Ordered charms and the had a promotion on where you ordered so many charms get a free bracelet then if you ordered over a certain amount you’d get a free watch.. charms and bracelet came but no watch... See more
Company replied
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Review summary
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Reviews shaping this summary
The ordering was easy. The delivery took a long, long time from China. I’m happy with the charms I got however I ordered a mystery bag of 10 charms as well and instead of the mystery bag I got a 3rd... See more
Company replied
Ordering was easy and I was informed of my order progress at every stage. Bracelet and charms were delivered promptly but I was disappointed that it wasn’t in a gift box. This is a Christmas gift and... See more
Company replied
my review is not 100% because there have not been any new charms. I have been making bracelets for my family for the last 2 months and finally started finding other sites to get different charms.
Company replied
Company details
Written by the company
Charms is an online store specializing in charms bracelets. Customers can choose bracelets in various colors like silver, gold, rose, or black, and then personalize them by selecting from a wide range of charms. Charms Official supports international shipping and offers different language options for a global audience.
Add charms to your bracelet and let it tell your story.
Written by the company
Contact info
Mercuriusweg 98, 2516AW, Den Haag, Netherlands
- contact@charmsoff.com
- charmsoff.com
Up To 30% OFF
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love them all
Love them all, arrived nicely packaged within time scale, will deffo be back for more thank you
October 16, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your wonderful review! 💖
We’re delighted to hear that you love all your charms and that they arrived safely and on time ✨
We can’t wait to welcome you back for more! 🩷
The Charms Team
Charming charms are beautiful just as I…
The charms are beautiful just as I expected thank you 😊
October 16, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely feedback! 💖
We’re thrilled to hear that your charms are just as you expected ✨
Enjoy creating your unique bracelet! 🩷
The Charms Team
It reminds me of my adolescence
It reminds me of my adolescence, and now I can enjoy it together with my daughter. However, the charms have a very serious issue with the figures, the ends are slightly open, which caused deep cuts on my daughter’s fingers. I also noticed that they easily get caught on clothes. The manufacturer urgently needs to improve the way the figures are attached to the blocks.
October 10, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you very much for taking the time to share your experience. 💖
We’re glad that this product brings back good memories and that you can enjoy it with your daughter. However, we take your concerns about the charms’ safety very seriously. ⚠️
Please feel free to contact us directly at contact@charmsoff.com
so we can address this issue and find a suitable solution. Your safety and that of your loved ones is our top priority.
Thank you again for your feedback, it helps us improve our products. 💫
The Charms Team
One of a kind
I really love my Charms bracelet! It took me a few minutes to get the hang of connecting the charms together, but as you go along, you’ll have fun making your own bracelet that’s unique to you!
October 17, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely review! 💖
We’re so happy to hear that you love your Charms bracelet ✨
It’s true, once you get the hang of it, creating your own unique design becomes so much fun! 🩷
The Charms Team
Brilliant prices and excellent fast…
Brilliant prices and excellent fast delivery
October 16, 2025
Unprompted review
Reply from Charms Official
Thank you, Natasha! We’re so glad you loved the prices and fast delivery — that means a lot to us ✨
Defective items
We purchased two rose gold charms in August but one of the charms has changed colour. I sent a picture as evidence. Charms official were very apologetic and offered to replace the defective item. I applaud them for their brilliant customer service.
August 29, 2025
Unprompted review
Reply from Charms Official
Thank you so much, Sandra! We're really glad our team could resolve this quickly for you. We always want our customers to be 100% happy with their charms ✨
Everything about it
Everything about it. The fact that I get to choose every charm and put them in the order that I want them in is priceless. Even being able to mix the silver with gold and even rose gold is a pretty neat idea.
October 10, 2025
Unprompted review
Reply from Charms Official
That’s so sweet to hear, Jami! We love how creative our community gets with their bracelets — mixing silver, gold and rose gold really makes it personal 💫
The charms are great and made to last.
October 10, 2025
Unprompted review
Reply from Charms Official
Thank you, April! Our charms are made to last and accompany you every day — so happy you love them 💖
Beautiful
Beautiful , beautiful charms, just love them, I will be ordering more for sure😀
September 25, 2025
Unprompted review
Reply from Charms Official
Thank you so much, Nancy! 💖 We’re so happy u love your charms — can’t wait to see u back for more soon! Each piece is designed to bring a little sparkle to every day ✨
Very easy to use website good choice of…
Very easy to use website good choice of charms
October 6, 2025
Unprompted review
Reply from Charms Official
Thanks so much, Naomh! ✨ We’re so glad you found the website easy to use and loved our charms selection 💕
Absolute fab service.great products
Absolute fab service.great products! Had an issue with my delivery and they sorted it right away 🙃 would highly recommend these .great gift idea
October 3, 2025
Unprompted review
Reply from Charms Official
Thank you, Susy! 💖 We’re happy everything got sorted quickly — and thrilled you love the charms! Such a perfect gift idea 🎁
Not been used yet as Christmas gifts
Not been used yet as Christmas gifts
October 9, 2025
Unprompted review
Reply from Charms Official
Thanks, Jackie! 💕 Hope your loved ones will adore their Christmas gifts as much as you do! 🎄✨
Rip off..
Rip off... waste of money..
Bracelet looks awful in real life. So much smaller then on photo. Not easy to change the charms. Put it in the bin
October 8, 2025
Unprompted review
Reply from Charms Official
Hello,
We’re truly sorry to hear about your inconvenience. In order to assist you further, could you please write to us at contact@charmsoff.com?
We genuinely care about your satisfaction and are committed to always finding a solution.
Best regards,
The Charms Team
Easy smooth transaction with no…
Easy smooth transaction with no problems. Beautiful charm bracelet and the free watch promotion was even better.
October 2, 2025
Unprompted review
Reply from Charms Official
Thank you very much, Claudia ✨ We’re delighted to hear the transaction went smoothly and that you love the bracelet. We’re also glad you enjoyed the free watch promotion 💕
Good quality and very quick delivery
Good quality and very quick delivery. You can't beat the price
September 26, 2025
Unprompted review
Reply from Charms Official
Thank you so much, Leslie. We are delighted that you are satisfied with the quality, the quick delivery, and the price.
The little charms are very cute, fast shipping
Got what I ordered and the shipping communication was great. Product arrived as advertised. The little charms are very cute.
September 26, 2025
Unprompted review
Reply from Charms Official
Thank you, Ann. We are very pleased everything arrived as expected and that you liked the charms.
Great product at a great price
September 30, 2025
Unprompted review
Reply from Charms Official
We truly appreciate your feedback, Allan. We are glad that both the product and the price met your expectations.
Charm with my initial looked really…
Charm with my initial looked really nice
Worn bracelet a few times and the initial has come off from the small square
August 5, 2025
Reply from Charms Official
Hello,
We’re truly sorry to hear about your inconvenience. In order to assist you further, could you please write to us at contact@charmsoff.com?
We genuinely care about your satisfaction and are committed to always finding a solution.
Best regards,
The Charms Team
Good quality and well finished charms
Good quality and well finished charms
September 25, 2025
Unprompted review
Reply from Charms Official
Thank u so much Brigid 💖 we’re really glad u love the quality and finish of our charms ✨
Great communication
Great communication, quick delivery and high quality product.
September 24, 2025
Unprompted review
Reply from Charms Official
Thanks a lot Jamie 🙌 we’re happy u enjoyed the fast delivery, smooth communication and the quality of our charms ✨
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