Good choice of plants & shrubs. Was looking for some Pyracantha and ordered three. Arrived promptly, well packaged, in great shape absolutely loaded with orange berries and of a very good height. Extr... See more
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Review summary
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Reviews shaping this summary
I recently bought a plant from Charella as a retirement gift for a colleague. I was concerned about ordering online and being sure of what would be sent, so I called up to ask for help. I spoke to Jul... See more
Company replied
Prompt helpful & friendly service and advice pre order - nice strong tall bamboos delivered quickly and as promised, with lovely driver taking to back garden for me. Recommend!
Company replied
Perfect! Very pleased once again with the continued excellent customer experience from Charella Gardens. From ordering to receiving delivery, everyone I spoke to was lovely. I purchased two matching... See more
Company replied
Company details
Written by the company
Charella Gardens have a large selection of exotic garden plants, deliverable to your door. Browse our online store and order yours today.
Contact info
Cheltenham Road, WR12 7LX, Broadway, United Kingdom
- charellagardens.co.uk
4.5
Excellent
353 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and quality plants
Really informative website. Plants arrived quickly and in excellent condition. I have already placed a second order. Highly recommend.
November 4, 2025
Unprompted review
Reply from Charella Gardens
Hello Mark,
Thank you so much for your lovely feedback! We’re thrilled to hear your plants arrived safely and that you found the website helpful. It means a lot that you’ve already come back for a second order — we truly appreciate your support! 🌸💚
Warmest regards
The Charella Gardens Team
So reliable
So reliable, plants were A1 quality and as usual customer service brilliant. Thank you so much.
October 28, 2025
Unprompted review
Reply from Charella Gardens
Hello Doreen
Thank you so much for your lovely review! We’re so glad you’re happy with your plants and our service. It’s always a pleasure to help, and we really appreciate your continued support! 🌱💚
Warmest regards
The Charella Gardens Team
Highly recommended
Highly recommended. Trees were reasonably priced, came within 48 hours of me placing my order, and were properly boxed to prevent any damage. Will use again without hesitation.
November 4, 2025
Unprompted review
Reply from Charella Gardens
Hi, thank you so much for your wonderful review! We’re thrilled to hear you were happy with our pricing, speedy delivery, and packaging. Your satisfaction means a lot to us, and we look forward to helping you again soon! 🌳😊
Warmest regards
The Charella Gardens Team
Retirement Gift
I recently bought a plant from Charella as a retirement gift for a colleague. I was concerned about ordering online and being sure of what would be sent, so I called up to ask for help. I spoke to Julie who was so helpful, sending me photos of the plant to help me decide, providing assurance as to its good health/condition and even gift wrapping it for me. The plant arrived safely and promptly - thanks very much!
October 14, 2025
Unprompted review
Reply from Charella Gardens
Hello Charlotte,
Thank you so much for your thoughtful review! We’re delighted to hear that the plant made a perfect retirement gift and that your experience with us was a positive one. Julie will be so pleased to know her help made the process easy and reassuring for you. We truly appreciate your kind words and hope your colleague enjoys their new plant for many years to come!
Warmest regards
The Charella Gardens Team
Beautiful matching bay trees
Great product, swiftly and pleasantly delivered. I love my new trees!
October 22, 2025
Unprompted review
Reply from Charella Gardens
Hello Fiona,
Thank you so much for your lovely review! We're thrilled to hear you’re delighted with your new bay trees and that your delivery went smoothly. It’s wonderful to know they’ve found a happy home with you. Enjoy your beautiful matching trees, and we hope to serve you again soon!
Warmest regards
The Charella Gardens Team
My purchase came much faster than I…
My purchase came much faster than I expected and were very good quality. I planted them straight away and they’ve taken beautifully. Very happy.
October 17, 2025
Unprompted review
Reply from Charella Gardens
Hello John,
Thank you so much for your wonderful feedback! We're delighted to hear your order arrived so quickly and that the quality met your expectations. It’s great to know your plants are already thriving — that’s exactly what we love to hear! We truly appreciate your support and hope your garden continues to flourish beautifully.
Warmest regards
The Charella Gardens Team
speedy se rvice
October 21, 2025
Unprompted review
Reply from Charella Gardens
Hello Richard
Thank you for taking the time to share your feedback! We’re so glad you were happy with our speedy service — we always strive to make every experience smooth and efficient. Your kind words mean a lot to us, and we are just a phone call away, should you need us in the future!
Warmest regards
The Charella Gardens Team
Great products and service was superb
Great products and service was superb
October 21, 2025
Unprompted review
Reply from Charella Gardens
Hello Andrew,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our products and that our service made your experience a great one. Your support truly means the world to us — it’s customers like you who inspire us to keep doing what we love. We can’t wait to serve you again soon!
Warmest regards
The Charella Gardens Team
Had what we wanted and delivered it to…
Had what we wanted and delivered it to opposite side of the county in less than a week and waived the delivery charge ( as the item we bought was of a high enough value but perfectly in line with other suppliers) so very happy with the service.
October 16, 2025
Unprompted review
Reply from Charella Gardens
We're absolutely delighted to read your review - thank you! It's wonderful to know that our team made such a positive impression. We'll be sure to pass on your kind words to the whole team - they'll be thrilled!
Thanks again for trusting us, and we hope to welcome you back soon.
Warmest regards
The Charella Gardens Team
Easy to order website
Easy to order website, beautiful olive tree delivered quickly.
October 16, 2025
Unprompted review
Reply from Charella Gardens
Hello Rachel,
This made our day - thank you so much for sharing! We're glad everything went smoothly and you loved the whole experience. Thank you for your five-star review.
Warmest regards
The Charella Gardens Team
Quick delivery, excellent quality
Quick delivery, very good value and the quality of the shrub we received was excellent.
October 21, 2025
Unprompted review
Reply from Charella Gardens
Hello Ann,
That's amazing to hear - thank you! We put a lot of care into making sure everything meets high standards, so it's great to know we did our very best for you. Happy gardening!
The Charella Gardens Team
Super happy with my purchase
Super happy with my purchase.
Good value for money, short shipment timeframe and smooth delivery. Will very likely use again.
October 17, 2025
Unprompted review
Reply from Charella Gardens
Hi Molly
Thank you so much for taking the time to leave a five-star review, we are so pleased you are happy with your Olive Trees, and everything was as expected.
We really appreciate your recommendation and are just a phone call away should you need us in the future.
Warmest regards
The Charella Gardens Team
Great service & lovely plant
I ordered two large terracotta pots and a Trachelospermum jasminoides. Delivery was great and the plant was in good, well-cared for condition.
I will definitely use Charella Gardens again. Thank you
September 29, 2025
Unprompted review
Reply from Charella Gardens
Thank you so much for your wonderful review, Zena.
We're thrilled to hear that you are happy with your planters and Jasmine. Your feedback motivates the whole team and we really appreciate it.
Warmest regards
The Charella Gardens Team
Great service, healthy product
A quick phone call following my order was met with a friendly professional response to my questions. A definite happy to help. Delivery made on time and another cheerful happy service. Tree appears healthy so all in all, a great service I highly recommend.
October 8, 2025
Unprompted review
Reply from Charella Gardens
Thank you so much for your kind words.
We're thrilled to hear that you felt reassured from the moment you called, and that the Charella Team were able to take care of everything in a friendly, and efficient manner.
Your recommendation means alot to us and we really appreciate you taking the time to share your experience.
Warmest regards
The Charella Gardens Team
Good quality plant
I bought a large red robin plant from this company at a reasonable price and was impressed by the quality of the one that I received. The company was very helpful in arranging delivery to my home address and I would not hesitate to recommend them to other plant buyers.
October 2, 2025
Unprompted review
Reply from Charella Gardens
Hello Mark,
Thank you so much for taking the time to share such a wonderful review.
With larger plants we deliver on one of our own vehicles from our nursery in Broadway, which ensures the plants arrive in perfect condition.
We really appreciate your recommendation and are just a phone call away should you need us in the future.
Warmest regards
The Charella Gardens Team
Easy to order
Easy to order. Plant came as expected, well developed and ready for planting.
October 6, 2025
Unprompted review
Reply from Charella Gardens
Hello Susan,
Thank you for your review, it really does mean the world to us. We are thrilled to know that you found ordering so easy and are also happy that the delivery was as expected.
Your support and kind words truly keep us motivated to do what we love every day.
Warmest regards.
The Charella Gardens Team
Great quality trees!
October 2, 2025
Unprompted review
Reply from Charella Gardens
Hi Adam,
Thank you so much for your fantastic 5-star review. We're delighted to hear that buying you first bay trees with us was such a positive experience.
We are just a phone call away should you need us in the future.
Warmest regards
The Charella Gardens Team
Easy to order and arrived on time
Easy to order and arrived on time. Value for money and bigger than expected. Both plants healthy and attractive.
September 26, 2025
Unprompted review
Reply from Charella Gardens
Hello Lorraine,
Thank you so much for the five star review.
We're delighted to hear that you are happy with your plants and they were even bigger than you were expecting.
Your kind words motivate us to do what we do best, and we will be sure to pass them on to the whole team.
Warmest regards
The Charella Gardens Team
Excellent plant 🪴
The plant arrived on time, well packed and in good condition. Thank you 😊
October 1, 2025
Unprompted review
Reply from Charella Gardens
Hello Glynn,
Thank you so much for your wonderful review, it honestly means the world to the whole team here at Charella Gardens.
We will be sure to pass on you comments to the packing team who will be delighted with your comments.
Warmest regards
The Charella Gardens Team
Shrubs
Good choice of plants & shrubs. Was looking for some Pyracantha and ordered three. Arrived promptly, well packaged, in great shape absolutely loaded with orange berries and of a very good height. Extremely pleased and would order again; if required; without hesitation.
October 1, 2025
Unprompted review
Reply from Charella Gardens
Hello Graham,
Wow, what an incredible review, thank you so much for taking the time to share you experience with us.
We will be sure to pass on you comments to the packing team, who will be thrilled to hear your feedback.
We are just a phone call away should you need us in the future.
Warmest regards
The Charella Gardens Team
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