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Review summary

Created with AI, based on recent reviews

Evaluating 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and unique design, often highlighting the personalized and handcrafted nature of the jewelry. The ordering process is frequently described as easy and smooth, with many appreciating the clear communication and the ability to approve designs before production. Reviewers also commend the staff for their responsiveness and helpfulness throughout the process. However, some customers experienced issues with delivery times, with orders taking longer than expected to arrive. A few other people also felt that the actual product was smaller than anticipated based on advertisements, and some noted concerns about the quality of the pendant and chain, describing them as feeling low quality or like plastic.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with the unique and personalized... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the beautiful designs, craftsmanship,... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and the excellent... See more

User experience

Clients share positive opinions on the user experience, highlighting the ease and seamlessness of the design... See more

Staff

People report positive experiences with staff. Customers consistently praise the designers for their amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an experience! I placed an order for 3 necklaces with 3 gift boxes. After hitting submit - I realized I had submitted for 300 gift boxes and 2 necklaces needed to be in a different metal! I quick... See more

Rated 5 out of 5 stars

The design and approval process was well communicated and appreciated had the ability to provide comments or requests prior to them creating the piece. I only wish in the bracket I could have seen ho... See more

Rated 5 out of 5 stars

This is a creative way to keep your loved ones near your heart. The process went very smoothly and every step was communicated by my dedicated representative. The final product is unique and special.... See more

Rated 5 out of 5 stars

This company is amazing and the jewellery they make is beautiful. Every piece is handcrafted by a wonderfully skilled person and they keep you updated throughout the entire process. My wife loved the... See more


Company details

  1. Jewelry Store

Written by the company

The Uniquely Yours Monogram Jewelry


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Necklace and Keychains

Charmly has helped me create a wonderful masterpiece twice already. They have been very responsive and creative with their products. I will be going to this company in the future for any custom jewelry pieces that will hold meaning.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

It was very easy to do

It was very easy to do. Everything was done and delivered on time. If I had questions emails were answered quickly and they were extremely helpful in separating purchases since one was sent as a gift and was under time constraints. I would highly recommend them.

December 5, 2025
Unprompted review
Rated 2 out of 5 stars

The design team made a mistake on the…

The design team made a mistake on the card, after raising it with them they advised the only way I could recive the correct card was to pay an additional fee. For a mistake they made. Poor customer service.

The jewellery is visually pleasing but small and thin.

December 23, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful Jewellery, shame about the card

The necklace itself was perfect and the process of getting it designed and shipped was quick and easy. However, the card that explains the symbols included came damaged, the O had been scrapped making it look like a C, which is a shame as it's a beautiful keepsake and for the money thought this would have been done a bit better.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

The design and approval process was…

The design and approval process was well communicated and appreciated had the ability to provide comments or requests prior to them creating the piece. I only wish in the bracket I could have seen how they planned to place the charms and birthstone as I wasn't pleased with the placement of the stone. There were two charms and one birthstone (same birth month) and rather than put in between the charms they put to the side of one and then the two charms.
Other than that, they shipped when they said they would and received on time. Both recipients loved them.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

When I found this company it was…

When I found this company it was perfect timing. Were very on top of it talking to me and taking the time to really trying they I want it. Yes, it took time the whole process but definitely worth it.

So I got it for me as a Christmas present to myself. It had at the time my boyfriend (he is my fiancé now.) I got a necklace with his initial and mine. So N and S. I also got a bracelet with one charm that says his name and one that says mine with the birth stones. I received a couple weeks before Christmas. But he proposed at Christmas so now we are planning our wedding. But I think I might add to my bracelet the 4 lagged kiddos names. It really is a beautiful love story.
We meet online he lives in Oregon and I leave in Idaho. Now we are engaged.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect One of a Kind Gift

I ordered bag charms for some of my friends. I loved the first design. No changes needed. It was perfect! Highly recommend for a unique gift!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased necklaces for myself and my…

I purchased necklaces for myself and my sisters-in-law. They are beautiful! We had the initials for all the members of the family in the designs. The kids loved finding their letters. They are well made. It was fun to get the designs and to have the opportunity to make/request changes. My items came within the expected time frame. I plan to purchase more for myself and as gifts for friends.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Charmly delivers a beautiful piece of…

Charmly delivers a beautiful piece of jewelry with a one of a kind design with incredible customer service. To know exactly where your piece/pieces are during the whole process is a one of a kind experience! Truly remarkable!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Service was great and product was…

Service was great and product was shipped in a timely manner! The only thing I would have appreciated more would have been 2 or 3 design options to choose from instead of a single option being sent and the option to have them redo it if not liked. Otherwise it was great!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewelry

Charmlry was great to work with. I changed my design 3 times before deciding on which one I liked the best. They always responded quickly by providing a new design within a day or 2. I would use them again in the future.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant just Brilliant

From the process of ordering to receiving the package was just fantastic I was kept up to date of every aspect,from the actual ordering of the gift up until the day it was posted,was bought a a gift for my wife and she absolutely adores it
Thank you charmly😍😍

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing art work

The charms created were amazing and the best gifts I’ve ever given. The friends and loved ones who received them were thrilled and boasted about how they were one of the most heart felt gifts they’ve ever received.

December 25, 2025
Unprompted review

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