I have just placed an order for a composite fence with Charles & Ivy. Their website was extremely easy to navigate and anticipated every possible question a Customer may have. Nevertheless, I phoned c... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used Charles and Ivy twice now. Their products and customer service are excellent. Being able to have samples before buying has been really helpful so we could choose the best colour. Emma has... See more
Company replied
Very good customer service, items were delivered exactly on time. Delivery driver Reece was very good, arrived a bit late but kept us informed what was happening and very courteous, put items exact... See more
Although there was a mix up (twice), and our correct item arrived third time lucky, the girls on the telephone were great, patient and very understanding. The delivery drivers were wonderful! Pleasant... See more
Company details
About Charles & Ivy
Written by the company
Choose Charles & Ivy with confidence. We believe that creating your dream space should be a joy. We’re committed to excellence, being honest, fair and responsible in everything we do.
We make it our mission to create a stylish, durable, low-maintenance modular fencing system enabling people to transform and personalise their gardens.
Create & innovate the Charles & Ivy way.
We make it our mission to create a stylish, durable, low-maintenance modular fencing system enabling people to transform and personalise their gardens.
Create & innovate the Charles & Ivy way.
Contact info
United Kingdom
- 0161 529 8877
- info@charlesandivy.co.uk
- charlesandivy.co.uk
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The overpriced products we ordered
The overpriced products we ordered, arrived damaged due to inadequate packaging. Courier can not be at fault for this due to how bulky the product was and how inadequate the packaging was. Also did not arrive with LED option that we paid for. Asked for them to refund the difference between the LED option and non LED option of which they refused. Instead offered us £20. We are £150 out of pocket. Very unreasonable company
July 16, 2026
Unprompted review
Reply from Charles & Ivy
Good Afternoon Jamie,
We’re sorry to hear about your experience and apologise for the frustration caused by the issues with your order.
A member of our team has been in direct contact with you to discuss your concerns and work towards reaching a resolution.
We appreciate your patience while this is being addressed and remain committed to resolving the matter with you.
Kind regards
C&I
Good service
Good service, fast turn around time and Gary the delivery man was very courteous
August 11, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Gate Delivery
Had my gate delivered today by Gary and Chad. Contacted as they had arrived at my house. As I was not home asked if they could take round the side of the house. Got home to find that they had actually taken the gate round to the other side of the house for safe keeping until I got home. Excellent service.
Thanks very much Guys
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Fence panels have discoloured and…
Fence panels have discoloured and stained within one year of it being installed quality of the product is absolutely shocking. Customer service is also absolutely shocking. We have phoned several times and been promised to Phone back before closing. They never phoned back every time we phone up they can never seem to find the last conversation do not buy from this company. Their customer service and warranty is appalling. Also the warranty does not cover anything.
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Brandon,
We’re sorry to hear about your experience and apologise for the frustration caused.
As outlined on our website, our Lifetime Warranty applies to Charles & Ivy decorative panels, fence screens and fence slats when used, installed and maintained under normal conditions. The warranty covers defects including rotting, splintering, peeling and manufacturing defects. It does not cover normal wear and tear or physical damage, such as burns or stains.
We’re sorry to hear about your experience with our customer service and would be happy to look into your concerns further. Unfortunately, we’re unable to locate your order using only the name provided on your review.
If you could respond to our request through Trustpilot with your order details, we can investigate this for you and assist you further.
Kind regards
C&I
Mike B delivered the wall cladding for…
Mike B delivered the wall cladding for us. He was very helpful & made sure it was lying flat. Such a nice man
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Fast & reliable delivery with regular…
Fast & reliable delivery with regular updates thanks again Anthony
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Garden Screen
Very happy with my garden screen . Good quality product.
Delivery was quick from point of ordering.
Excellent communication re delivery.
Anthony was very obliging with carrying it through to the back garden. Very polite and respectful of my property.
All in all excellent service
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Excellent delivery experience
Just received our delivery. Right on time and what a polite and helpful driver. Even on one of the hottest afternoons of the year Daz carried all the packages around to our back garden. One of the most pleasant deliveries we’ve had in a while. Thank you Daz, diolch 🏴
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Mike-D was great on delivery
Mike-D was great on delivery , panels look perfect 👌🏻
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Great communication on progress…
Great communication on progress throughout from ordering, during processing, and then delivery by Anthony, managing my expectations. Can't fault their service. Excellent
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Good service right through to delivery …
Order delivered quicker than initial delivery time by 2 weeks. The driver, Anthony, kept us informed of exact time and moved the items onto our garden.
Second time of using them, excellent.
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Unfortunately the panel arrived damaged…
Unfortunately the panel arrived damaged and the courier has had to take it away again. I appreciate the courier noticed this before I accepted the delivery.
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Leanne,
We’re very sorry that your panel arrived damaged and apologise for the inconvenience caused.
A member of our team has been in direct contact with you to discuss your complaint, and we can confirm that a replacement has been arranged. We are committed to working with you to ensure this is resolved as quickly as possible.
We appreciate your patience and understanding.
Kind regards
C&I
Absolutely brilliant
Absolutely brilliant. Daz phoned and let me know exactly what time he would be with me. Very good service again. Thanks
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Paul - great driver
Paul our delivery driver was very friendly and accommodating, taking time to explain the items and products and to safely place them. A great driver!
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Thank you very much .
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Driver was very polite and friendly
Driver was very polite and friendly
Delivery arrived with no damage
Very happy customer
August 10, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Delivery service was excellent
Delivery service was excellent. James carries goods into the house and was polite and friendly.
August 4, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Very professional collection for repair…
Very professional collection for repair - careful and efficient.
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
VERY VERY BAD SERVICE- WATCH OUT!!
VERY POOR SERVICE & BAD CUSTOMER PRACTICE
1. Delivered late by two months vs advertised time
2, Only 50% of order delivered due to ‘error’
3. Now trying to charge an excessive fee to collect the partial delivering
4. Having to engage legal representation to protect against the exploitation
C&I - please take responsibility for your failings and collect the partial delivery and show you care about your customers.
July 31, 2026
Unprompted review
Chris was a great salesman, very knowledgeable
Chris was very informative about the produces and gave great advice. Bought a great planter and screen. I’ll be coming back. Thanks Chris
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
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