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Chards Coin and Bullion Dealer Reviews 

10,213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery, often highlighting the secure packaging and prompt arrival of their orders. Many people appreciate the helpful and polite staff, who are described as professional and knowledgeable, making transactions smooth and pleasant. The products themselves are also well-received, with consumers noting the quality and variety available. However, some customers also noted inconsistencies in pricing when selling items back to the company, feeling that the application of rules sometimes led to outcomes that benefited the company. There were also occasional remarks about product condition descriptions not fully matching expectations and concerns about receiving multiple items of the same design when variety was anticipated.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent, professional,... See more

Delivery service

Consumers find delivery service to be a positive experience, consistently praising its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product, often praising the competitive pricing and the... See more

Price

People report positive experiences with price, with many reviewers consistently highlighting competitive and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Chards for a few years now both to sell scrap metal or bullion and to purchase from them. They are polite and happy to help while offering great prices both for buying from and selling t... See more

Company replied

Rated 5 out of 5 stars

Being a relative newcomer to the metals market its really great to find a company that you can trust with great pricing, great delivery and all round great service. Trust is a real big thing these day... See more

Company replied

Rated 5 out of 5 stars

Chards are a great bullion dealer and one of the best, cheapest and fairest in the UK market. They are transparent upfront about what % premiums they charge and whenever Vat has been accounted for if... See more

Company replied

Rated 5 out of 5 stars

Used Chards many times now and they are always the same: competitive pricing, excellent comms and safe & secure packaging & delivery. One of my goto firms for bullion….oh, almost forgot the free sweet... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,213)

3,584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website, great price & quick delivery

Website very easy to navigate. Lots of information that helped me make my decision - see their blog posts, helped explains CGT coins and differences . Fantastic price & delivery was quick. Highly recommend

June 27, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Daniel,

Thank you for your fantastic feedback. We’re delighted to hear that you found our website easy to navigate and that our blog content helped you make an informed decision. It's pleasing to know our blog posts helped you understand bullion and led to a more informed investment decision.

It’s great to know that our pricing and delivery met your expectations, and we truly appreciate your recommendation.

Kind regards,
Chards Coin and Bullion Dealer

Rated 4 out of 5 stars

Generally satisfactory

Generally satisfactory, but a bit of a palaver overall. Next time I would deliver to your premises. Your staff were pleasant and helpful. It was a sale not a purchase, by the way. 😄

June 18, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Eric,

Thank you for your review and for using our distance buy‑in service.
We have many customers who prefer to use the Buy-In service;
however we understand the process of sending out the required packaging and then arranging a collection, can take a few days.

If you’d prefer a quicker, more direct experience next time, you’re very welcome to visit our showroom by booking an appointment.
Coming in person means you can meet the team and complete the sale without the additional logistics.

We’re pleased to hear you found our staff pleasant and helpful. Thank you again for your feedback and we look forward to helping you in future

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very professional

Very professional, was attended to by Patrick who was very knowledgeable and courteous. Very well organised, we were even given places of interest to visit while in the area.

June 26, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your kind feedback. We’re delighted to hear that you found the experience professional and well organised, and that Patrick provided such knowledgeable and courteous service.

It’s great to know you enjoyed your visit, and we’re pleased we could share some local recommendations to make your time in the area even more enjoyable.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Your exceptional kindneThe Kindest Customer Service I've Ever Experiencedss has made me…

Your exceptional kindness has made me admire your business even more.

June 17, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Robert,

Thank you for your kind words. We’re truly delighted to hear that your experience has strengthened your confidence in our business.

We always aim to provide a considerate and supportive service, so your feedback is greatly appreciated.

Kind regards,
Chards Coin and Bullion Dealer

Rated 3 out of 5 stars

Random Coin Choice Disappointing...

Price for the silver coins was the best around and delivery charges extremely fair.
Only 3 stars is due to the fact I ordered 5 coins that were of Chards choosing and could be from a selection of different UK designs. So why was Chards, in my opinion lazy and sent 5 of the SAME design and the SAME year?
Very dissapointed, If they had all been different, then it would've been 5 star.

June 25, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for taking the time to share your feedback. We really appreciate your comments about our pricing and delivery charges.

We’re sorry to hear that your order didn’t meet your expectations. For this listing, our system automatically selects items based on what we currently have in stock, so we’re unable to guarantee or offer a choice of specific dates or designs, as noted on the product page. This is reflected in the price, which is typically more competitive than individually selected coins.

We completely understand your expectation of receiving a variety of designs, and we’re sorry that on this occasion the selection you received did not meet that expectation. If having a mix of designs or specific years is important, we do offer other products where you can choose exactly what you’d like—though these do usually carry a slightly higher premium for that added flexibility.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

First Time Investing in Coins

This was my first time investing in coins, I choose Chards from a recommendations from a friend and AI results. I was not disappointed. I visited the Blackpool office to purchase my coins. The staff were extremely helpful and no question was stupid. I dealt with a lady called Hilary she was very helpful and nothing seemed to be an issue or a problem. I didn't feel rushed at all, no pressure lots of information and she help confirm some of my research. I made my purchase comfortably without any pressure, will be using the Chards again for further investments.

June 24, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for taking the time to leave such a positive review. We’re delighted to hear that your first experience investing in coins was such a positive one, especially after choosing us based on a recommendation.

It’s great to read your visit to our Blackpool office made you feel comfortable and well supported, and that Hilary provided such helpful, informative, and pressure-free service.

We aim to make every customer feel confident in their decisions, regardless of experience level, so it’s pleasing to read that this is appreciated.

We truly appreciate your review and look forward to assisting you with your future investments.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Kenny,

Thank you for your kind review. We’re delighted to hear that you found our service both accurate and prompt.

We truly appreciate your review and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Good price

Good price, good service, can't fault.

June 11, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mark,

Thank you for your kind feedback. We’re delighted to hear that you were pleased with our service, and that everything met your expectations. We make a great effort to check our prices daily so it's pleasing to know this is appreciated.

We look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast and competitively priced delivery…

Fast and competitively priced delivery excellent

June 21, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Alistair,

Thank you for your kind feedback. We’re happy to read that you found our delivery fast and our products competitively priced.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great Company & Service

Friendly, low cost, and you even get a sweet.

June 19, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your kind review. We’re delighted to hear that you found us friendly and competitively priced.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I have used chards a few times for gold…

I have used chards a few times for gold and silver coins. smooth service 5 stars

June 19, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review. We’re delighted to read that you have received 5 star service again.

We truly value your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

The Chards team are great to deal with

The Chards team are great to deal with. Friendly and follow up on what they say they will do.
Yet another excellent customer experience,

June 22, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your kind review. We’re delighted to hear that you found our team friendly and reliable, and that we followed through on what we promised.

We truly appreciate your continued support and for taking the time to leave a review.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Purchase arrived the day I expected…

Purchase arrived the day I expected ,great interaction with Patrick at Chards. Educated me on a few questions I asked will buy again from this company

June 23, 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Martin,

Thank you for your review. We’re delighted to read that your purchase arrived exactly when expected and that Patrick was able to help you.

It’s great to know he was able to help answer your questions. We truly appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

10 out of 10 as normal

10 out of 10 as normal, great business to deal with. Used for many years and never had any problems, thank you Lea

June 11, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Lea,

Thank you for taking the time to leave a review. We're delighted to read you find Chards to be a great business to deal with.

We enjoy hearing from returning customers and greatly appreciate your support.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent company

Excellent company, good service

June 15, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Nidhi,

Thank you for your review. We’re delighted to read that you found us to be an excellent company and are happy with our service.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Always excellent service and prices

Always excellent service and prices, my go to place to order

June 11, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mr Langford,

Thank you for your review. We're delighted to read that you find our service and prices to be excellent. We take great effort to provide a good service and it's nice to read this has been appreciated.

We look forward to helping you again in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service on my first order from…

Great service on my first order from Chards. Asked a question about delivery and received a quick response from an actual human. Delivery arrived on time, well packaged. Thank you Chards.

June 19, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your kind feedback. We’re delighted to hear that your first order with Chards went so well, and that your delivery query was answered quickly.

It’s great to know your order arrived on time and was well packaged, exactly as expected. We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service

Always very helpful and a great service.

June 19, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Stephen,

Thank you for your kind feedback. We’re delighted to read that you’ve found our team helpful and that you continue to receive a great service.

We truly appreciate the time taken to leave a review.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Service

Item arrived safely and securely cannot fault level of service, upfront and cheaper than some others I could mention,very happy customer will definitely be using their services again.

June 15, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Warren,

Thank you for your detailed feedback. We’re delighted to hear that your item arrived safely and securely, and that you found our service to be clear, upfront, and competitively priced.

It’s especially great to know you were happy with your experience. We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

First Class

First class on all respects price communication packaging.
This is 2nd time in a few days I have purchased from Chards.
They are now my go to, and it's not just for the candy rock sweet they sent with the order.

June 19, 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review. We’re delighted to hear that you were pleased with every aspect of your experience, from pricing and communication through to packaging.

We're pleased to know your positive experience meant you made further purchases. We make a great effort to provide a good service and are delighted to know this has been appreciated.

We look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

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