Charles Hobson Reviews 28

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have been purchasing online from the brand web sites directly recently so this independent retailer was an unknown. Decent selection of the types of garment that I was looking for. Good price... See more

Rated 5 out of 5 stars

Purchased a Barbour jacket. Ordered and came next day. Staff were fabulous, professional, friendly. Super quick delivery. Package came with returns label which won’t be required but can’t thank this c... See more

Rated 5 out of 5 stars

I don't think I've ever done a review however Charles Hobson deserves it. Ordered a Barbour coat, pricing was competitive, delivery was prompt and everything was as expected. When coat arrived, there... See more

Rated 5 out of 5 stars

I ordered my Barbour Sapper wax jacket at 4pm yesterday and it was delivered by DPD at 9.30am the following morning. Outstanding delivery service and communication. They sent me an email every step of... See more

Company details

  1. Tuxedo Shop

Written by the company

Retailer of top brands. Next day delivery option if buying online! Situated in the beautiful town of Easingwold, North Yorkshire. Established in 1976


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

Old School Company that goes above and beyond

I have placed three orders with Charles Hobson over the last couple of years. On each occassion they delivered consistently high service, clear communication and commendable customer support. They really do go above and beyond any other online retailer I have purchased from and will be sure to return to them time and time again.

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

A truly brilliant company

A truly brilliant company. I ordered a Barbour jacket from them (having found the company via a Google search). Lowest price I could find and it was delivered the very next day. Having worn the jacket on just a few occasions, there was some stitching that came undone. I contacted the company and a replacement jacket arrived the very next day. I was asked to return my original jacket in the box used for the replacement. What better service could you ask for! Well done Charles Hobson. You lead where I very much hope others may choose to follow!

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I was looking online for a Barbour jacket and came across Charles Hobson, I am absolutely delighted that I did. I ordered the Jacket and delivery was so quick, unfortunately I ordered the wrong size so returned it, they sent the next size up which arrived the next working day which is phenomenal service. The price was excellent too! Their web and customer service teams really have their act together and are a credit to the company. If I lived locally I would be visiting you all the time. Thank you.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Superb online retail experience

Superb online retail experience. Best price I could find in UK market. Delivery very good and free despite using the erratic DPD. Lots of order updates even confirmations after delivery. Would be good if they were on Quidco.

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great prices and lightning delivery

I ordered a barbour jacket on Wednesday evening and it arrived by Friday noon. Great price too as I managed to save myself £70, so I guess I'll treat the dog to a barbour rain coat with the saving 😊

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

100% Customer Service

I purchased online some men’s boots to be dispatched by courier. I had made an error on the postcode and this caused a delay in receiving. Chris from Charles Hobson was so helpful in contacting the courier and keeping me informed on where my order was and when I would get it! 100% for customer service, thank you!

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Speedy delivery with great coms.

I ordered my Barbour Sapper wax jacket at 4pm yesterday and it was delivered by DPD at 9.30am the following morning. Outstanding delivery service and communication. They sent me an email every step of the way so I knew what was happening from payment to delivery ETA. They even include a returns bag if required. Geat jacket at a great price. No returns from me!

October 27, 2020
Unprompted review

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