The delivery time given was not met so the item i purchased was not here in time for a birthday present which was very disappointing. When a replacement was sent out I finally received it nearly 2 we... See more
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See what reviewers are saying
Bought a necklace for my friend a few years ago with her children’s initials and date of birth on. She recently became a nanan so I bought her another disc with her granddaughter’s initials on and she... See more
Company replied
I ordered x3 key chains for my sister, my daughter and then one for me because I wanted to treat myself. The workmanship, the sentiment behind the gift is absolutely amazing and as soon as they arrive... See more
Company replied
Ordered an initial disc necklace a while back and unfortunately my baby snapped it. I emailed the company because I couldn’t see if I could just re order the chain rather than the whole combination ag... See more
Company replied
Company details
Information provided by various external sources
A small family business that creates handmade jewellery that will put a smile on their face. Each necklace or bracelet that we create is entirely unique to you, making it meaningful & a keepsake worth treasuring for life.
Contact info
United Kingdom
- hello@charmbear.com
- charmbear.com
4.5
Excellent
599 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a personalized necklace
Ordered a personalized necklace, the website crashed as I paid so my payment went through but I received no order confirmation. An email and quick response later, this was looked into and rectified. I received order confirmation and 4 days later my gorgeous necklace. Thank you
March 23, 2026
Unprompted review
Disappointed!
The delivery time given was not met so the item i purchased was not here in time for a birthday present which was very disappointing. When a replacement was sent out I finally received it nearly 2 weeks after the order was placed. I was very disappointed in the item it was so tiny compared to what I thought I was ordering especially with pictures on the website looking alot bigger. I could barely see the personalised names on because of the size.
I will not be ordering from here again, I feel ripped off and let down!
March 12, 2026
Unprompted review
Reply from Charm Bear
Hi Mr. Shane, we’re really sorry to hear about your shopping experience. While we always do our best to ship orders as quickly as possible, delays with the courier can sometimes happen and are unfortunately outside of our control. Please note that our keyrings are intentionally designed to be small so they’re lightweight and easy for customers to carry.
That said, we’re always happy to help when issues arise and can arrange a replacement or a refund if needed. Please feel free to email us anytime at hello@charmbear.com so we can look into this further and assist you right away.
Thank you, and we truly appreciate the opportunity to make this right. 🙂
Delighted with the key rings from Charm…
Delighted with the key rings from Charm bear..excellent quality and lovely packaging..would highly recommend..
March 3, 2026
Unprompted review
Reply from Charm Bear
Thank you so much for your kind words, Dawn! We’re really glad we could help and that your custom order arrived safely and earlier than expected. It means a lot to us that you took the time to share your experience. Many thanks again for your support! 😊
These guys were great
These guys were great. Ordered a custom product but was worried about Christmas delivery; quick response to emails, and product arrived well-packaged and earlier than they originally said. Many thanks.
December 19, 2025
Unprompted review
Reply from Charm Bear
Thank you so much for the kind words, Jon! We’re really glad we could ease your delivery concerns and get everything to you ahead of schedule. We truly appreciate your support and hope to see you again! ❤️
Better late than never
My item has not arrived and I am getting no response to my emails. Very frustrating and disappointing. I don’t think this is an isolated incident looking at the reviews. However did get a response after my review and replacement item sent- thanks
December 9, 2025
Unprompted review
Reply from Charm Bear
Hello, Louise.
We’re really sorry for the frustration this caused, and we appreciate you taking the time to share your experience.
The Christmas season can unfortunately bring delays with postal services, and we understand how disappointing it is when a gift doesn’t arrive as expected. Thank you for working with us and for agreeing to a First Class replacement — we arranged this as quickly as possible to resolve the issue.
We’re genuinely glad this has now been sorted. Your experience matters a great deal to us, and feedback like yours helps us improve how we support our customers, especially during our busiest periods. Thank you again for your patience and understanding.
Very very happy ☺️ lovely selection of…
Very very happy ☺️ lovely selection of stuff to get. I got the bar necklace and it beautiful!!! The people are really lovely as well 😊 I had a question and they answered really quickly and were very friendly and helpful. It was also made and delivered really quickly. I would definitely recommend getting something from charm bear.
September 17, 2025
Unprompted review
Excellent Customer Service, brilliant quality …
Extremely impressed with the customer service. Not forgetting the excellent quality of the items purchased from charm bears. I purchased two sets of the ‘this mummy belongs to’ key rings for my nieces and they loved them. I was not expecting them to be delivered in lovely little pouches placed into little box’s . Perfect for that ‘special gift’.
April 22, 2025
Unprompted review
Reply from Charm Bear
Hiya V! Thank you so much for your lovely message! We're so happy to hear your nieces loved their keyrings. We always aim to make every gift feel extra special, so it's wonderful to know the packaging made a difference too! 💕
Beautiful key chain ordered for…
Beautiful key chain ordered for mother's day. Arrived quickly in a lovely box and pouch. Awesome customer service, I can't thank you enough for the help.
March 25, 2025
Unprompted review
Reply from Charm Bear
Thank you so much for your kind words, James! We're thrilled to hear that the keychain arrived quickly and that you loved the packaging. It was our pleasure to assist you, and we're so grateful for your support. ❤️
Gorgeous Keepsake
Bought 3 ‘this mummy belongs too’ key rings for my 2 daughters and my daughter in law for Mother’s Day. They all loved them! Beautiful and practical. When ordering I missed out a child (oops) but the customer service was excellent and sorted my issue immediately. Would highly recommend if you are looking for a lasting keepsake.
March 16, 2025
Unprompted review
Reply from Charm Bear
Thank you so much for your lovely feedback, Jacqueline! We're so glad to hear that your daughters and daughter-in-law loved the keyrings. It's wonderful to know they’re both beautiful and practical keepsakes. We're also happy we could assist you with your order—customer satisfaction is our top priority. We truly appreciate your recommendation and hope the keyrings continue to bring joy for years to come! 💖
Lovely business to deal with
Lovely business to deal with. The ordering process was smooth and the end product absolutely perfect. My order was a 1st mother’s day gift for my daughter-in-law so I was delighted with how it arrived in a nice little pouch and gift box. Great value for money too. Highly recommend.
March 30, 2025
Unprompted review
Reply from Charm Bear
Thank you so much for your wonderful review, Lesley! We're thrilled to hear that your experience with us was smooth and that the gift was perfect for your daughter-in-law’s first Mother’s Day. We’re so glad you appreciated the packaging and value as well! Your recommendation means the world to us. 💖
Lovely cute keychain
Lovely cute keychain, ordering was easy, came quicker than I expected, had no problems, would order again.
March 11, 2025
Unprompted review
Reply from Charm Bear
Thank you for your kind feedback, J! We're so happy to hear you loved the keychain and that the ordering process was smooth. We're glad it arrived quickly than expected, and we truly appreciate your support. We'd be delighted to serve you again in the future! 😊
I have been ordering from charm bear…
I have been ordering from charm bear for many years. I have ordered multiple items, One I have ordered is a necklace with discs one each initial for each child.
Then I have ordered four bangles one for each childs name and date of birth that i wear along with other ones which are just quotes. On one arm I wear 4, They are buildable and look amazing.
I have also ordered gifts. I have never ever been disappointed, I wear the bangles and the necklace in the shower never change colour. Good quality.
Highly recommend. I have never shopped anywhere else for personalised items. I would just recommend for more options, but I cannot fault anything.
March 24, 2025
Unprompted review
Reply from Charm Bear
Hiya Sarah,
Thank you so much for your kind words and for being such a loyal customer over the years! We’re thrilled to hear how much you love the necklace, bangles, and other items you've ordered. It's wonderful to know they hold special meaning for you and that they've stood the test of time, including enduring daily wear without losing their quality.
We truly appreciate your recommendation and the feedback about wanting more options. We’re always working on expanding our collection, and your input means a lot to us.
Thanks again for choosing Charm Bear for your personalized pieces. We’re so grateful for your continued support and trust in us. If you ever need anything else, feel free to reach out—we’re always here to help! <3
Quick and reliable
Quick and reliable. I got the beautiful key ring for a gift. It is so lovely and I can't wait till she sees it. I Would highly recommend this business.
Not sure of exact date without coming off this page.
March 10, 2025
Unprompted review
Reply from Charm Bear
Hi there, Michaela!
Thank you so much for your wonderful feedback! We're thrilled to hear you’re happy with the key ring, and we’re sure the recipient will love it just as much. Your recommendation means a lot to us, and we’re grateful for your support.
No worries about the exact date; we’re just glad you’re pleased with your order. If you ever need anything else or have any questions, feel free to reach out. We're here to help!
Thanks again, and we hope to serve you again soon! 💕
A lovely gift
From ordering to delivery, the process was easy. I was kept informed of dispatch and estimated delivery. I’m really pleased with the keychain. It’s a super gift from my grandkids to their mum. 5 stars all round!
March 13, 2025
Unprompted review
Reply from Charm Bear
Hi Deidre,
Thank you so much for your fantastic feedback! We’re thrilled to hear that the process from ordering to delivery was seamless and that you’re happy with the keychain. What a thoughtful gift from your grandkids to their mum—it’s truly wonderful to know it’s made such an impact.
We really appreciate the 5-star review and your kind words. If you ever need anything else, don’t hesitate to reach out. We’d love to assist you again! ❤️
Mother’s Day gift
Ordered the ‘this - belongs to’ keyring on request of my mum who had seen them online. I wasn’t aware of this company before therefore looked into it and seemed legit so I ordered, the item was shipped and arrived very quickly and the keyring was lovely. It will be a website I come back to browse for other occasions.
March 12, 2025
Unprompted review
Reply from Charm Bear
Hi, K A!
Thank you so much for your wonderful feedback! We’re thrilled to hear that your mum loved the "This Belongs To" keyring, and we’re so glad you decided to give us a try. It’s great to know the item arrived quickly and that you were happy with it.
We’d love to welcome you back whenever you’re looking for something special, and we look forward to serving you again in the future!
Thanks again for choosing us! ❤️
What a great little company
What a great little company! Lovely jewellery and first class service. When I wanted to change the colour of an item, it was done quickly and easily. Nothing was too much trouble. Big thank you to the team. I will be back for more soon! 😊❤️
March 19, 2025
Unprompted review
Reply from Charm Bear
Hiya Nicola!
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the jewellery and our service. It was our pleasure to assist you with the colour change, and we’re thrilled that everything went smoothly for you.
Your appreciation means the world to us, and we can’t wait to welcome you back for your next order. 💕
Charming charm bear
The item arrived in its own little pouch within a cute little box. Ordering was quick and easy, inscribed and delivered within 10 days
March 14, 2025
Unprompted review
Reply from Charm Bear
Hiya Miss Hester!
Thank you so much for your wonderful feedback! We’re so glad to hear that you loved the packaging and that your ordering experience was quick and easy. It’s great to know the item arrived promptly and just as you expected.
We truly appreciate your support, and if you ever need anything else, we’d be more than happy to assist you! 💕
Keyring is super nice and came super…
Keyring is super nice and came super quick in the post
Would order again
10/10
March 5, 2025
Unprompted review
Reply from Charm Bear
Hello Rids,
Thank you so much for the great feedback! We’re thrilled to hear that you’re happy with the keyring and that it arrived quickly. Your 10/10 rating means the world to us!
We’d love to have the pleasure of serving you again. If you ever need anything else, don’t hesitate to reach out.
Thanks again! 💕
Amazing
I bought a necklace for my wife. Very good quality and really nice. Great service and amazing customer service.
February 21, 2025
Unprompted review
Reply from Charm Bear
Thank you so much for this amazing feedback, Alan! We hope to see you again soon. :)
Amazing customer service very helpful…
Amazing customer service very helpful and kind!
February 19, 2025
Unprompted review
Reply from Charm Bear
We're delighted to hear that you enjoyed our service, Sarah! We look forward to welcoming you back soon.
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