Charles Bentley Reviews 11,037

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are very satisfied with the prompt and efficient delivery service, noting that items often arrive on time and well-packaged. People frequently praise the quality of various products, finding them sturdy, well-made, and exactly as described. The customer service is also highlighted as excellent, with many consumers appreciating the quick and helpful responses to issues, even leading to positive resolution for faulty items. However, some people were dissatisfied with the product quality, citing issues like items arriving with marks, cracks, or parts that quickly deteriorated. A few customers also experienced difficulties with assembly due to misaligned holes or missing parts. The minority of people were not happy with customer service in some instances, mentioning slow responses, conflicting information, or a refusal to help with damaged items.

What people talk about most

Product

People report ambiguous experiences with product quality. Many consumers praise the good quality, sturdy... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the good quality of items... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast delivery, with some items... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences, praising... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the products to be a great value,... See more

Based on these reviews

Rated 4 out of 5 stars

The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more

Company replied

Rated 4 out of 5 stars

Prompt delivery and well packed shed. Happy with it now it's put together. The screws are so small and fiddly it took myself and a friend 3 hours to put together. The instructions aren't clear enough... See more

Company replied

Rated 4 out of 5 stars

Just when I thought I was getting nowhere with Rymans the Manufacturer Charles Bentlely came though in a very helpful way. if this is indicative of their customer service then good for them.

Rated 4 out of 5 stars

I was really impressed with the customer service, when a faulty product arrived. They replaced the product quickly and without fuss.

Company replied


Company details

  1. Furniture Store
  2. Outdoor Furniture Store

About Charles Bentley

Written by the company

Welcome to Charles Bentley

We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home. VISIT OUR WEBSITE CONTACT US DIRECTLY HERE

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Where's my Broom!!!

Where's my Broom!!!
Ordered at the beginning of November and apparently we keep rescheduling the delivery date. We've been at home when they are supposed to be delivering but again no show.

I given up on my Broom and I feel I have more chance of the Wicked witch of the west personally delivering it. Or maybe she can cast a spell and suddenly it might just appear. Seriously I've just given up now.

I'm editing this review as I've now had a response from Charles Bentley I can confirm that I was in on all occasions.

Unfortunately your courier has been attempting to deliver to the wrong address. This is proven by the image you've sent which is not my house.

I look forward to receiving my refund.

November 16, 2024
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for taking the time to leave us a review. I can see that the couriers attempted delivery on the 7th, 8th, 11th and 14th November and they have taken delivery images of your property each time. Unfortunately there has been nobody at the property when they have attempted delivery and they have now returned this back to us on 18th November. A full refund will be processed via your original payment method. Please allow up to 7 days for this to show in your account. Apologies for any disappointment you have received with this order.
Kind regards,
Thomas

Rated 5 out of 5 stars

Great product and customer service

Great product - goalkeeping posts and net for my grandson.
Kept informed on progress of delivery and delivered in line with expectations. My grandson loves it.

October 18, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for leaving us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent service

Excellent service ! Table arrived extremely well packed ! Very happy with purchase !
Would highly recommend

October 15, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent products

Excellent products, reasonably priced and an extremely user friendly site.
Thoroughly recommended 👌

October 15, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 2 out of 5 stars

1170L Outdoor Storage Cabinet - Grey and Black

Poor quality. The plastic walls is too bendy..not strong enough, sides are already edging out. You cannot lean anything against these plastic sides because the sides/edges start to come apart. Needs a metal frame inside to stop the walls from coming apart, and give it strength.

November 2, 2024
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for taking the time to leave us a review. I can see that the Customer Service team reached out to you regarding this but they are yet to receive a response to their request for images so that can get this rectified for you. We look forward to hearing from you soon.
Kind regards,
Thomas

Rated 5 out of 5 stars

Great service

Great service, and they were able to move my delivery to a more convenient day.

October 29, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for leaving us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

The whole process was hassle free with…

The whole process was hassle free with great communication. Love my garden chairs which I always recommend to my clients when I’m designing their gardens.

October 23, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review! We hope that you and your clients continue to enjoy your new furniture.
Kind regards,
Thomas

Rated 4 out of 5 stars

Thank you for the replacement kettle that was sent out to me without delay.

I purchased a kettle and toaster (black gold),they both look good in my kitchen.But the toaster only toast on one side,very disappointed. And have to keep turning the bread to toast.

October 10, 2024
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you for taking the time to leave us a review. I am pleased to see that the Customer Service team quickly rectified this issue for you with a replacement toaster.
Kind regards,
Thomas

Rated 5 out of 5 stars

Easy website

Easy website. Arrived when they said they would and great brushes. Excellent all round

October 25, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for leaving us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Nice rose arch

Nice rose arch, good value, super fast delivery, recommended

October 21, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Bin works well

Bin works well. Well packaged on arrival and easy to set up.

October 2, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 3 out of 5 stars

We bought a garden table

We bought a garden table, chairs, parasol and umbrella.
The chairs / table are fine for now (only had for one week) -
Be careful the paint is thin and comes off easily if scratched.
However parasol and umbrella don’t fit (off by 2mm) and their customer service is super unhelpful. No easy way to return so be aware!

October 21, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you for taking the time to leave us a review. I can see that the Customer Service team have responded to your email with advice on how to fix this issue.
Kind regards,
Thomas

Rated 5 out of 5 stars

I was very pleased with the product…

I was very pleased with the product that I purchased and it was delivered quickly and efficiently.

October 15, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for taking the time to leave us a 5* review!
Kind regards,
Zoe

Rated 4 out of 5 stars

Quality product.

Ordered two of the curved timber sun recliners. Box arrived and courier kindly carried it into garage. Opened it and only found one so emailed Charles Bentley who replied immediately confirming two ordered and apologies courier had not delivered them together. Second one arrived day after.
Recliners were of a good weight and solid construction with all surfaces and edges finished sanded smooth with no loose bits or projecting fixings to snag your clothing on.
Not the cheapest timber recliners I had seen but checking negative reviews for other similar products, sometimes its worth paying more for the quality.

October 14, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for leaving us a positive review!
Kind regards,
Zoe

Rated 5 out of 5 stars

Excellent quality

Excellent quality - lovely colour - looks very stylish- very pleased

October 14, 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for taking the time to leave us a 5* review!
Kind regards,
Thomas

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