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Review summary

Created with AI, based on recent reviews

Evaluating 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and unique design, often highlighting the personalized and handcrafted nature of the jewelry. The ordering process is frequently described as easy and smooth, with many appreciating the clear communication and the ability to approve designs before production. Reviewers also commend the staff for their responsiveness and helpfulness throughout the process. However, some customers experienced issues with delivery times, with orders taking longer than expected to arrive. A few other people also felt that the actual product was smaller than anticipated based on advertisements, and some noted concerns about the quality of the pendant and chain, describing them as feeling low quality or like plastic.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with the unique and personalized... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the beautiful designs, craftsmanship,... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and the excellent... See more

User experience

Clients share positive opinions on the user experience, highlighting the ease and seamlessness of the design... See more

Staff

People report positive experiences with staff. Customers consistently praise the designers for their amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an experience! I placed an order for 3 necklaces with 3 gift boxes. After hitting submit - I realized I had submitted for 300 gift boxes and 2 necklaces needed to be in a different metal! I quick... See more

Rated 5 out of 5 stars

The design and approval process was well communicated and appreciated had the ability to provide comments or requests prior to them creating the piece. I only wish in the bracket I could have seen ho... See more

Rated 5 out of 5 stars

This is a creative way to keep your loved ones near your heart. The process went very smoothly and every step was communicated by my dedicated representative. The final product is unique and special.... See more

Rated 5 out of 5 stars

This company is amazing and the jewellery they make is beautiful. Every piece is handcrafted by a wonderfully skilled person and they keep you updated throughout the entire process. My wife loved the... See more


Company details

  1. Jewelry Store

Written by the company

The Uniquely Yours Monogram Jewelry


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

692 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love it!

Everything was smooth from beginning until end. They were quick with getting my design and after that sent out. I love it so much!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

The whole process was super easy and I felt like I was kept in the loop throughout the whole process - from ordering till the time it showed up. My wife loved her neckless! 10/10 would recommend to anyone.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

All around great experience

The final product was so amazing. My girlfriend loved it! They were upfront about the amount of time it takes from: design accepted to your order or is on the way. They communicated well to inquiries. The design was perfect. Great experience with this company

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous necklaces!

All my necklace were perfect! No two are alike. This is my second order, a total of eight necklaces total. Will definitely purchase more in the future!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Everything went great

Everything went great. The first design I wanted tweaked and they were quick to respond and change. My husband loved his 30 th anniversary gift

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning jewellery

Great customer service throughout. I absolutely love my necklace it is beautiful and I have had so many comments on it when I wear it. My husband gifted me this for Christmas and I was so delighted it looked even better than I could’ve imagined having approved the design.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service beautiful jewelry

The necklaces I purchased were Christmas gifts for my two nieces. I chose their names rather than their initials. The necklaces were beautiful and my nieces loved them. The communication was amazing. I was notified at each and every step. From confirmation of my order, design approval, design completion and then finally shipping and delivery. I will definitely be doing business with Charmlry again. Thank you.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Totally Pleased!

I ordered with the usual caution I use when seeing items I like on Facebook. I perused the website directly not using links. Decided on what I wanted and ordered. I ordered for my niece as well. Communication was fantastic. Both items are incredible. My niece was surprised and loved it so much she made it a pull for the zipper on her jacket. Great company and people to work with!!!!!!!

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

I place an order and never got a…

I place an order and never got a receipt and when contacted Charmlry after ordering again and this time I got a receipt and so my order was place but after contacting charmlry I get a nasty response from Amanda stating they sent it to the email I gave them when pulling up my receipt for the first order I had the correct email and they sent it to the wrong email so I thought it never went into production and Amanda and team clearly sent it to the wrong email and said no refunds it was my mistake and I’ve sent her copies of the original receipt with the correct email

December 18, 2025
Unprompted review
Charmlry logo

Reply from Charmlry

We’re very sorry to read this and regret that this situation caused confusion and frustration.

We’d like to clarify that order confirmations and updates are automatically sent to the email address entered at checkout. If there is any discrepancy between the email used and where messages were received, we understand how this can lead to misunderstandings, and we’re sorry this wasn’t resolved more smoothly.

We also want to reassure you that our team’s intention is never to be unkind or dismissive. If our communication came across that way, we sincerely apologize.

We would appreciate the opportunity to review this case again in detail, including the receipts you mentioned, and work toward a fair resolution. Please contact us directly so we can assist you further.

— Charmlry Team

Rated 5 out of 5 stars

Speedy, transparent and easy experience for personalised jewellery

Really easy to create your order, send off and got back to me super speedy with a few options! Any edits I wanted were easy to make, then before I knew it the jewellery arrived! Bought for my wife as a Christmas present and she loves it, hasn't taken it off since. Whole process was easy, and fully transparent with updates along the way. Would recommend to anyone.

December 3, 2025
Unprompted review

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