Charles & Dean Reviews 

950
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, noting how helpful, patient, and professional team members are when guiding them through every step of the journey. Many people mention that advisers go above and beyond to answer questions and secure the best possible finance options without any pressure. People deeply appreciate the remarkably fast response times, smooth communication, and clear updates provided throughout the entire process. Consumers consistently praise the highly efficient service, explaining that everything is handled with absolute professionalism, very little fuss, and complete peace of mind from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and efficient service throughout the... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, efficient, and professional... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were consistently... See more

User experience

People report positive experiences with user experience, highlighting a smooth, quick, and completely... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers frequently highlight quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I very rarely leave reviews due to my busy lifestyle of running a business, working a full time job and raising a little boy but I genuinely feel the need to share what an excellent service Olivia a... See more

Company replied

Rated 5 out of 5 stars

I’ve used Charles & Dean on a couple of occasions, Tim has been absolutely fantastic in finding us the correct finance. I never felt pushed into anything and he was straight up front all the way,... See more

Company replied

Rated 5 out of 5 stars

Really helpful and patient responses from Dorian and the team at Charles and Dean, making the process of buying a new car very easy. The amount of scenarios they ran really helped me make the right de... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience working with Dylan & Cameron, extremely helpful, they went above and beyond to keep me happy and clear any obstacles in our path. This is the first time I’ve used Charles & Dean a... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Auto Broker
  4. Car Finance and Loan Company
  5. Non-Bank Financial Service

About Charles & Dean

Written by the company

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About Us

At Charles & Dean, we offer finance solutions with a difference. We focus on you, and our knowledgeable specialists arrange bespoke and competitive finance packages suited to your unique circumstances. We pride ourselves in our approachable customer service.

We can provide a range of independent finance options to help businesses and individuals thrive, from Asset and Vehicle finance through to Cash Flow finance.

We work collaboratively across all sectors, whatever your need – a specialist piece of equipment, new premises, increase innovation and growth reducing risk – we work to know you, tailoring solutions to enable your plans prosper.

We help individuals fund their dream cars whether it is a high value vintage car, supercar or daily run-around.

Through a network of trusted partnerships, in depth financial and market knowledge, we identify the best financial products and solutions that are right for you and your commercial needs.

Visit Charles & Dean's website


Contact info

5.0

Excellent

TrustScore 5 out of 5

950 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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5.0

All reviews

(950)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charles and Dean have been amazing at…

Charles and Dean have been amazing at assisting me to require the vehicles on my fleet to scale my business with the correct risk management. With the help from Lucy and Toby our company have been able to add addition vehicles to our fleet helping to generate more profit

November 1, 2025
Unprompted review
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Reply from Charles & Dean

Thank you so much for such a lovely review! We are so glad to hear that Lucy and Toby were able to successfully assist you with procuring some vehicles for your business! We would love to be able to support you again in the future.

Rated 5 out of 5 stars

Had a really pleasant experience with…

Had a really pleasant experience with Stuart helping me find the right van for my company and sorting the finance out very quickly. I would highly recommend Charles & Dean to everyone.

November 5, 2025
Unprompted review
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Reply from Charles & Dean

Thank you for your lovely review! We are so pleased to hear that Stuart was able to support you through your journey efficiently! We would love to help you again in the future!

Rated 5 out of 5 stars

The experience was very smooth and…

The experience was very smooth and professional, not stressful at all they dealt with the dealership directly I felt very well looked after.

Thank you

November 5, 2025
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Reply from Charles & Dean

Thank you for your kind words! We are so pleased that you had a smooth and professional experience with us! We would love to be able to support you again in the future. Enjoy the Gallardo!

Rated 5 out of 5 stars

As smooth as silk…

Probably the best service I’ve ever experienced from a finance company. At every point the level of attention, politeness and speed at which they dealt with everything really surprised and pleased me. I was kept fully informed of my application’s progress and I have no hesitation in recommending Charles & Dean. Unlike any other I would say.

November 4, 2025
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Reply from Charles & Dean

Thank you for such a lovely review! We're so glad to hear that you had such a smooth and communicative experience with us! We would love to be able to support you again in the future. Enjoy the Cayenne!

Rated 5 out of 5 stars

Informative and smooth process.

The whole process from the initial discussion, to the actual purchase of a car, was very smooth.

The team at Charles and Dean were very helpful and provided me with lots of options, meaning I could go for the car I had found(after almost 2 years of searching!)

Huge thank you to all the team

John

October 28, 2025
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Reply from Charles & Dean

Thank you for such a lovely review John! We are so pleased to hear that you had such a smooth experience with us and that you were able to get the car you've been searching for! Please feel free to reach out again in the future. Enjoy the R8!

Rated 5 out of 5 stars

Great experience

Dealing with Charles & Dean was a breeze - from start to finish, everyone I spoke to was professional, efficient and responsive. Thanks to David and Beth for delivering a great service!

October 31, 2025
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Reply from Charles & Dean

Thank you for your lovely review Mark! We love to hear that you had such an efficient experience with us. Feel free to reach out again in the future! Enjoy the MX-5!

Rated 5 out of 5 stars

Hp agreement

Thorough, professional, easy to deal with and very helpful. Lucy and Stu particularly attentive and assisted the whole process for us. Would definitely use Charles and dean again, thanks DPM Topsoil

October 27, 2025
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Reply from Charles & Dean

Thank you so much for your kind words! We are so glad to hear that Lucy ans Stu were able to provide you with such a positive experience. We would love to support you again in the future!

Rated 5 out of 5 stars

Top finance company

Not often to receive a 5 star service as I have experienced with Charles and Dean. First class from the get-go to the very end. Big shout out to Angus who on-boarded me right through to Gracie. Highly recommend

October 20, 2025
Unprompted review
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Reply from Charles & Dean

Thank you for such an amazing review! We are so glad to hear you had a five star experience with Angus and Gracie! Please feel free to reach out if you need support again in the future. Enjoy the Boxster!

Rated 5 out of 5 stars

Amazing service by Dylan & Cameron…

Amazing service by Dylan & Cameron could ask for me. Everything was extremely clear to me and I was put at ease through the whole process.
Thank you.

October 24, 2025
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Reply from Charles & Dean

Thank you for such a lovely review! We are so pleased to hear that Cameron and Dylan were able to provide you with such a ppositive experience! Please don't hesitate to reach out if you need support again. Enjoy the GLC!

Rated 5 out of 5 stars

Absolutely excellent company to deal…

Absolutely excellent company to deal with from start to finish and kept me informed and always helpful throughout the whole experience. Wholeheartedly recommend them.

Helping me with my Finance we’re Andrew and Gracie - thank you!!

October 24, 2025
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Reply from Charles & Dean

Thank you for your kind words! We are so glad to hear that Andrew and Gracie were able to provide you with an informative and supportive experience! We would love to assist you again in the future. Enjoy the Wrangler!

Rated 5 out of 5 stars

No-pressure 5 Star service

I had a great experience with Charles & Dean, especially thanks to Felix. He was incredibly helpful and took the time to explain everything clearly without being pushy. Unlike other companies that kept following up with calls, Felix gave me space to make my own decision and was always available when I needed more information. I really appreciated the honest, no-pressure approach — it made the whole process so much easier. In the end, I actually chose to call him back because of how professional and genuine he was. Highly recommend!

September 30, 2025
Unprompted review
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Reply from Charles & Dean

Thank you for such a lovely review! We are so happy to hear that Felix was able to proivide you with a no-pressure, honest and supportive experience with us! We would love to help you again in the future. Enjoy the EQC!

Rated 5 out of 5 stars

Buying the shop

I have had the pleasure of working with Georgina Law who is the quickest minded young lady.
She gets things done and has those solicitors working to their greatest abilities.
She was the mediator in the whole sale of the shop building to myself.
I could not recommend this company and Georgina more
Sally Proudlock

October 10, 2025
Unprompted review
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Reply from Charles & Dean

Wow Sally! Thank you for your lovely words. We are so pleased to hear that Georgina was able to provide you with such a positive experience! Good luck with your shop and please feel free to reach out if you need support again in the future!

Rated 5 out of 5 stars

Van Finance

I called Charles & Dean to see if they could help me to finance a van I was interested in buying, after a few telephone conversations on my requirements and what my budget was , Charles & Dean came back to me with a few options that suited my budget.
Not long after my application went through I purchased the van seamlessly.
Great company and very professional from the start .
I would highly recommend them .
Thankyou.

October 10, 2025
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Reply from Charles & Dean

Thank you for your lovely review! We are so glad to have been able to support you through the purchase of your van and that it was a seamless and professional experience for you. We would be happy to assist you again in the future!

Rated 5 out of 5 stars

The initial discussions with Jack were…

The initial discussions with Jack were very professional, clear and a very quick response. He was great through the process and got approval for the funds very quickly. Gracie then followed up the process and made it a very smooth process. Communication was excellent from both, if I am honest and even helped get all the documents signed near to my home and then communicated to the lender and the Dealership. I know who I will use on my next requirement. Great work.

October 16, 2025
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Reply from Charles & Dean

Wow Stewart, thank you for such a lovely review! We are so glad to hear that Jack and Gracie were able to provide you with a quick and communicative experience. We look forward to supporting you again in the future!

Rated 5 out of 5 stars

Fantastic experience working with Dylan…

Fantastic experience working with Dylan & Cameron, extremely helpful, they went above and beyond to keep me happy and clear any obstacles in our path. This is the first time I’ve used Charles & Dean and would never go to anyone else after my fantastic experience with this team. Thank you Dylan & Cameron. VClass Executive thanks you

October 6, 2025
Unprompted review
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Reply from Charles & Dean

Thank you for such a lovely review! We are so glad to hear that Dylan and Cameron were able to provide you with such a fantastic experience. We would love to help you again in the future!

Rated 5 out of 5 stars

Gracie and Jack were brilliant … very…

Gracie and Jack were brilliant … very helpful and knowledgeable… thanks both :)

October 2, 2025
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Reply from Charles & Dean

Thank you for your lovely words! We are pleased that Gracie and Jack were able provide you with a lovely experience. We would love to support you again in the future. Enjoy the F430!

Rated 5 out of 5 stars

Hassle Free!

Responsive, helpful and jargon-free to start-to-finish. A genuinely hassle-free experience!

October 8, 2025
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Reply from Charles & Dean

Thank you for your lovely words! We are pleased you found the experience hassle free and we would be happy to help you again in the future! Enjoy the 911!

Rated 5 out of 5 stars

EXCELLENT service from initial enquiry…

EXCELLENT service from initial enquiry through to conclusion of the car finance. Being an expat from a work point of view, arranging any finance in the UK is fraught with hurdles and additional requirements.
Despite this, Dorian went above and beyond to get an agreement sorted out before the deadline - and at a better rate than my existing provider!
If you are looking for efficient, tenacious people to sort out your car insurance, and at competitive rates, I cannot recommend Dorian and the rest of the C&D team more highly.

September 25, 2025
Unprompted review
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Reply from Charles & Dean

Wow Duncan, thank you for such a wonderful review! We are so pleased to hear that Dorian went above and beyond to help you through your unique situation, and with such excellent service! We would love to be able to help you again in the future. Enjoy the GT3!

Rated 5 out of 5 stars

Felix and Gracie were amazing answered…

Felix and Gracie were amazing answered all my questions and got me the funds I needed for my defender, I called around a few finance companies that couldn’t stick by what they originally said, Charles and Dean did I highly recommend

October 2, 2025
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Reply from Charles & Dean

Thank you for your lovely review James! We are so glad that we could help you get your Defender! We would love to be able to support you again in the future!

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