Charles Taylor Trading Reviews 

2,741
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sturdy build quality of the wooden garden furniture, highlighting how extremely comfortable and attractive the items look in their outdoor spaces. Many people also appreciate the exceptional service provided, noting that delivery drivers are consistently professional, polite, and highly efficient when setting everything up. However, some customers also noted occasional issues with unexpected delivery delays, communication gaps, or missing components upon arrival. A few reviewers additionally experienced problems with minor product defects or expressed frustration regarding difficulties when seeking timely replacements or refunds.

What people talk about most

Product

Users describe positive interactions with product, highlighting the solid construction, comfort, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting punctual drivers who... See more

Quality

Customers consistently note positive experiences with quality, frequently highlighting that the wooden items... See more

Staff

Clients share positive opinions on staff, frequently highlighting knowledgeable representatives and friendly... See more

Service

Consumers find service to be positive, highlighting knowledgeable staff, quick assembly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2.7m burgundy parasol purchased through B&Q. Good communication, fast delivery & really pleased with the product. Appears to be great quality & quickly assembled & up using my old parasol base.... See more

Company replied

Rated 5 out of 5 stars

I met Daryl at the Largs Viking Festival Show back in August and the garden furniture on display looked good and above all was very comfortable and professionally presented by him. Ten minutes later I... See more

Company replied

Rated 5 out of 5 stars

A easy shopping experience. Finally bought the footstools we hadn't got before. A nice addition to our garden furniture. We have a large selection of items from Charles taylor. Managed to reseal th... See more

Company replied

Rated 5 out of 5 stars

I ordered the swing direct from the UK manufacturer. The delivery price included building and placing the swing. It is well built, extremely comfortable and looks top quality. I had bought table a... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(2,741)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Quality of 3 troughs very disappointing…

Quality of 3 troughs very disappointing each has corners which are not mitred well or straight leaving unsightly gaps.

October 20, 2025
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Reply from Charles Taylor Trading

Apologies about this, please email daisy@charlestaylortrading.com if there's anything further we can help with.

Rated 5 out of 5 stars

Love the product

Love the product, easy no hassle service. I have bought a few things for my garden from Charles Taylor and have never been disappointed with the finish or quality.

October 24, 2025
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Reply from Charles Taylor Trading

Thanks so much for your feedback. It makes our day hearing about how much our customers love the product and the great service they’ve received from our team.

Rated 5 out of 5 stars

Issue with delivery carrier Yodel who…

Issue with delivery carrier Yodel who dropped the planters and damaged them. This was made good by CT whose customer service was second to none. Highly recommend this company.

October 23, 2025
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Reply from Charles Taylor Trading

Thank you for your feedback!

Rated 5 out of 5 stars

Staff very helpful when i made some…

Staff very helpful when i made some enqueries about products
I purchased a table & chairs, its a lovely solid wood.
Got to see much more of their pproducts at a show recently, will def be purchasinng again

October 20, 2025
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Reply from Charles Taylor Trading

Thank you for the feedback! We're glad to hear this.

Rated 5 out of 5 stars

A very good company to do business with.

We bought some garden furniture from Charles Taylor and not only were they very good quality, they were delivered on the day we were told. Now, we've just bought some covers for this furniture, and once again, a quality product and delivered on time. A good company to deal with.

September 23, 2025
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Reply from Charles Taylor Trading

Thank you for the review! Your custom is appreciated.

Rated 5 out of 5 stars

I love the swing bench

I love the swing bench. It's awesome, as was the delivery man who assembled it so quickly and efficiently. The cover fits perfectly too. Thanks!

September 23, 2025
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Reply from Charles Taylor Trading

Thank you for the review! We will pass this onto the driver.

Rated 5 out of 5 stars

Great products

Good products, delivered with care. The furniture treatment is excellent.

August 22, 2025
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Reply from Charles Taylor Trading

Thank you for the feedback!

Rated 5 out of 5 stars

A easy shopping experience

A easy shopping experience. Finally bought the footstools we hadn't got before. A nice addition to our garden furniture. We have a large selection of items from Charles taylor. Managed to reseal the furniture, and gor it back to the look when delivered. It pays to use the sealant used by the manufacturer.

August 22, 2025
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Reply from Charles Taylor Trading

Thank you for the review. We're happy to hear that you own and enjoy many of our products.

Rated 2 out of 5 stars

Tin of oil

Tin of oil arrived damaged with spilt oil at the top looks like it has been in your warehouse for some time

August 21, 2025
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Reply from Charles Taylor Trading

Apologies about this, if there's anything further we can help with then please email daisy@charlestaylortrading.com

Rated 5 out of 5 stars

Bring on the Benches !

I met Daryl at the Largs Viking Festival Show back in August and the garden furniture on display looked good and above all was very comfortable and professionally presented by him. Ten minutes later I’d ordered 3 x 2 seater benches, 3 tables and 3 cushions plus delivery for £499 ! I got a call a week or so later and Rob delivered them and set the whole display up in our garden. They look stunning and are very comfortable and strong ! Excellent service from start to finish !

August 30, 2025
Unprompted review
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Reply from Charles Taylor Trading

Thank You for the review!

Rated 5 out of 5 stars

Great product, great service

I ordered a table set to be delivered to my caravan last week and it was promptly delivered on time on Monday morning. The driver was an engaging chap who put the table legs on and even though I offered, he did all the moving himself. The quality is superb and I can see this lasting years. Thanks for the quality of service and the quality of the product. Keep up the good work CT!

September 9, 2025
Unprompted review
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Reply from Charles Taylor Trading

Thank you for the feedback,we pride ourselves here at Charles Taylor on a 5 star service.

Rated 5 out of 5 stars

Excellent company - I highly recommend.

I was impressed from the beginning by this company. My swing seat was delivered and installed on time with friendly professionalism and since then I have used it every day! It's something I have always wanted and the crowning glory to my new garden. The construction is excellent and solid and I would not hesitate to recommend this company.

July 23, 2025
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Reply from Charles Taylor Trading

Thank you very much for the review. It is much appreciated.

Rated 5 out of 5 stars

Very impressed!

Really pleased with the quality of the potting table I bought, with the added bonus of it being delivered and assembled for me.
Great experience all round. Easy to order, delivery date met and staff very helpful.

July 22, 2025
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Reply from Charles Taylor Trading

Thank you for the feedback, your custom is much appreciated.

Rated 5 out of 5 stars

Efficiency and customer service

I ordered from NZ a cushion and a couple of other things for my mother in the UK. I couldn’t believe it when the parcel arrived within 2 days.
It was also very well packaged.
Thank you so much.

July 22, 2025
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Reply from Charles Taylor Trading

Thank you for the feedback.

Rated 5 out of 5 stars

Great company

Great company to deal with.
Very happy with purchase

July 22, 2025
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Reply from Charles Taylor Trading

Thank you for the positive feedback.

Rated 5 out of 5 stars

I ordered a garden potting bench

I ordered a garden potting bench, it was delivered on time, carried into back garden and assembled where I wanted it! Never had this service before without having to pay for it!
The potting bench was great quality and looks lovely. Can’t recommend this company more.

July 22, 2025
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Reply from Charles Taylor Trading

Thank you so much, for such a positive review.

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