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Rated 5 out of 5 stars

I can't fault CharlieHR. We're an SME, and they provide everything we need as a business without a permanent HR team. Access to advice, documentation, and support has always been brilliant. Quick t... See more

Rated 5 out of 5 stars

CharlieHR have been outstanding to work with. The team are always responsive, proactive, and incredibly helpful with any queries we have. Their advice is excellent and keeps us up to date with Employm... See more

Rated 5 out of 5 stars

I have been a customer for 4 years now and I love this service, especially of Bethan our HR advisor. While the platform is great and much a muchness of the marketplace - what separates Charlie fro... See more

Rated 5 out of 5 stars

Working with Charlie HR is an excellent experience. The speed and quality of the responses have been outstanding, with clear, helpful and always provided quickly and professionally. What really sets... See more

Company details

  1. Electronics & Technology

Written by the company

We figured that building a company is hard but running one shouldn’t be. Charlie automates many of the administrative headaches that companies experience as they scale, and enables founders with more of what they need most... time!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

95 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant team

Brilliant team!

CharlieHR has an incredible team on board who provide an absolutely outstanding service. We have dealt with multiple members of the team and we have always received a consistent, professional and informative response regardless of the matter. The platform is easy to use and navigate, the product team actively seeks feedback and try to make it better on a daily basis. HR advice service is just incredible - differently, to many other consultancies who charge by the hour, they don't try to keep you on the phone for as long as possible, on a contrary, they always provide a quick and informative response, which is highly appreciated, especially from a fast-paced startup perspective.

September 19, 2019
Unprompted review
Rated 5 out of 5 stars

I have been using Charlie HR for the…

I have been using Charlie HR for the past 2,5 years. Charlie HR is a great tool for our team because it allow us to manage all the HR logistics - from booking holidays, recording reviews and appraisals or onboarding new hires. Besides the product, I love the team at Charlie HR because they are always keen to receive our feedback and where possible use it to improve their software.

June 13, 2019
Unprompted review
Rated 5 out of 5 stars

Great system and excellent customer service

Since I started at my new company I’ve found Charlie HR a really efficient system to use. I like how easy it is to track holiday and view who is away from the office but I particularly like the 'people' section which allows you to search employees & teams by location. Their customer service team are also the best I’ve come across in a long time - efficient but friendly and always there to answer any questions & solve any issues within an instant. Thank you for being so helpful.

June 12, 2019
Unprompted review
Rated 5 out of 5 stars

Really Excellent Tool!

Charlie HR has been such an excellent tool for us as a small business. We can easily manage holidays & time off using the Google Calendar & Slack integrations, and the team have always been so helpful and extremely responsive when we've had issues or questions. We hope to continue using it well into the future and look forward to any new features/tools it may introduce!

June 10, 2019
Unprompted review
Rated 5 out of 5 stars

This is a really brilliant HR platform…highly recommended!

This is a really brilliant HR platform - we have used CharlieHR for a couple of years now and it really fits our needs as a start-up / scale-up. It is very intuitive and our team find it very simple/easy to use.

The team at CharlieHR are very responsive, always on hand to hear your constructive feedback and when you want to give them kudos for a recently added feature that is amazing!

I work with Jess a lot, on a weekly basis sometimes, and she is awesome - nothing is ever to bigger question and any of my crazy ideas for the platform are always taken in a positive way, even if it can't be done. I love her attitude and as a client, she makes it easier to have a voice.

Couldn't recommend them enough!

June 10, 2019
Unprompted review
Rated 5 out of 5 stars

Making HR painless

Recently started using Charlie in my latest contract. I am really impressed with how clear and easy to use the product is. It makes keeping up with your team a breeze.
They have a Perks at Work integration, which is just plain awesome. Gotta love them WOWPoints!
Special mention for the smooth onboarding process and the great customer support.

June 6, 2019
Unprompted review
Rated 5 out of 5 stars

Love CharlieHR 💯

Love CharlieHR - so useful for onboarding new team members, managing their holiday and reviews/ development and best of all it's free! Amazing tool and they do great email content too

May 30, 2019
Unprompted review
Rated 4 out of 5 stars

Works pretty well

Works pretty well. Not a very intuitive or standard user experience as they try and do things their own way.

January 15, 2019
Unprompted review
Rated 1 out of 5 stars

Useless

Poor customer service. Generally bad experience from top-bottom of the company.

October 1, 2018
Unprompted review
CharlieHR logo

Reply from CharlieHR

Hi,

Sorry to hear that you were unhappy with our customer service. We are unable to find any correspondence from you in the system but we would really love to gather some feedback from you on this.

You can contact us on help@charliehr.com. Looking forward to hearing from you!

Rated 5 out of 5 stars

As a younger growing company we have…

As a younger growing company we have really valued the new features Charlie has on offer. The fact we can manage employees in different countries, track work from home days and extract various reports. We also love being able to upload agreements and other important documents to each employee's profile. Oh yes, let's not forget how helpful the reminders and checklists are! Basically we can't do without you Charlie!

June 4, 2018
Unprompted review

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