All my charms arrived with my order. It took a bit longer then expected due to it come from out of the country.pitting them together was fun and I end up with two bracelets because I ordered so many c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bracelet and the charms but I’d say that the charms are very hard to connect and I didn’t know I needed a tool so it took so long to put together but it’s really cute!
I ordered 17 gold charms and a rose gold bracelet which was free with 10 charms. The charms were also half off so lovely deal. I had received an incorrect charm and emailed about it. I was reached bac... See more
As described. Shipped in decent timing. No complaints. Happy with my purchase it was a great experience. I ordered two times so far. The product itself is great too. No issues with this company.
Company details
Written by the company
Charmette specializes in high-quality Italian charm bracelets and custom Italian charms designed for everyday wear. Explore our full collection of Italian charm jewelry, including gold and silver Italian charm bracelets, personalized Italian charms, and accessories to build your own custom Italian charm bracelet.
Contact info
United States
- Support@Charmette.shop
- charmette.shop
4.4
Excellent
712 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
i absolutely love my bracelet
i absolutely love my bracelet! choosing my charms was simple and easy. the bracelet and charms was of good quality and had a huge selection to choose from. i highly recommend charmette .
April 21, 2026
Unprompted review
The quality is not the one I was…
The quality is not the one I was expecting.
April 20, 2026
Unprompted review
Reply from Charmette
Hi Sandra, we’re really sorry to hear this.
Your order should have met expectations, and we understand the disappointment here. We’ve already gone ahead and issued a full refund, and also sent out a replacement with some extra items to make up for the experience.
We’ll make sure you’re taken care of.
Loved it!
It was so easy to find charms I love and there was so many options in gold! The quality of my bracelet is perfect and set up was easy.
March 23, 2026
Unprompted review
Takes a while
ITT took a while for them to pack and ship my package but when I got it, it’s completely worth it
April 14, 2026
Unprompted review
10 Charms Order
The package arrived pretty much on time, the charms look like how they do in the photos, and the overall quality is actually good, especially considering the prices! Customer service also doesn't take too long to respond. I'm very happy with my order.
March 24, 2026
Unprompted review
One of the charms broke after less then…
One of the charms broke after less then a month. one of the metal parts has come undone so it's now sticking up
April 19, 2026
Unprompted review
Reply from Charmette
Hi Jadyn, we’re really sorry about this.
That shouldn’t have happened, especially after such a short time. We’ve already located your order and sent out a full replacement for you, along with some extra items to make up for the trouble.
We’ll make sure you’re taken care of here.
I'm very disappointed
I'm very disappointed, I received nothing, not even my money, nobody knows where the package went, and nobody can help me. I can't give good references when they can't even resolve my issue.
April 14, 2026
Unprompted review
Reply from Charmette
Hi Jessica, we’re really sorry to hear this.
We completely understand how frustrating it is to feel like no one has been able to help or provide a clear answer. That’s not the experience we want for you.
We’ve reached out to get a bit more information so we can locate your order and resolve this directly. Once we have that, we’ll be sending out a replacement along with some additional items as an apology.
We’ll make sure this is taken care of for you.
I had a Great shopping experience…
I had a Great shopping experience because online ordering was quick and I received my orders (2) promptly and all three of the Bracelets & Charms are Beautiful!
I did give one to my Granddaughter for her 13th Birthday!.. And Yess she Loved It!
I am quite surprised by the Quality of the bracelets and especially the charms.. Considering their sizes.. But you can Actually see the style & the design!
Thank You for bringing back these Wonderful Memories & for making New ones!
March 26, 2026
Unprompted review
I love the vast selection of charms to…
I love the vast selection of charms to pick from. Also, shipping was extremely fast! Would recommend this company.
March 25, 2026
Unprompted review
Gofo said my package was delivered when…
Gofo said my package was delivered when the driver never delivered the package. Customer service keeps sending me to the carrier but I can’t get a response from them. They won’t give me a refund for my missing package!
April 18, 2026
Unprompted review
Reply from Charmette
Hi Carina, we’re really sorry about this.
We understand how frustrating it is to be told to contact the carrier without getting a clear resolution. That’s not the experience we want for you.
We’ve reached out to get a bit more information so we can locate your order and take care of this directly. Once we have that, we’ll be sending out a replacement for you along with some additional items as an apology.
We’ll make sure this is resolved for you.
CHARMING 🌟
Although my order had been delayed by a week due to a miscommunication with the shipping department, the customer service team was quick to respond, provide reassurance, ensure progress, and make up for the hinderance with their kindness. The charms themselves are extremely charming (pun-intended) and have a good quality feel. Would purchase again and 10/10 recommended!
March 26, 2026
Unprompted review
Excellent!
Well done all around, Charmette, I’ll definitely be ordering more! International delivery was faster than I ever expected, the charms are excellent quality stainless steel, and they “snap” together easily (for me,) even without the special tool. I’m so happy with my purchase. I never would’ve guessed that I’d be expanding my Italian charm bracelet over 20 years later, AND now I’m getting my granddaughter into them too!
April 20, 2026
Unprompted review
QUICK DELIVERY
QUICK DELIVERY. CHARMS AE CUTE. HARD TO PUT TOGETHER THOUGH . MAY BE SHOULD HAVE BOUGHT THE TOOL
April 10, 2026
Unprompted review
Order
I did not receive my extra bracelet or the charm tool I have ordered and paid for!!
Please send asap
Thank you
Karin Wolff
April 17, 2026
Unprompted review
Reply from Charmette
Hi Karin, we’re really sorry about this.
Your bracelet and charm tool should have been included, and we understand how frustrating that is. We’ve already gone ahead and sent out a replacement for you along with some extra items to make up for the trouble.
We’ll make sure you’re taken care of here.
Perfect & Nostalgic!
I love my bracelet so much! The quality is amazing. It’s been so nostalgic for me to wear an Italian charm bracelet again. I would 100% order more from this brand!
April 3, 2026
Unprompted review
I absolutely love my bracelet
I absolutely love my bracelet! It's perfect in every way and it's very resilient and comfortable. Thank you so much
March 20, 2026
Unprompted review
They sent me the completely wrong…
They sent me the completely wrong order. None of the charms I received were the ones I bought and the free bracelet was gold and not silver which is what I picked. I paid extra for the charm tool too and that wasn’t included either. Waited two weeks for this.
April 19, 2026
Unprompted review
Reply from Charmette
Hi Mia, we’re really sorry about this. This is not the experience we want for you.
It looks like your order was mixed up during fulfillment, and the missing tool shouldn’t have happened either. We completely understand how frustrating that is after waiting.
We’ve already located your order and sent out a full replacement with all of the correct items, along with some extra pieces to make up for the trouble.
We’ll make sure you’re taken care of here.
Quality is nice
Wish the shipping was faster and the bracelet tool was a little cheaper seeing that’s it a small piece of metal maybe bring the price down to maybe $4-$5 or even include it for free for first time time buyers. Because it was so expensive I was unable to get the tool other than that I love my bracelet I was able to put it using things from around the house . I will be ordering again
April 12, 2026
Unprompted review
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