. Thank you for choosing Charcoalandpencil!
The picture was absolutely amazing
The picture was absolutely amazing, so life like. Company is amazing very prompt and very professional.
October 10, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your kind words. We are glad you loved the artwork. Thank you for choosing Charcoalandpencil!
Reply from Charcoalandpencil.com
Thank you so much for your kind words! We are glad you liked the artwork.
good design
August 14, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you for your feedback! We’re glad you liked the artwork.
The company I found on line
The company I found on line. I was a little worried to contact because of all kinds of scam's. Your company was very professional and always emailed me back right away with my questions. The art work was fantastic.
You are in my favorites for ever!
Thank you!
July 2, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for your kind words and for trusting us with your artwork. We're delighted to hear that you found the artwork fantastic. It's wonderful to know that we're now in your favorites!
Thank you again, and we look forward to working with you in the future.
Really loved the finished product
Really loved the finished product. Also the delivery packaging was done really well.
June 6, 2024
Unprompted review
Reply from Charcoalandpencil.com
Thank you so much for choosing us, Angela! Your satisfaction is our top priority, and we're delighted to have hit the mark for you. Your encouraging words inspire us to continue doing our best to provide worthwhile service. It was wonderful working with you, and we eagerly await the opportunity to work with you again!
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