Fantastic customer service. I have 25 years customer service experience myself and often feel frustrated when there is poor service. But Charm Heaven's customer service should be a model for others.... See more
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I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60. Ite... See more
What a gem of a find this company has been. It has to be the place to go for anyone seeking Chamilia products. Unrivalled choice. Unbeatable prices. Exceptional telephone advice. Very rapid delivery.... See more
Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrappi... See more
Company details
Written by the company
**OUR STORY: CHAMILIA** **More Than Jewellery. Your Story, Perfected.** Every life is a collection of moments—big, small, and everything in between. At Chamilia, we don’t just create jewellery; we craft the keepsakes that give these moments a voice. Since 2002, we have empowered individuals to curate, celebrate, and carry their unique journey with them, always. **Our Beginning: A Spark in the City That Never Sleeps** Founded in a vibrant New York City studio in 2002, Chamilia began with a simple, powerful idea: that personal jewellery should be a dynamic, evolving canvas for self-expression. We pioneered a system of premium, interchangeable charms and beads, inviting our community to be the authors of their own style narrative. **A New Chapter: The Swarovski Era** A pivotal moment arrived in 2013 when Chamilia was welcomed into the Swarovski family. This partnership was more than an acquisition; it was a fusion of vision and virtuosity. It elevated our ambition and our craftsmanship, granting us access to unparalleled expertise, cutting-edge technology, and the world’s most brilliant crystals. **Crafted with Conscience, Designed for Life** As a Swarovski company, our commitment to quality is unwavering. Every piece is a testament to impeccable craftsmanship, designed to be treasured for a lifetime and beyond. We are equally dedicated to our legacy of responsibility, embedding sustainable and ethical practices into everything we do, from responsible sourcing to our crafting facilities. **The Future, Personalized** Our story is still being written, and it is inextricably linked with yours. We are continuously innovating—exploring new materials, pioneering new personalization technologies, and designing the next chapter of meaningful jewellery. We invite you to continue building your story with us.
Contact info
Redburn House, Redburn Rd, NE5 1NB, Newcastle upon Tyne, United Kingdom
- 07920 441 791
- customercare@charmheaven.co.uk
- charmheaven.co.uk
4.7
Excellent
272 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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People also looked at
Efficient, quick delivery
Efficient, quick delivery, recommended for buying your Chamilia beads!
November 17, 2011
Unprompted review
Absolutely brilliant to deal with!
Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrapping if giving as gifts.....so professional !!! I'll be shopping with yourchamilia.com again !
November 16, 2011
Unprompted review
Awesome...literally stunning
I have purchased this for my daughter for Christmas and when it arrived I couldn't believe how gorgeous it was!!
No doubt I will be getting more items from you for her in the future....
November 14, 2011
Unprompted review
fantastic value, great range of charms, website easy to navigate.
really recommend you check this site out, really good range of charms to choose from and great value, you will find the site easy to get round and everything works really well.
November 12, 2011
Unprompted review
Fantastic Service!
Not only did we get everything we were looking for, we received it super quick and without any fuss whatsoever. Love the little boxes the beads came in, you don't get that on the high st. Will be coming to Your Chamilia every time in the future.
November 8, 2011
Unprompted review
my goodness how good to find such great service
dear ooo.
saw this on chamila site .ordered it at about 2ish in afternoon.got email at 4pm.and low and behold it came through my door next morning.i was so pleased as i had been looking for a stchristphor for my pandora braclet and had nearly giving up hope.will use them again
love sal x
November 4, 2011
Unprompted review
Utterly amazed with speed and quality!
I honestly could not believe how quickly my bead came. I ordered it late in the afternoon and it came the next day, all neatly packaged in it's own little box. I have always purchased beads from stores, but have found they do not always have a full selection, but now I will definately be ordering them from here.
November 3, 2011
Unprompted review
Fast and efficient.
I just found the whole shopping experience easy from selecting what I wanted to checking out and delivery.
October 31, 2011
Unprompted review
Supberb customer service
Web site easy to navigate, ordering very straightforward, payment options very good and delivery excellent. Would definitely recommend Chamilia.
October 12, 2011
Unprompted review
Chamilia Sparkles
The two purchases that I have made recently are very nice, and the eventual recipient was well pleased with them. The sheer number of different pieces available is awesome covering many aspects of jewellery. My purchases arrived very quickly thanks to the fact that Royal Mail was used as opposed to a courier service.
For myself, the only downside was the length of time it took to get a refund for a returned item, even though both Your Chamilia and PayPal were in full agreement that a refund was in fact due from the very start.
I am not deterred by this fact as the reasons for a return are so few as to be negligible.
This new and unique product will I am sure prove to be very successful.
October 5, 2011
Unprompted review
Fantastic
Bought 4 beautiful charms for myself as a treat they were delivered when they said they would and they are lovely
October 4, 2011
Unprompted review
Excellent selection & service
I was unfamiliar with Chamelia and was buying a gift for a friend. This site had the best selection I found, I was confident that I was buying the genuine article and it was easy to choose and purchase. Delivery was within 48 hours.
October 1, 2011
Unprompted review
A last minute birthday present that was delivered swiftly
I had wanted this particular necklace for some time and when I saw it on the website, my husband was persuaded that this was the ideal way for him to get me exactly what I wanted without having to traipse around the shops. It was ordered on the Friday and was delivered on the following Monday.
September 30, 2011
Unprompted review
Couldn't have asked for more!
Small problem (caused by me) resolved by phone in a most courteous and helpful manner. Order arrived next day. Super service.
September 21, 2011
Unprompted review
brilliant fast service.
i have orderd items for my daughter and will order from them again, for her and myself
September 20, 2011
Unprompted review
excellent
bought 3 chamilia beads while on special offer very fast and superb service could not fault it at all thankyou
September 17, 2011
Unprompted review
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